Resources Business Assistant Manager

Kavita Chawla

Fremont, CA ***** 510-***-**** **********@*****.*** https://www.linkedin.com/in/kavita-chawlahr

Senior Human Resources Business Partner

Strategic senior human resources business partner with extensive global experience in operations management, employee relations, and talent development across multiple industries. Proven ability to develop and implement HR strategies that align with business goals and drive growth. History of success working with diverse cross-functional teams to create innovative programs and process improvements that enhance business results and colleague engagement.

AREAS OF EXPERTISE

• MS office suite • Effective Written & Communication skills • HR Project Management • Organisation Change Management • Succession Planning • Performance & Talent Management • Employee life cycle• Employee Engagement • Recruiting, sourcing & ATS• Exit Management• Rewards & Recognition programs • HRIS & Policies• HR- COE-to L&D, Compensation, Talent Acquisition, Security• HR Advisor• Coach• Organisation Development • Conflict Management

EXPERIENCE

Accenture plc, Fremont, CA; Manila, Philippines July 2021 - April 2023

HR Lead - IT Consulting, July 2022 - April 2023

Worked as a trusted advisor partnering with business leaders on Human capital initiatives, Developed a strong relationship with business leaders on Organizational Diagnostics, Analytics, and Problem-Solving and understood individual needs, goals, and challenges to provide HR support and guidance.

·HR Analytics on different situations and Influence business decisions with HR strategies to change the corporate environment

·Manning Employee Life cycle- Onboarding to Exit.

·Partner with the ER SMEs for employee-related issues and manage Performance Issues & Disciplinary cases to reduce turnover costs through investigations.

·First POC for any suicidal case to be reported for urgent action

·HR Town halls & Focus groups to address employee concerns via HR Connects

·Coach the Leader's initiative to focus on basics and enhance engagement, and gauge employee pulse

·Adapted collaborative approach to People Initiatives & driving engagement via surveys and core events

·Reduced open Accommodation cases from 30 % to 10 % in 3 months. Administer and track all FMLA and STD claims for employees going out on leave

·Adequate HR visibility- Curb the noise from Leadership on HR visibility by launching RTO twice weekly to build strong relationships & address meaningful development opportunities.

·Employee Grievance Management - Reduced the 100 open payroll cases to 30 in 3 months with the Fishbowl strategy and strategic mindset approach.

·Upskilling of the team & People Analytics- To enhance performance and apply an HR analytics mindset to address the problems faster.

·Change Management - Seamless implementation for Project ramp downs, the transition from Accenture to Exit management, severance management, and redeployments within the company.

·HR Programs for performance assessments for Success profiling & promotions .

·Led ONE HR Initiative to discuss, drive & resolve issues pertaining to HR Tools (Workday) & other HR departments(Payroll, Performance Management & Comp & Ben, ER).

·Managing Business as usual as per projects and ad hoc requests.

·Main POC for Annual HR Audits and partnered with other departments.

Created and implanted engagement and retention initiatives.

·DEI Initiative- Led and achieved Gender Diversity Ratio from 46% to 49.5% against the vision of 50% through various interventions for Gender Gap % & Promotion of equality.

·Employee Engagement - Improved the Engagement score by 2% in the project, not able to able to meet the benchmark of 80%.

·Advocate for retention- Retained critical roles with in-house training enabling initiatives for employees’ long-term growth in collaboration with the Organisational Development team.

·Personal development -Certifying I as Leader as Coach workshop to help business to use coaching modules to improve employee performance, bring out hidden talent.

·Employee Life Cycle Management - Revived Onboarding Initiatives to enhance employee experience.

EXL Philippines, Manila December 2014 - September 2017

Senior Manager HR

Job Scope: HRBP & HR COE (Center of Excellence)

·Designing & Implementing HR Tools to instrument early attrition threat and imbibe coaching culture in operations as a mandate.

·Leadership competency profiling- To retain critical roles.

·Enhance the Onboarding Process for International movements to reduce TAT for the closure of positions and enhance the movement experience.

Kavita Chawla **********@*****.*** Page 2

EXL Philippines, Manila December 2014 - September 2017

Senior Manager HR (Continued)

·HR Scorecard - Developed robust mechanism to evaluate monthly performance assessment tool for HRBPs with metrics aligned to business and HR.

·Promotion Process Enhancement- Revisited the Promotion process for Assistant Manager to Leadership roles for effective selection criteria and develop talent across the organization and save the cost of external hire, leading to productivity enhancement and cost optimization.

·Got recognition as best HR Lead for above initiatives to drive change and create value creation.

EXL India, Noida December 2011 - December 2014

Manager HR

Job Scope: HRBP

·Designing & Implementing HR Tools to instrument early attrition threat and imbibe coaching culture in operations as a mandate and got accolades for conceptualising - Green belt certified HRIS tool.

·Played a key role in Strategic Business Needs Assessment and acted as a Consultative Business Partner in HR areas, provided solutions time & again on business/ engagement needs, and managed business goals independently from HR standpoint.

·Deftly involved in Corporate Social Responsibility and leading CSR activities for all locations in Noida, supporting one school to facilitate education for kids from Economic weaker section

·Dextrously fostered a teamwork/ open-door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind the employee-retention rate of 85% YTD within an industry where high turnover was the norm.

ADDITIONAL RELEVANT EXPERIENCE

Concentrix India Gurgaon, December 2009– December 2011

Senior Associate HR,

Job Scope: HRBP

Concentrix India Gurgaon, October 2006-December 2009

Associate HR,

Job Scope: Quality Coach

Concentrix India Gurgaon, March 2005– October 2006

Manager Deputy HR,

Job Scope: Quality Coach

Concentrix India Gurgaon, March 2005– October 2006

Apna Loan.com, Delhi, India May 2003 to March 2004

Job Scope: Team Leader -operations

vCustomer, Delhi, India August 2001 to May 2003

Job Scope: Quality Coach

EDUCATION

Post Graduate Diploma - Business Administration (HR)

SCDL, Pune in 2007

B.Com. from Sri Aurobindo College

Delhi University, Delhi in 2000

Kavita Chawla **********@*****.*** Page 3

CERTIFICATIONS

Enrolled for SHRM- SCP certification

Green Belt certified in 2013

Certified Interviewer-based CBI Techniques

Certified HR Trainer for Convergys

PROFESSIONAL DEVELOPMENT

SME Course for HR Professional at AON Hewitt

Underwent GNIIT – Software Engineering Diploma in 2000

6 months Diploma in ZAP- Web Designing in 2001

Certification in Organisation Development –Foundation course from Ateneo University of Manila in July 16

HR Analytics Relationship Management Design Thinking Leadership Development

COMPETENCIES

Core

Performance Management Employee Engagement Change Management Team management HR Consulting Employee Life cycle HR Projects in Shared services HR Policies. Interview skills Coaching.

Software

Microsoft Office (Word, Excel, Outlook, and PowerPoint Workday PeopleSoft

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