Personal Assistant / Executive Assistant
Resume:
Manal Anwar
Mobile +2-010******** – (+*) ******9
E-mail ******.***********@*****.***
A professional Executive Assistant and Office Manager with over 9 years of experience providing professional support to the top management and team members, positive team player who are self-driven and results oriented, with excellent attention to detail. comfortable working with people of all levels, have proven people management and time management skills. Reliable and determined, and keen to assume responsibility for projects and processes, excellent organiser and communicator who is keen to develop new skills and strive
for continuous improvement.
Seeking a job in a challenging and dynamic environment, which depends on team work and respect .
-Executive Assistant to :
Gleem Bridge
Boston Federal Financial Chairman
Kassouf Management Chairman
December,2022 till Present
Location :
Alexandria – Egypt
Boston - Massachusetts – USA
Act as the point of contact among CEO, management, employees, and other external partners in USA
Manage CEO's calendars and set up meetings
Plan, organize and implements events such as meetings, business luncheons, or client dinners
Prepare weekly, monthly or quarterly reports requested by CEO
Prepares reports, presentations, Diagrams, Charts, and data, as well as maintains files, records, and correspondence for meetings
Manage contract and price negotiations with office vendors, service providers and office lease
Prepares, negotiates, analyzes, and reviews contracts for equipment, supplies, materials, services, and products.
Take minutes during meetings ( online and on-site )
Monitor and follow up on action plans assigned by CEO
Prepare and plan for all events hosted by CEO
Make travel and accommodation arrangements domestic and international
Collect and issue invoices and documents for approval and upload to QB.
Maintain the office condition and arrange necessary repairs
Follow up and renew the licenses and registrations of the companies
Track all utilities bills and payments
Manage office G&A budget, ensure accurate and timely reporting
Partner with HR to update and maintain office policies as necessary
Assist in all aspects of recruitment, team performance, compensation and benefits requirement and employees relations.
Inform employees about additional benefits they’re eligible for
Maintain organizational charts and detailed job descriptions
Forecast hiring needs and ensure recruitment process runs smoothly
Develop and implement HR policies throughout the organization
Stay up-to-date and comply with changes in labor legislation
Update employee records with new hire information and/or changes in employment status
Prepare and review compensation and benefits packages
-December 2018 till March 2021 :
Environmental Protection & Conservation Association ( NGO )
- Office Manager to the Area Managing Director
Responsible for organizing internal and external meetings on behalf of the MD ensuring all necessary requirements are made ( meeting venue, equipment, presentations, prepare agendas ) .
Responsible for organizing travels and logistics including flights, visa requirements, hotels, cars rental, meetings schedules while traveling
Monitored and respond to incoming communications ( phone calls, email, ensuring correct department distribution.
Responsible to follow up all submissions and approvals with Ministry of Social Solidarity and Egyptian Ministry of Foreign Affairs .
Handled all letters addressed to Embassies and consulates for Visa required for duty travel
Arranged for team meetings, external customers meetings and visits .
Handled meetings minutes and followed up with the team for positive results
Prepared / organized the monthly campaigns
Follow-up the renovation plan with management team
Write and distribute press releases to targeted media .
Book transportation and accommodation for visitors and board directors
Order stationery and furniture
Implement and maintain procedures / office administrative systems
Manage the office budget and controlling expenses.
Arrange all needs for exhibitions, TV and Radio interviews.
Follow-up all the pending operation issues (purchases, Reports, mails' replies, cars' maintenance & others )
Follow up the purchase requisitions and stores’ orders
Negotiating for cheaper supply contracts, implementing inventory control, and standardizing ordering procedures
Assist in the implementation of HR policies and ensure compliance with labor regulations
Manage business presence across social media channels .
Work with outside contractors, such as photographers, videographers and other communications professionals, to meet the goals of submitted projects.
Support the Managing Director and Board Members in consolidating the projects’ requirements and plans .
Assist in all aspects of recruitment, team performance, compensation and benefits requirement and employee relation.
Act the first point of contact to the government on issues and situations, as relating to labor law and social security and arrange for all personnel’s functions, travel arrangements, hotel bookings and requisite office supply.
Responsible for managing and monitoring the Social Media strategy in order to increase brand awareness and engagements
Content creation & content writing that matches the policy and plan
Responsible for customers’ relationships management, including all professional communications with customers via social media channels, emails, and phone, in addition to meeting and assisting the clients.
