Service Representative Customer Support
Resume:
Jumana Azzam Fawaz
Nasansreh
Customer Service Representative
I am a University graduate with a bachelor degree in Translation. Since leaving university, I have pursued a customer services/ call center career in the private companies.
During my time, I've expanded my skills, particularly my computer skills, my email designing skills, my communication skills,and serving other skills.
“My previous organization helped me develop my personality today. However, I believe that for the sake of progressing my expertise further, it's time to move on. Therefore, I've commenced my job search to look for a more challenging role within a fast-paced global organization, where there is plenty of room for me to grow with different fields .
Skills
Excellent
Excellent
Microsoft office suite (word, excel, power point, and access). Excellent
Internet browsing, most applications, email techniques, and typing. Excellent
Organizational / managerialskills
Excellent
Fast learner.
Excellent
Hard worker Ready to take on responsibilities and fulfill targets set by Excellent
Management and Team.
Excellent
Self-motivated person.
Courses
Irbid, Jordan, 21156
**********@*****.***
Very Good
Excellent
French level one, effective communication skills and Very Good
Paramedic training .
Very Good
English
Excellent
Mother Tongue:Arabic.
Work History
2022-06 - Current Cash Collection
Nibras for law and legal consulting, Irbid, Jordan Carried out day-to-day duties accurately and efficiently. Collaborated with team members to achieve target results. Worked with customers to understand needs and provide excellent service.
Improved operations through consistent hard work and dedication. 2018-03 - 2020-07 Customer Service Representative
Extensya, Irbid, Jordan
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Provided primary customer support to internal and external customers. Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Responded to customer requests for products, services and company information.
Education
2018-01 Bachelor: Translation
Yarmouk University
Languages
English (writing, speaking and listening).
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