Administrative Assistant Data Entry

DORINDA J KLEIN

*** ***** **, ****, ** *****

843-***-**** (cell), **********@*****.***

OBJECTIVE: Seeking a rewarding, satisfying career where I am respected for my knowledge, experience, and abilities. I am also seeking a positive, team-oriented work environment where ideas can be shared openly.

WORK HISTORY

05/21-Present Sabbatical. Took time off to remodel my home. Coordinated RamJack, flooring installation company, painters, and tile companies.

Sold my home in Moncks Corner in July. I bought a new home and moved to Clio. New house needed work. I found contractors and coordinated installation of a new roof, demolished a room that had mold issues and rebuilt it.

03/20-05/21 Service Sales Representative, Fire & Life Safety America, Sanford, FL Reviewed Inspection Reports for deficiencies, then created quotes for fire alarm and extinguisher repairs in Sales Force. Contacted customers to answer questions, follow up on quotes, and upsell additional services. Created forms to aid in organizing technicians and expediting repairs. Created spreadsheets to expedite estimating quotes. Created Standard Operating Procedures (SOPs) for performing the work required for the Service Sales Representatives within our office which included detailed instruction on how to use SalesForce to help free up time for Managers. 04/17-12/19 Territory Account Manager Promoted to Sales Manager, Hiller Systems, N Charleston, SC

As a Territory Account Manager, developed sales for fire alarm, clean agent, sprinkler, kitchen hood, paint spray booth systems, fire extinguishers and emergency exit light service, inspections and installations. Created quotes from deficiencies found during inspections within 24 hours. Assisted with permit submittal process and worked with the design department to meet deadlines. Reviewed submittal drawings for incorrect or missing information. Managed monitoring accounts including: generating new sales and sending proposal for new service, making edits of customer accounts, and general maintenance of all accounts. Performed site surveys and helped customers stay code compliant. After six (6) months, the other three (3) Territory Account Managers quit and I was the only salesperson for the next year.

As Sales Manager, managed sales staff (hiring, firing, training). Developed commercial contract division for fire alarm and pre-engineered system installation projects which generated an additional

$500,000 in sales the first year. Developed relationships with general and electrical contractors. Reviewed drawings and specifications for projects, completed proposal calculation spreadsheets (I created), and conducted proposal review meetings with Branch and Project Managers. Created changed orders through communicating with staff and customers. Assisted with project management. Monitored purchasing and invoicing involving installation projects to ensure they were competed under budget.

07/16-03/17 Sales, VSC Fire and Security, Charleston, SC Developed sales for fire sprinkler, alarm, kitchen hood, clean agent, fire extinguisher, and emergency/exit light inspections. Generated proposals for deficiencies found during inspections. Generated sales for FireTrace clean agent systems for IT rooms. Managed monitoring accounts including: generating new sales and sending proposals for service, making edits of customer accounts, assisting technicians with new installations, and general maintenance of accounts. Performed site surveys and advised customers how to stay in compliance with fire and life safety codes. Dorinda J Klein

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08/15-07/16 Administrative Assistant, Gulf Stream Construction, N Charleston, SC Prepared, emailed, and distributed the following documents for four (4) Project Managers (20+ projects): subcontract agreements (AIA), purchase orders, change orders, transmittals, submittals to engineers/architects, applications for payment, lien waivers, printing/scanning of project plans, PUPS tickets and tracking updates, warranty letters, notice to proceed documents, meeting notes, and all engineering correspondence. Self-trained using ViewPoint Software and AIA programs. Created a filterable/searchable spreadsheet of current projects to track progress and help engineers focus on tasks and follow up on projects. Created a list of subcontractors, vendors, owners to assist in creating subcontracts and other correspondence. Created Standard Operating Procedures (SOPs) for my position due to high turnaround of Administrative Assistants so new hires would be better trained and could look up how to do things on their own.

02/13-02/15 Project Coordinator Promoted to Proposal Coordinator, G4S Technology LLC, Omaha, NE

As a Project Coordinator, coordinated all documents for large fiber installation project within included 19 main locations and 790 satellite locations across Massachusetts. Communicated with all staff members involved in the project for their input for each project document. Tracked progress of project submittals in Excel which the entire team utilized to keep organized. The spreadsheet was distributed daily and a live version was kept on SharePoint. Reviewed all incoming test reports for completeness, created a PDF for each individual test report, distributed to engineers for review of content, then uploaded all documentation to the client’s SharePoint site. Trained and managed two (2) temporary staff members to aid in test report review. Tracked PTO balances for engineering staff. Coordinated Lunch and Learn presentations for engineering staff. Completed expense reports and made travel arrangements for Senior Vice President (SVP). Assisted the SVP with preparing monthly reports and presentations.

As a Proposal Coordinator, reviewed RFPs for special provisions (licensing, wages, etc.). Discovered our offices in California were working without licensing. Worked with management to create tracking protocol. Prepared agendas, conducted kickoff meetings via conference calls with proposal team, prepared meeting minutes and distributed to team. Created and managed deadlines for technical writing utilizing the responsibility matrix. Distributed completed sections for review and incorporated comments. Edited, formatted, printed, assembled, and sent completed proposal to salesperson or customer. Completed standard sections of the proposal (i.e., management sections, executive summaries, corporate experience, financial information, resumes, project references, current and on- going projects information). Created a filterable/searchable spreadsheet and placed updated certificates and resumes on SharePoint for all employees from all offices. Edited/revised Proposal Coordinator Work Flow Handbook. Created/edited PowerPoint presentations and organizational charts.

