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Personal Banker/Call Center Representative/ Customer Servicd

Location:
Burlington, KY
Posted:
May 24, 2023

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Resume:

April ****-June ****

June ****-October ****

June 2017-October 2017

Sarah Clise

**** ******** ** ********** ** 41005

859-***-**** • adxaz7@r.postjobfree.com

Compassionate individual who demonstrates strong work ethic, looking to help others overcome their struggles

Key Qualifications

● Strong work ethic

● Dependable

● Excellent communication skills

● Compassionate

● CPR Training

● Narcan Training

● Quick decision making

● Computer skills in Microsoft Word, Excel, Office, and PowerPoint

● Fast learner and great communicator

Work Experience

Larosa’s

Server

● Greeted customers, sat them, prepared beverages, and took orders

● Worked POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

● Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean

● Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues

Wildwood Inn

Housekeeper

● Stocked bathroom supplies

● Dusted/polished all furniture

● Collected and disposed of all trash

● Scrubbed and sanitized bathrooms

● Made beds neatly

● Cleaned all appliances

● Vacuumed, swept, and mopped all floors

Frischs Big Boy

Server

● Greeted customers, sat them, prepared beverages, and took their orders October 2017- May 2019

June 2019 - June 2020

June 2020-June 2021

September 2021- February 2022

● Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

● Kept updated knowledge of menu and promotion, recommending specific items according to preferences and food allergies

● Collaborated with kitchen team to support order preparation and minimize customer service issues by verifying meals

● Restocked and cleaned salad bar and buffet for lunch and dinner service

● Bussed and reset tables

Campbellsville University

Housekeeper

● Promoted building security by locking doors and checked electrical appliances for safety hazards

● Assembled basic furniture and supplies for classrooms

● Set up, arranged and removed decorations, tables, chairs, ladders and scaffolding to prepare facilities for large events

● Cleaned, vacuumed and dusted all areas of university buildings to maintain organized, professional appearance for employees and students

● Responded immediately to calls from personnel to clean up spills and wet floors resulting from ceiling leaks and plumbing problems

● Cleaned bathrooms and kept them well stocked of toiletries Transitions Inc

Treatment aid

● Observe and monitor clients behavior and responses in facility

● Facilitate groups when needed

● Provide basic, positive emotional support

● Direct interaction with clients suffering from substance use and dual diagnosis

● Collect urine samples and test for substance use Brighton Recovery Center

Case Manager

● Coordinate and facilitate clients care through assessment, evaluation, planning, and implementation.

● Maintain the client’s comprehensive clinical record through detailed documentation

● Manage discharge plans upon completion of treatment

● Listening to clients concerns and providing counseling or intervention.

● Connect clients to outside resources needed

● to help further their progress

Ivy Knoll

Medication technician

● Helped residents with activities of daily living while performing personal care such as hygiene, ambulation, eating, dressing and shaving

● Provided residents with transfers and assisted them moving in and out of bed, shower, wheelchairs and vehicles

● Changed bed linens, washed laundry, kept residents rooms neat and clean

● Gave out medications and recorded in MARS, as well as keeping track of all April 2022-May 2023

May 2004-June 2008

March 2020

controlled drugs

● Re-ordered medication from pharmacies and called doctor's office for prescriptions when needed

● Destruction of medication when necessary and kept physician orders book updated

● Supervised caregivers under me

Citibank

Personal Banker

● Provided high-level customer service

● Answer questions about account types and banking products, such as CDs, money market accounts, loans and credit cards

● Check on the status of customer accounts and track checks and payments

● Review and explain account charges

● Assist customers with replacing lost or stolen credit or debit cards

● Assist with address changes

● Selling products and services directly to consumers

● Understanding standard bank transactions, as well as common product and services.

● Mastering basic math

● Working with various types of technology and software Education

High School Diploma

Grant County High School

● General Education

Peer Support Certification

Mental Health of America of Northern Ky & Southwest Ohio References

Renee Marcum

Former supervisor

270-849- 7186

Debra Nash

Former case manager/former co-worker

513-***-****

Caitlin Hughes

Friend/ former co-worker

859-393- 2959

Gary Ashley

Friend

859-628- 5699



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