Program Assistant Loan Specialist
Resume:
SUMMARY
Highly-motivated employee with desire to take on new challenges. Strong worth
ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
EXPERIENCE
STARS of CA - Behavior Technician
Pasadena, CA • 10/2021 - 12/2021
Casa Treatment Center - Program Assistant
Pasadena, CA • 08/2014 - 10/2021
California Bank and Trust - Loan Specialist
CONTACT
*****************@*******.***
Ventura, CA 93004
SKILLS
EDUCATION AND TRAINING
Associate of Arts: Child
Development
Oxnard College
Oxnard, CA • Expected in
06/2025
High School Diploma
Covina High School
Covina, CA • 06/1978
Some College (No Degree):
General Studies
Glendale Community College
Glendale, CA
Michelle Welch
Collected and analyzed data and monitored progress and efficacy of individualized treatment plans.
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Understood autism spectrum disorder, associated behaviors and optimum treatments.
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Assisted with building life and social skills useful for everyday activities and interactions.
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Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
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Reviewed data and progress reports with management and specialists to strategize program improvements.
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• Influenced patients' behavior with interaction, counseling or instruction. Handled incoming calls and directed callers to appropriate department or employee.
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• Assisted with set up for social events and food deliveries. Measured vital signs and took medical histories to prepare patients for examination.
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• Scheduled appointments for patients via phone and in person.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Incorporated outside records into charts and EHR. Administered rapid tests for COVID and strep to help clinical staff assess conditions.
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• Report writing
• Behavioral conditions
Positive and negative
reinforcements
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• Data collection
• Behavior management
• Conflict resolution
• Flexible schedule
La Habra, CA • 08/2006 - 08/2014
Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
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• Reviewed loan agreements to confirm completeness and accuracy.
• Performed daily maintenance of loan applicant database. Managed document processes through scanning, filing and transmitting while following all standard procedures.
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• Identified errors and suggested appropriate edits. Submitted project documentation to management for approval, transmitting approved documents to customer.
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