Banking, Fata Processing, Security Officer, Courier

Professional Summary

Customer centric, analytical, and reliable professional, offering strong management skills and expertise in maintaining productive work environments for both customers and personnel. Interested in pursuing a position with expansive organization to effectively utilize skills, knowledge, educational background, and training. Skilled in managing overall aspects of banking operations, combined with innate ability to motivate and foster teamwork, as well as in initiating procedures for continuous improvement in business operations and service. Adept at identifying customer needs, developing solutions, and in achieving results out of diverse challenges and conflicting service requirements. Core competencies include:

Outstanding Customer Service

Excellent Operations Management

Communication

Time Management

Workflow Improvement

Professional Experience

Southwestern College - Security Officer March 2021 - present

Menzies Aviation United Airlines – Ramp Agent May 2021 – June 2021

Marriott Hotel - Breakfast Manager July 2021 – Aug 2021

UPS (Seasonal work) - Unloader Aug 2021 – Sept 2021

Winfield Correctional Facility- 1806 Pinecrest Winfield KS 67156

Master Sergeant CSI- NCIC Certified July 2018 – Feb 2021

This is first-line supervisory corrections work. Incumbents in this class supervise lower level officers at a minimum security correctional facility. Work involves ensuring safety and security of staff, offenders, and the public. Duties are diversified and include working effectively and efficiently to accomplish tasks involving all aspects of offenders’ incarceration.

Winfield Correctional Facility- 1806 Pinecrest Winfield KS 67156

Corrections Officer- COII / Field Training Officer (FTO) April 2016 – July 2018

The Living Unit Officer in Charge is responsible for the effective supervision and management of

an assigned Living Unit with primary consideration being the security of the unit and

accountability and safety of inmates and staff. The Living Unit OIC is the lead officer and first

responder in the unit and is responsible for maintaining accurate counts, ensuring effective

inmate supervision, security posture, safety, sanitation and appropriate emergency response

within the assigned unit. The Living Unit OIC maintains a direct line of communication with

inmates and Living Unit Officers and provides professional guidance and assistance and

identifies and resolves issues and problems. The Living Unit OIC keeps the Living Unit

Supervisor and Unit Team staff apprised of significant issues regarding inmate behavior, staff

performance, security posture and atmosphere, maintenance needs and any other information

related to maintaining a safe and secure environment.

Corrections Officer- COI Aug 2014- Apr 2016

Supervises and maintains discipline and control of inmates at all times. Performs searches of inmates, persons, and physical areas in order to prevent and control contraband. Observes and monitors inmates, activities, and interactions while enforcing policies, rules and regulations. Follows established security procedures in controlling visitor, staff, inmate and vehicular traffic to prevent the admittance or exit of unauthorized persons and the introduction of contraband; and takes and reports periodic counts of inmates. Responds to emergency situations in accordance with appropriate contingency plans. Subject to regular rotation of post and/or shift assignment within the facility. Qualify weapons training under KDOC guidelines during initial training.

KANSAS STAR CASINO-Mulvane, KS (2013-2014)

Surveillance Agent Nov 2013-July 2014

Cage Supervisor Feb 2013-Oct 2013

Safeguard Assets.

Prepare Currency Transaction Reports and Logs

Verify Main Bank Accountability at the end of each shift

Direct Supervision of all Cage and Main Bank Cashiers

Reconciles Tickets Kiosk Machines

Fills Tickets Kiosk Machines

Position holds a Level II License with the Kansas Racing and Gaming Commission

Access Count Room to verify Soft Count

Lead Cage Cashier Dec 2012-Feb 2013

Safeguard Assets

Prepare Currency Transaction Reports and Logs

Direct Supervisor to all Cage Cashiers

Redeemed Jackpots

Stand in for the Chip Bank

Verify Cashiers Accountability at the end of each shift

METCALF BANK —Overland Park, KS (1988-2009)

Assistant Vice President of Business Development

2005-2009

Assume full role and responsibility in conducting cold calls to non-bank businesses.

Successfully acquired Business Account- Includes overnight investment account to basic business checking accounts.

Demonstrated high level of customer service excellence to the Top Business Accounts with the Bank

Spearheaded the creation and completion of Sales Reports

Marketed Payroll Software; applied dynamic leadership skills in providing effectual training to customers regarding the product and service company offers.

Led and facilitated Remote Deposit Capture (RDC) Sales and training.

Effectively marketed Merchant Service Products/Credit and Debit Card Machines

Served and functioned as Bank Officer and Personal Banker to Business Customers

Branch Manager, Credit

2002-2005

Assumed full responsibility in managing the entire bank branch with two tenants; prepared and submitted monthly branch reports; opened accounts; and served on the marketing committee.

Assist Branch Manager

1996-2002

Oversaw the hiring, evaluation, and scheduling of a staff of six, including the head teller and customer service representative

Monitored and ensured accuracy in teller cash reports; generated new ATM accounts and ATM cards

Ensured efficiency of personnel by providing training to new hires

Developed operational plans and procedures to maintain the integrity in service

Head Teller Supervisor

1995–1996

Oversaw and motivated a staff of five to six lobby and insider tellers

Coordinated with security carriers to receive and process large sums of currency

Streamlined daily reporting procedures for outstanding and incoming collections from third-party lenders by setting up a computerized format

Guaranteed compliance with established rules and regulations to maintain coordination in daily banking transactions and workflow

Data Processing Manager

1992–1995

Led the successful conversion of an in-house system to the use of NCR systems and a Lundy 1/4-inch tape drive back up

Participated in in-house training and ongoing support to ensure the successful implementation

Directed a staff of two in proof operations and in preparing general ledger entries

Customer Service Specialist

1990–1992

Managed and cultivated relationships with customers

Promptly attended to incoming telephone inquiries

Ensured that customer-related issues were resolved in timely and efficient manner

Reconciled bank cashier checks and money orders

Assumed a broad range of duties and broadened knowledge in banking operations

Bank Teller

1988-1990

Received checks and cash for deposit, verified amounts, and checked accuracy of deposit slips

Examined checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents

Enter customers' transactions into the computer to record transactions and issue computer-generated receipts

Processed mortgage, loan, or public utility bill payments, verifying payment dates and amounts due

Resolved problems or discrepancies concerning customers' accounts

Education

Winfield High School Grad 1987

Certificate of Achievements 2008

Certifications from :THE EDCOMM GROUP www.edcomm.com

Bankers Academy www.bankersacaemy.com

NCIC Certified

Medical Assistant Diploma, Concorde Career Institute—Kansas City, MO (2001)

Coursework in Psychology, English Comp 1, Algebra, and Computers (Aug 2010–Jan 2011)

Keiser University—Ft Lauderdale, FL

Basic Banking (Basic Course Studies) (1994)

Johnson County Community College—Overland Park, KS

Cowley College – Arkansas City Kansas

Criminal Justice Associates.

Technical Skills

Computer Software and Microsoft Office Suite: Word 2010, Excel 2010, PowerPoint, Access, Outlook

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