Service Representative Customer

LORENA FRANKLIN

***** ******** ***** ******* ** *7089

281-***-**** ****************@*****.***

Customer Service Representative

Over 20 plus years professional experience in Customer Service

Personable and persuasive in communicating creatively with thousands of customers from all cultures and economic levels

Proven skill in persevering to solve customers’ problems Self-motivated

Work History

Asurion. July, 2020- Current

●Escalate calls to the appropriate tier of customer service function. Maintain exceptional customer service while providing support for customers inquiries about lost and damaged devices and resolving customer issues

● Responsible for selling our connected home products and other offerings to customers on every call

● We'll engage with customers to understand the technology and sell protection and Tech Support solution you will serve sale and solve

Sodexo Memorial Hermann. Mar,2018- July 2020

Cook

●Prepares and cooks to order foods requiring short and broader preparation time.

●May produce food and serve customers at an a la carte or may operate a grill station.

●Prepares food in accordance with current applicable federal, state and corporate standards, guidelines and regulations to ensure high-quality food service is provided.

●Reads food order or receives verbal instructions on food required by patron, and prepares and cooks food according to instructions.

●Provides the highest quality of service to customers at all times.

●Follows basic recipes and/or product directions for preparing, seasoning, cooking, tasting, carving and serving soups, meats, vegetables, desserts and other foodstuffs for consumption in eating establishments.

Preferred Meals/ Houston, TX Aug,2016- Nov

Server/Manager

● Assist with the day-to-day operations at Yes Prep Charter Schools food service program

●Assist with the Plan and order menus for the upcoming month by following trends and requests of the customer

● Primeroedge to reconcile some sessions and balance invoices for the end of the month

●Follow all OSHA and safety guidelines

Progressive Health care / Houston,Tx Aug,2015-Jan,2020

Medical Assistant

● Responsible for caring for elderly, disabled, mentally ill, or injured patients in a healthcare setting.

●Perform direct care duties, including bathing, feeding, dressing, and ambulating.

●Checking Vitals giving medication

Sutherland Global Houston, TX Oct, 2014 – Nov, 2015

Enrollment/ Help Desk

Answered over 120 inbound calls to provide exceptional customer service to consumer

Responded to inquiries regarding products and services

Processed payments and performed general account maintenance. so

Recognized for most helpful on my time my second week.

General Dynamic’s Houston, TX Sep, 2013 – Mar 2014

Customer Service Help Desk Clerk

Received phone calls in regards to medical care programs offered by the government

Maintained up-to-date knowledge of regulations, processing procedures, and policies

Used databases and written materials to look up and provide information to inquiries

Responded to inquiries, and reviewed and enrolled clients in health plans

IRT/iQor Houston, TX Jun, 2013 – Sep, 2013

Customer Service and Sales Representative

Checked to ensure that appropriate changes were made to resolve client problems

Determined charges for services

Collected deposits made payment bills

Established, developed and maintained business relationships with current customers

EDUCATION

Houston Community College Houston TX

Sanford Brown College - Medical Assistant Houston TX

The Art Institute of Houston Houston TX

Reference:

1.Ashlie Vinson Manager at Preferred Meal - 832-***-****

2.Shannon Jones Supervisor Southwest Airlines 346-***-****

3.Kory Williams Supervisor at Sutherland - 337-***-****

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