Assistant Cook Customer Service

Mohammad Fazil Ackbar

COMPUTER LABORATORY AUXILIARY

Mobile: +230-********

Email: ************@*****.***

PROFILE SUMMARY I am a result-oriented professional, technologically adept, offering experience with education technology programs, and advanced computer skills. Experience working in a computer laboratory or similar environment. Proven efficiency with an ability to quickly learn and navigate any computer software program, or student guiding system. Have proficiency in communication and hospitality. Ready to utilize my skills and passion to further the mission of an organisation. WORK EXPERIENCE 1. Computer Laboratory Auxiliary (February 2011 – Present) La Gaulette State Secondary School, Mauritius

• Assisting users with computer-related issues, such as troubleshooting hardware and software problems.

• Helping users with basic computer skills, such as using email and the internet.

• Maintaining and troubleshooting computer equipment, such as printers and scanners.

• Installing and configuring computer software and updates.

• Keeping the computer laboratory clean and organized.

• Monitoring and reporting any suspicious or unauthorized activities in the laboratory.

• Ensuring the security and confidentiality of user data.

• Keeping inventory of computer equipment and supplies.

• Scheduling and coordinating maintenance and repairs of computer equipment.

• Providing training and orientation to new users of the laboratory. 2. Computer Laboratory Auxiliary (November 1996 – February2011) Swami Sivananda State Secondary School, Bambous, Mauritius

• Installing, maintaining and constant upgrading of software’s and hardware’s for all computers.

• Keep all the computers virus free with the required software and hardware and needs to be purchased.

• Keep records of all the equipments in the lab.

• Maintaining LAN connection in the computer lab through server.

• Govern over the application of the rules and regulations for the students.

• Submitting monthly report of the computer lab to the principal of the school.

• Supervising the student’s behaviour in the computer lab and give assistance to teachers during practical lessons.

• Repairing hardware like printer, mouse, keyboard if possible, thus lowering down the expenses.

• Creating the presentation using Microsoft PowerPoint as and when required. 3. Assistant Cook (May 1994 to May 1996)

Sofitel Imperial Hotel, Mauritius

• Providing support to head chefs and work under their assistance.

• Performing a variety of cooking duties, including preparing food, testing new recipes, cleaning the kitchen, plating dishes, and maintaining supplies.

• Cook assistants thrive in high-pressure environments to serve best quality with hospitality.

• Maintaining workplace by ensuring the kitchen including all appliances and utensils are clean.

• Preparing ingredients prior to meal service, such as chopping vegetables, butchering meat, or cleaning seafood.

SCHOLASTIC EDUCATION

• Post Graduate Diploma in Pre & Primary Teacher Training (12 month), AP Teacher Training Institute,

Mauritius, 2018

• Information Technology Diploma in Word Processing & Spreadsheet, The Institute of Commercial Management,

England, 2011

• Cambridge Higher School Certificate,

Swami Sivananda State Secondary School,

Mauritius, 2006

• Cambridge School Certificate,

Swami Sivananda State Secondary School,

Mauritius, 2004

CERTIFICATION

• The International English Language Test System (IELTS) – General Training, with overall Brand score: 5.0, IDP Mauritius IELTS Centre, 2019.

• Level 3 120 Hour Certificate in TEFL Course, Grade B2 – good, UK Training Center, Intesol worldwide LTD, June 2014.

• Certificate in First Aid, St John Ambulance, Mauritius, 2018. Certified with Internet & Computing Core Certification (IC3) Program, Swami Sivananda State Secondary School, 2009.

SOFT SKILLS

• Critical thinking and Self-reliance nature.

• A ‘can do’ attitude and Self-motivated.

• Excellent troubleshooting and problem-solving skills.

• Good communication and customer service skills.

• Willingness to learn new technologies and skills.

• Ability to work in a fast-paced environment.

TECHNICAL SKILLS

• Strong knowledge of computer hardware and software.

• Knowledge of IT security best practices.

• Quality skills in operating different types of operating systems e.g. windows all versions etc.

• Sound knowledge of repairing basic hardwares like keyboard, mouse, printers etc

• Operate office equipment including fax machine, photocopier and talented in solving the network related issues.

AWARDS & HONORS

• RSA Awarded - Application of Office Profile Certificate, Certificate in Information Technology, and certificate in Computer Maintenance, Troubleshooting & Repairs, England, UK.

• Database and Programming-UK-ICM-Project/exam June 2012-Result-Credit).

• Awarded with Cook Assistant Experience at Sofitel Imperial Hotel, Mauritius. HOBBIES

• Reading.

• Cooking, Football, Swimming, Paintings, Drawings

• Participate voluntary in social welfare works.

LANGUAGE

• French (Fluent)

• English (Fluent)

• Creole (Native)

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