01/09-06/12 Pre-Engineered System Department Manager, General Fire and Safety, Omaha, NE Management Activities

Managed and trained the technicians to ensure pre-engineered system installations and service inspections were completed per code and inspections would be correct and detailed. Trained Fire Marshals, mechanical inspectors, and service technicians on UL300 standards. Dorinda J Klein

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Ordered equipment for each project and maintained inventory for service work. Created schedules for installation technicians, supervised and inspected their work. Organized inventory and technician vans. Created stock lists for technicians to ensure their vans were stocked.

On-call 24/7 for all departments.

Sales Activities

Expanded pre-engineered system sales from $5K/month to $25-35K/month within the first 6 months. Met and exceeded all sales goals (averaged 28% over goal). Estimated and prepared proposals for pre-engineered wet chemical and paint spray booth dry chemical systems. Sold fire extinguisher/hose cabinets, flammable storage cabinets, fire extinguishers, fall protection, first aid, and other safety products. Prepared deficiency letters for repairs of systems and met with customers. According to Ansul, I was the only female in the country selling their systems and due to my efforts my first year at General Fire, we were the only company in the Midwest territory that increased sales during the economic downturn.

Administrative Activities

Designed and created drawings for pre-engineered systems for technicians, general contractors, and submittal to the Fire Marshals and mechanical inspectors for permits. Created and maintained all my own spreadsheets, typing, filing, copying, faxing, and mailings. 07/04-01/09 Purchasing/Project Coordinator promoted to Pre-Engineered System Sales, FireGuard Inc, Omaha, NE

As Purchasing Coordinator, ordered all equipment for projects, tracked progress of shipments, staged all equipment for each project, and maintained inventory. Negotiated with vendors for best pricing of products and/or services. Reviewed and approved all invoices for payment. Maintained contact with customers/clients for scheduling equipment delivery, final inspections by Fire Marshal, and customer relations.

As Project Coordinator, obtained permits for all new construction installation projects. Assembled documents and drawings for submittal to Fire Marshal. Maintained all technician’s licenses and scheduled local and national testing. Upon completion of construction installation projects, followed up with service agreements. Maintained and created various spreadsheets. Convinced the owner and department heads to develop a database to track costs and progress of projects and a database for the service department. Assisted in the development of both databases. Composed correspondence, created and utilized reports and forms.

As Pre-Engineered System Sales, created proposals for wet and dry chemical systems, security systems, fire extinguishers and cabinets, and deficiency letters for repair of systems. Maintained and developed new relationships with clients, Fire Marshals, mechanical inspectors, vendors, and technicians. Self-taught on the above listed systems. Designed systems and obtained permits for installations. Managed inventory and staged jobs for technicians. EDUCATION

Graduate, Lincoln Southeast High School, Lincoln, NE Dorinda J Klein

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PREVIOUS CERTIFICATIONS

Ansul R-102 (2018)

Amerex KP and IS (2018)

FireTrace (2015 & 2017)

First Aid and CPR (2017)

COMPUTER SKILLS

Skill test results (all with 100% accuracy): Data entry 10-key 7020 keystrokes/hour. 10-key with decimals 7204 keystrokes/hour. Alpha numeric 10093 keystrokes/hour. General typing 69 wpm. Proficient with the following software: Microsoft Office (Word, Excel, Outlook, SharePoint, and Power Point), SalesForce, ViewPoint, ShareFile, Service Trade, CorelDraw, GemDraw, Ventura Publisher, PeachTree, BlueGrass, and Adobe PDF.

ATTRIBUTES

Strong management, employee training, customer service, leadership, and team building skills. Strong problem-solving skills and initiative to implement solutions. Care about customers.

Strong communication skills both written and verbal with all levels of co-workers and customers. Natural ability to build and maintain relationships with team members, clients, and government staff. Always ready to assist or train others.

Strong proofreading and editing skills.

Strong organizational skills.

Comfortable as an administrative assistant, salesperson, or department manager. Capable of managing a department and installation projects on my own from start to finish. Ability to create and manage deadlines, not just for myself but for other staff members. Streamline processes and become more efficient.

Keep composure and professionalism when confronted with a problem or when under pressure. Maintain confidentiality.

Create agenda, conduct meetings, create minutes and distribute. Read and understand RFPs and blueprints/drawings.

Expert in the field of restaurant fire suppression systems. Advanced knowledge of fire alarm systems.

Knowledgeable in accounting, purchasing, budgeting, timesheets, PTO tracking, invoicing, and inventory control.

Ambitious, responsible, respectful, results oriented, and courteous. ABCs of Me

A - Accomplished, Accurate, Advanced, Ambitious

B - Beneficial, Brave

C - Can-Do Attitude, Careful, Competent, Confidential, Consistent, Creative D - Dedicated, Dependable, Detailed, Diligent.

E - Eager, Efficient, Energetic, Ethical, Experienced. F - Fair, Friendly, Funny.

G - Get-R-Done, Gifted, Goal-Oriented, Grounded.

Dorinda J Klein

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H - High IQ, Happy, Hard Working, Healthy, Helpful, Honest. I - Intelligent, Interesting

J - Joyful, Just

K - Kind, Knowledgeable

L - Leader, Likeable, Logical, Loyal

M - Mature, Moral

N - Neat, Nifty

O - Observant, Organized, Outgoing

P - Persistent, Pleasant, Polite, Positive, Productive, Professional Q - Qualified, Quality, Quick

R - Rare, Reasonable, Responsible, Respectful

S - Safety Conscious, Self-Starter, Self-Trained, Smart, Supportive T - Team Player, Tenacious, Thorough, Trustworthy, Truthful U - Unique, Useful

V - Valuable, Vibrant

W - Well-Groomed, Winner, Wise, Witty, Worthy

X - Xcited!

Y - Youthful

Z - Zealous, Zest for life

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