Service Representative Customer

Rochester, NY ***** 585-***-**** ***************@*****.***

SALON SMALLS

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

PROFESSIONAL

SUMMARY

SKILLS Issue and Complaint

Resolution

Courteous with Strong

Service Mindset

Building Customer Trust

and Loyalty

Calm and Professional

Under Pressure

CUSTOMER SERVICE REPRESENTATIVE 10/1999 to 10/2020 Southwest Airlines, College Park, GA

CUSTOMER SERVICE ASSOCIATE 10/2004 to 08/2006

Sprint, Atlanta, GA

CUSTOMER SERVICE REPRESENTATIVE 10/1998 to 10/2001 Arise, Decatur, GA

CUSTOMER SERVICE SPECIALIST 09/1996 to 10/1999

Airtouch Cellular, Verizon Wireless, Dunwoody, GA

WORK HISTORY

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Delivered prompt service to prioritize customer needs. Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Informed customers about special promotions and provided detailed information for various products.

Developed and actualized customer service initiatives to decrease wait times. Delivered prompt service to prioritize customer needs. Met customer call guidelines for service levels, handle time and productivity. Promptly responded to inquiries and requests from prospective customers. Addressed customer complaints and mitigated dissatisfaction by employing timely and on- point solutions.

Resolved concerns with products or services to help with retention and drive sales. Increased efficiency and team productivity by promoting operational best practices. Maintained financial accounts by processing customer adjustments. AE Beach High School, Savannah, GA

High School Diploma, 06/1993

EDUCATION

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