Jumana Azzam Fawaz

Nasansreh

Customer Service Representative

I am a University graduate with a bachelor degree in Translation. Since leaving university, I have pursued a customer services/ call center career in the private companies.

During my time, I've expanded my skills, particularly my computer skills, my email designing skills, my communication skills,and serving other skills.

“My previous organization helped me develop my personality today. However, I believe that for the sake of progressing my expertise further, it's time to move on. Therefore, I've commenced my job search to look for a more challenging role within a fast-paced global organization, where there is plenty of room for me to grow with different fields .

Skills

Excellent

Excellent

Microsoft office suite (word, excel, power point, and access). Excellent

Internet browsing, most applications, email techniques, and typing. Excellent

Organizational / managerialskills

Excellent

Fast learner.

Excellent

Hard worker Ready to take on responsibilities and fulfill targets set by Excellent

Management and Team.

Excellent

Self-motivated person.

Courses

Irbid, Jordan, 21156

962*********

adxax8@r.postjobfree.com

Very Good

Excellent

French level one, effective communication skills and Very Good

Paramedic training .

Very Good

English

Excellent

Mother Tongue:Arabic.

Work History

2022-06 - Current Cash Collection

Nibras for law and legal consulting, Irbid, Jordan Carried out day-to-day duties accurately and efficiently. Collaborated with team members to achieve target results. Worked with customers to understand needs and provide excellent service.

Improved operations through consistent hard work and dedication. 2018-03 - 2020-07 Customer Service Representative

Extensya, Irbid, Jordan

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Responded to customer requests for products, services and company information.

Education

2018-01 Bachelor: Translation

Yarmouk University

Languages

English (writing, speaking and listening).

Contact this candidate