Coordinate with Marketing team to curate engaging campaigns, stories, photography and videos for social media platforms
Hilton Hotels & Resorts:
Hilton Plaza (Inter-company transfer 2013 – 2018)
- Executive Assistant to the Cluster General Manager
- Communication, PR and Customer Service
Hilton Fayrouz Resort and Hilton Dreams Resort 2010 – 2013:-
Personal Assistant to Cluster General Manager
Brand Culture, PR and Communication Champion
Hilton Fayrouz Resort 2007 – 2010 :-
Personal Assistant to General Manager
PR and Brand Culture Champion
New York City, NY, USA GUESS? 2004-2007
PA to Branch General Manager
Communication Coordinator
Personal Assistant to Managing Director 2001- 2003
Sunrise Hotels and Resort – Thomas Cook Partners
Languages: Speaking and writing
Arabic
English
Italian
Address :
Alexandria – Fouad St. / Cairo - Zamalek
Education
- Bachelor of Commerce – Business Adminstration – English
Martial Statues
- Single
Hobbies: Travelling – Squash – Reading Historical Books – Meditation – Cooking – Gardening .
Skills :-
Excellent verbal and written communications skills
Problem-solving
Excellent planning and organizational skills with the ability to successfully adapt to changing priorities
Time Manaement and People Management skills
Adaptability
Communication
Responsibility
Flexibility to respond to off-hours business needs
Decision making
Leadership skills
Creativity
Discretion and confidentiality
Accuracy
Critical thinking
Prioritize and share multiple workloads between different levels of management
Customer service and Social Media
Strong knowledge of HR administration, processes and policies
Budgeting and cost management
Independent positive personality
Proficiency in Microsoft Office and other office productivity tools, with aptitude to learn new software and systems
Flexible team player willing to do what it takes to get the job done; adaptable and enjoys a challenge
Pleasant manner and ability to work harmoniously with a multicultural environment
Achievements & Training:
HACCP Management Training – Cristal Middle East
Front Office Workshop - Hilton
Hilton Training & cross exposure customer service
IDI Training in Management Service Excellence & handling guest complaints.
IDI Training in Marketing.
Hilton University – Communication for Results
Hilton University – Hilton Honors 101
Hilton University - Advancing Service Expertise
Hilton University Business Grammar: Working with Words
Hilton University Code of Conduct Training
Hilton University - Journey Ambassador
Certificate in Human Resources
Certificate of Business Translation
Certification of Total Quality Management
Hilton University - Code of Conduct Training 2014
Hilton University - Corporate & Owned/Managed Hotels Records Management Training
Hilton University - Advertising costs, PR Pays Training / course
Hilton University - Best practice for safeguarding- Computing Environment
Hilton University - Public communications, public disclosure,regulation FD Policy
Hilton University - External Communication Policy
Hilton University – 4 of 4 – 2017 External Communications Policy
Hilton University - Information Security and Privacy Training 2014
Hilton University - Insider Trading Policy
Hilton University - Public Company Training
Hilton University – Conflicts of Interests and Business Courtesies
Hilton University – Travel Foundation Sustainable Hotels
Hilton University – Journey Ambassador Training - H113
Hilton Honors - Introduction & Program Overview—Honor Every Guest
Hilton University – 1 of 4 – Public Company Training
Hilton University – 2of 5 – 2016 Information Security Policy
Hilton University – 2 of 4 – Insider Trading Policy
Hilton University – 3 of 3 - Information Security and Privacy Training 2014
Hilton University – 2 of 2 - 2015 Anti-Corruption Policy
Hilton University – Introduction & Program Overview -The Ins and Outs
Hilton University – General Safety
Hilton University – Anti-Corruption Training
Hilton University – Travel with Purpose Water
Hilton University – E-Check-in Course – Non US Hotels: General
Hilton University – Code of Conduct - e-learning - F617
Taskforce Hilton Resident Zamalek
Taskforce Hilton Sharks Bay
Taskforce Hilton Dubai Creek &Taskforce Hilton Jumierah Resort Dubai
Global Week of Service “ GWS” ( medical campaign )
Global Week of Service “ GWS” ( Orphans campaign)
Guineas Record Red Sea ( Under water cleanup campaign )
Best practicing of Social Media & PR for EMEA 2015
World Health Organization - Health Emergencies Programme “ Operational Planning Guidelines and COVID -19 Platform “
Achievement for Digital Skills: Digital Marketing Certificate.
Achievement for Create a Professional Online Presence Certificate .
References :
Mrs. Gilain Guirgis
General Manager
Hilton Hotels and Resorts
Mr. Jorge Potrek
General Manager
Rotana Dar Al-Salam – Tanzania
Previous : Cluster General Manager
Hilton Alexandria Cornish & Hilton Hurghada Plaza
Mrs. Dina Salem
Cluster Manager Marketing & Communication
Hilton Hotels and Resorts
Mr. Yasser Abdul Hamid
Cluster Human Resources Manager
Present : Santido Hotels & Resorts
Previous: Hilton Hotels and Resorts
Mr. Islam Sakot
Assistant Human Resources Manager ( in-charge )
Environmental Protection & Conservation Association (NGO )
Contact this candidate