NORIEL MARTIN

ROMASANTA

B R A N C H M A N A G E R

Being with Telecom in Retail industry for more than 15 years, I am able to enhance my expertise in handling sales and aftersales. I am mature team leader and

adaptable to all challenging situations and to work well under pressure and adhere to strict deadlines. I am an enthusiastic, self-motivated, reliable, responsible and hardworking person.

C O N T A C T P R O F I L E

P R O F E S S I O N A L S U M M A R Y

090*-***-****

adxaz8@r.postjobfree.com /

adxaz8@r.postjobfree.com

Kept customer retention rate 50% above average.

Received over 95% customer satisfaction rating.

Everest awardee from 2015 to 2017 for the highest

recognition for achieving best customer handling and for hitting monthly targets.

Diligent and resourceful professional with more than 6 years of experience managing as branch operations

manager. Track record of increasing client base and attaining high satisfaction at all levels. Adept at leading direct and indirect reports, delivering punctual services, and managing compliance. Instrumental in collaborating with cross-functional teams and personnel to provide maximum assistance to clients. Committed to promoting the highest standards and company value

328 Valentin Street, Dela Cruz

Compound, Golden Gate

Subdivision, Las Pinas City

P E R S O N A L I N F O

Date of Birth: January 31, 1983

Civil Status: Single

Nationality: Filipino

Height: 5’7”

Weight: 164 lbs.

Religion: Roman Catholic

E D U C A T I O N

DIVINE WORD COLLEGE OF

CALAPAN- ORIENTAL MINDORO

Bachelor of Business Administration

and Management

June 2002 - October 2006

POLYTECHNIC COLLEGE OF

CALAPAN- ORIENTAL MINDORO

Highschool Diploma

June 1998 - March 2002

W O R K E X P E R I E N C E

Responsible for every aspect of the day-to-

day supervision of retail store, including

sales, Staff, stocks and resources

management.

Taking responsibility for the successful

running of store.

Direct constant contact with customers and

to staff, ensuring that all staff give great

customer experience as well as financial

performance of the store.

Training, supervising and appraising staff

Dealing with customer queries and

complaints and ensuring high levels of

customer satisfaction through excellent

service.

Maximizing profitability and setting meeting

sales targets, including motivating staff to

do so.

Meeting sales goals by training, motivating,

mentoring, and providing feedback to store

staff.

Maintain outstanding store condition and

visual merchandising standards.

Propose innovative ideas to increase market

share.

BRANCH MANAGER

Smart Communications Inc

Smart MOLITO and GAISANO ALABANG

November 2019 - April 2023

Balances and audits Cashiers and inventory

stocks

Overseas Frontline, Cashiers duties and assists

with customers transactions during peak hours.

Keep the team informed of the pertinent

changes in operational policy and procedures.

Prepares disciplinary notices as required.

Performs pre- audits to ensure ongoing

adherence with compliance procedures of the

branch.

Maintains adequate supplies of the store

Ensure excellent customer service skills are

practiced by the team.

Supports the branch manager be ensuring all

operational functions are completely and

properly performed by the team.

Ensures branch activities to run smoothly and

efficiently

Provides leadership training and limited

supervision within the branch.

Promotes business by maintaining good

customer relations and referring customers to

appropriate personnel for new services.

Performs supervisory duties and performance

various capacities such as new accounts,

inventories, cashiering.

Attend immediately on issues raised by the

team members pertaining to day to day

operations and resolving them within stipulated

time.

To be knowledgeable and resourceful when

facing an irate customer.

BRANCH OFFICER

Smart Communications Inc.

Smart Sm Southmall

October 2015 - February 2017

Ensures the branch are opened and closed on

timely basis.

ASSISTANT BRANCH MANAGER

Smart Communications Inc.

Smart SM SOUTHMAL

February 2017 - November 2019

W O R K E X P E R I E N C E

Resolves customer complaints by

investigating problems, developing

solutions, preparing reports, making

recommendations to management

Monitors competition by gathering current

marketplace information on pricing,

products,new products, delivery schedules,

merchandising techniques, to increase sales

recommends changes in products and

services and policy by evaluating results

and competitive developments.

Maintains professional and technical

knowledge and contributes to team effort

by accomplishing related results as needed.

Providing assistance to customers complaints

and provide immediate resolutions.

Keep customer regularly updated of progress

and actions being taken by giving call outs.

Ensures monitoring of sales and aftersales

transactions.

Supports and provide ideas to meet individual

and also branch Target as a whole

Ensures to contribute more than the expected

target.

Ability to prioritize workload, work effectively

under pressure and to tight deadlines.

CUSTOMER SOLUTIONS SPECIALIST

Smart Communications Inc.

Smart SM BICUTAN - 2008-2009

Smart Festival Mall - 2010-2015

September 2008 - October 2015

Understand cars by studying their features and

capabilities, as well as comparing and

contrasting competitive models

Develop buyers by keeping good rapport with

previous and new customers; also by

suggesting trade-ins; respond to inquiries;

recommend sales campaigns and promotions

Qualify buyers by understanding their interests

and requirements; matching requirements and

interests to various models, etc.

Close sales by overcoming objection(s);

complete sales or purchase contracts; explain

provisions; offer services, warranties and

financing; collect payment and deliver

automobile.

Figure out customer’s needs by listening and

asking questions

Perform walk-around with new and old

customer and demonstrate features of suitable

vehicles

Effectively close sales

Ensure that customers understand the vehicle’s

operating features, paperwork and warranty

Report to the sales manager regarding reviews,

analyses, objectives, and planned activities

Participates in sales meetings and training

provided by the dealership and manufacturers

PSBANK- CAR DEALER AGENT

June 2007 - July 2008

Presenting the product or service in a

structured and professional way face to face.

CUSTOMER SERVICE REPRESENTATIVE

Smart Communications Inc., Calapan City,

Oriental Mindoro

November 2006 - May 2007

W O R K E X P E R I E N C E

To address inquiries regarding products

and services.

To help in resolving customer complaints

Contribute idea and creativity to improve

operation.

Motivate all to achieve their highest quality

of performance ability to evaluate tasks and

suggest improvements.

Ability to prioritize tasks and suggest

improvements.

Ability to prioritize workload, work

effectively under pressure and to tight

deadlines.

Listening to customer requirements and to

help in resolving complaints.

K E Y A C H I E V E M E N T S

Awarded "15 years in service "by Smart

Communications Inc.

Top sales for postpaid and re-contracting

line for achieving above 100% target.

Everest Awardee for the highest

recognition for achieving best customer

handling and for hitting monthly targets.

S K I L L S

Training

Coaching

Customer Service

SAP HANA

Sales

Customer Experience Management

Negotiation

Service Quality

Marketing

Operations Management

Account Management

Confidence

Time Management

Team Leadership

Enthusiasm

Oral Communication

C H A R A C T E R

R E F E R E N C E

Mr. Jun Marquez

HEAD/ AVP/RETAIL SALES

Smart Communications Inc.

Contact No: 091*-***-****

Mr. Art Villanueva

AREA MANAGER/ RETAIL SALES

Smart Communications Inc.

Contact No: 092*-***-****

I HEREBY CERTIFY that the information provided in this resume is complete, true and correct to the best of my knowledge.

NORIEL MARTIN ROMASANTA

Applicant

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