Personal Banker/Call Center Representative/ Customer Servicd
Resume:
June 2017-October 2017
Sarah Clise
**** ******** ** ********** ** 41005
859-***-**** • *****.*****@*****.***
Compassionate individual who demonstrates strong work ethic, looking to help others overcome their struggles
Key Qualifications
● Strong work ethic
● Dependable
● Excellent communication skills
● Compassionate
● CPR Training
● Narcan Training
● Quick decision making
● Computer skills in Microsoft Word, Excel, Office, and PowerPoint
● Fast learner and great communicator
Work Experience
Larosa’s
Server
● Greeted customers, sat them, prepared beverages, and took orders
● Worked POS system to place orders, manage bills and handle complimentary items for dissatisfied customers
● Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
● Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues
Wildwood Inn
Housekeeper
● Stocked bathroom supplies
● Dusted/polished all furniture
● Collected and disposed of all trash
● Scrubbed and sanitized bathrooms
● Made beds neatly
● Cleaned all appliances
● Vacuumed, swept, and mopped all floors
Frischs Big Boy
Server
● Greeted customers, sat them, prepared beverages, and took their orders October 2017- May 2019
June 2019 - June 2020
June 2020-June 2021
September 2021- February 2022
● Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
● Kept updated knowledge of menu and promotion, recommending specific items according to preferences and food allergies
● Collaborated with kitchen team to support order preparation and minimize customer service issues by verifying meals
● Restocked and cleaned salad bar and buffet for lunch and dinner service
● Bussed and reset tables
Campbellsville University
Housekeeper
● Promoted building security by locking doors and checked electrical appliances for safety hazards
● Assembled basic furniture and supplies for classrooms
● Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events
● Cleaned, vacuumed and dusted all areas of university buildings to maintain organized, professional appearance for employees and students
● Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems
● Cleaned bathrooms and kept them well stocked of toiletries Transitions Inc
Treatment aid
● Observe and monitor clients behavior and responses in facility
● Facilitate groups when needed
● Provide basic, positive emotional support
● Direct interaction with clients suffering from substance use and dual diagnosis
● Collect urine samples and test for substance use Brighton Recovery Center
Case Manager
● Coordinate and facilitate clients care through assessment, evaluation, planning, and implementation.
● Maintain the client’s comprehensive clinical record through detailed documentation
● Manage discharge plans upon completion of treatment
● Listening to clients concerns and providing counseling or intervention.
● Connect clients to outside resources needed
● to help further their progress
Ivy Knoll
Medication technician
● Helped residents with activities of daily living while performing personal care such as hygiene, ambulation, eating, dressing and shaving
● Provided residents with transfers and assisted them moving in and out of bed, shower, wheelchairs and vehicles
● Changed bed linens, washed laundry, kept residents rooms neat and clean
● Gave out medications and recorded in MARS, as well as keeping track of all April 2022-May 2023
May 2004-June 2008
March 2020
controlled drugs
● Re-ordered medication from pharmacies and called doctor's office for prescriptions when needed
● Destruction of medication when necessary and kept physician orders book updated
● Supervised caregivers under me
Citibank
Personal Banker
● Provided high-level customer service
● Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards
● Check on the status of customer accounts and track checks and payments
● Review and explain account charges
● Assist customers with replacing lost or stolen credit or debit cards
● Assist with address changes
● Selling products and services directly to consumers
● Understanding standard bank transactions, as well as common product and services.
● Mastering basic math
● Working with various types of technology and software Education
High School Diploma
Grant County High School
● General Education
Peer Support Certification
Mental Health of America of Northern Ky & Southwest Ohio References
Renee Marcum
Former supervisor
270-849- 7186
Debra Nash
Former case manager/former co-worker
Caitlin Hughes
Friend/ former co-worker
859-393- 2959
Gary Ashley
Friend
859-628- 5699
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