Service Representative Customer
Resume:
NORIEL MARTIN
ROMASANTA
B R A N C H M A N A G E R
Being with Telecom in Retail industry for more than 15 years, I am able to enhance my expertise in handling sales and aftersales. I am mature team leader and
adaptable to all challenging situations and to work well under pressure and adhere to strict deadlines. I am an enthusiastic, self-motivated, reliable, responsible and hardworking person.
C O N T A C T P R O F I L E
P R O F E S S I O N A L S U M M A R Y
***************@*****.*** /
***************@*******.***
Kept customer retention rate 50% above average.
Received over 95% customer satisfaction rating.
Everest awardee from 2015 to 2017 for the highest
recognition for achieving best customer handling and for hitting monthly targets.
Diligent and resourceful professional with more than 6 years of experience managing as branch operations
manager. Track record of increasing client base and attaining high satisfaction at all levels. Adept at leading direct and indirect reports, delivering punctual services, and managing compliance. Instrumental in collaborating with cross-functional teams and personnel to provide maximum assistance to clients. Committed to promoting the highest standards and company value
328 Valentin Street, Dela Cruz
Compound, Golden Gate
Subdivision, Las Pinas City
P E R S O N A L I N F O
Date of Birth: January 31, 1983
Civil Status: Single
Nationality: Filipino
Height: 5’7”
Weight: 164 lbs.
Religion: Roman Catholic
E D U C A T I O N
DIVINE WORD COLLEGE OF
CALAPAN- ORIENTAL MINDORO
Bachelor of Business Administration
and Management
June 2002 - October 2006
POLYTECHNIC COLLEGE OF
CALAPAN- ORIENTAL MINDORO
Highschool Diploma
June 1998 - March 2002
W O R K E X P E R I E N C E
Responsible for every aspect of the day-to-
day supervision of retail store, including
sales, Staff, stocks and resources
management.
Taking responsibility for the successful
running of store.
Direct constant contact with customers and
to staff, ensuring that all staff give great
customer experience as well as financial
performance of the store.
Training, supervising and appraising staff
Dealing with customer queries and
complaints and ensuring high levels of
customer satisfaction through excellent
service.
Maximizing profitability and setting meeting
sales targets, including motivating staff to
do so.
Meeting sales goals by training, motivating,
mentoring, and providing feedback to store
staff.
Maintain outstanding store condition and
visual merchandising standards.
Propose innovative ideas to increase market
share.
BRANCH MANAGER
Smart Communications Inc
Smart MOLITO and GAISANO ALABANG
November 2019 - April 2023
Balances and audits Cashiers and inventory
stocks
Overseas Frontline, Cashiers duties and assists
with customers transactions during peak hours.
Keep the team informed of the pertinent
changes in operational policy and procedures.
Prepares disciplinary notices as required.
Performs pre- audits to ensure ongoing
adherence with compliance procedures of the
branch.
Maintains adequate supplies of the store
Ensure excellent customer service skills are
practiced by the team.
Supports the branch manager be ensuring all
operational functions are completely and
properly performed by the team.
Ensures branch activities to run smoothly and
efficiently
Provides leadership training and limited
supervision within the branch.
Promotes business by maintaining good
customer relations and referring customers to
appropriate personnel for new services.
Performs supervisory duties and performance
various capacities such as new accounts,
inventories, cashiering.
Attend immediately on issues raised by the
team members pertaining to day to day
operations and resolving them within stipulated
time.
To be knowledgeable and resourceful when
facing an irate customer.
BRANCH OFFICER
Smart Communications Inc.
Smart Sm Southmall
October 2015 - February 2017
Ensures the branch are opened and closed on
timely basis.
ASSISTANT BRANCH MANAGER
Smart Communications Inc.
Smart SM SOUTHMAL
February 2017 - November 2019
W O R K E X P E R I E N C E
Resolves customer complaints by
investigating problems, developing
solutions, preparing reports, making
recommendations to management
Monitors competition by gathering current
marketplace information on pricing,
products,new products, delivery schedules,
merchandising techniques, to increase sales
recommends changes in products and
services and policy by evaluating results
and competitive developments.
Maintains professional and technical
knowledge and contributes to team effort
by accomplishing related results as needed.
Providing assistance to customers complaints
and provide immediate resolutions.
Keep customer regularly updated of progress
and actions being taken by giving call outs.
Ensures monitoring of sales and aftersales
transactions.
Supports and provide ideas to meet individual
and also branch Target as a whole
Ensures to contribute more than the expected
target.
Ability to prioritize workload, work effectively
under pressure and to tight deadlines.
CUSTOMER SOLUTIONS SPECIALIST
Smart Communications Inc.
Smart SM BICUTAN - 2008-2009
Smart Festival Mall - 2010-2015
September 2008 - October 2015
Understand cars by studying their features and
capabilities, as well as comparing and
contrasting competitive models
Develop buyers by keeping good rapport with
previous and new customers; also by
suggesting trade-ins; respond to inquiries;
recommend sales campaigns and promotions
Qualify buyers by understanding their interests
and requirements; matching requirements and
interests to various models, etc.
Close sales by overcoming objection(s);
complete sales or purchase contracts; explain
provisions; offer services, warranties and
financing; collect payment and deliver
automobile.
Figure out customer’s needs by listening and
asking questions
Perform walk-around with new and old
customer and demonstrate features of suitable
vehicles
Effectively close sales
Ensure that customers understand the vehicle’s
operating features, paperwork and warranty
Report to the sales manager regarding reviews,
analyses, objectives, and planned activities
Participates in sales meetings and training
provided by the dealership and manufacturers
PSBANK- CAR DEALER AGENT
June 2007 - July 2008
Presenting the product or service in a
structured and professional way face to face.
CUSTOMER SERVICE REPRESENTATIVE
Smart Communications Inc., Calapan City,
Oriental Mindoro
November 2006 - May 2007
W O R K E X P E R I E N C E
To address inquiries regarding products
and services.
To help in resolving customer complaints
Contribute idea and creativity to improve
operation.
Motivate all to achieve their highest quality
of performance ability to evaluate tasks and
suggest improvements.
Ability to prioritize tasks and suggest
improvements.
Ability to prioritize workload, work
effectively under pressure and to tight
deadlines.
Listening to customer requirements and to
help in resolving complaints.
K E Y A C H I E V E M E N T S
Awarded "15 years in service "by Smart
Communications Inc.
Top sales for postpaid and re-contracting
line for achieving above 100% target.
Everest Awardee for the highest
recognition for achieving best customer
handling and for hitting monthly targets.
S K I L L S
Training
Coaching
Customer Service
SAP HANA
Sales
Customer Experience Management
Negotiation
Service Quality
Marketing
Operations Management
Account Management
Confidence
Time Management
Team Leadership
Enthusiasm
Oral Communication
C H A R A C T E R
R E F E R E N C E
Mr. Jun Marquez
HEAD/ AVP/RETAIL SALES
Smart Communications Inc.
Contact No: 091*-***-****
Mr. Art Villanueva
AREA MANAGER/ RETAIL SALES
Smart Communications Inc.
Contact No: 092*-***-****
I HEREBY CERTIFY that the information provided in this resume is complete, true and correct to the best of my knowledge.
NORIEL MARTIN ROMASANTA
Applicant
Contact this candidate