EARNEST. G

e-mail- adxare@r.postjobfree.com, Mob No: +919*********

# *, ****** ***** ******, *********, Chennai-600077 Objective:

I have 1.5 years’ experience in Amazon International Chat, Email and 4 years’ experience in CH.ROBINSON SHIPPING Logistics with an excellent academic background and seeking a challenging position in your esteemed organization where my technical and co- ordination skills can be effectively utilized to improve operations and contribute to the company’s growth.

Working Experience:

Company: Teleperformance

Duration: Feb 2019 – 21 Mar 2023

Role : Senior Consultant in Logistics

Client : CH Robinson (Shipping)

Job Summary:

Manage all Import documentation activities as per defined SLAS.

Processed and assign documentations to the

correct assigned customer freights.

Perform entries and issue freight arrival notices to customers and brokers.

Issued electronic payments to vessel carriers and other freight forwarders.

Directing Arrival notice to client prior the cargo has been reached to the destination.

Working on other Carrier Notification, LFD,

pickup numbers, Rail status & Customs Status.

Additional key responsibilities:

Ensure that day-to-day tasks are completed on the agreed deadlines and quality per the SLA

Responsible for the administrative and management activities Company: Sutherland Global Service

Duration: Aug 2017 – Jan 2019

Role : Customer service Executive

Client : Amazon US and Amazon North America

Job Summary:

Handling the customer queries regarding their orders, delivery details and complaints.

Customer enquires about his products and upcoming offers along with supporting documents and order id’s via Chat and Email.

We’ll analyze client’s queries and schedule follow ups on regular basics.

Provide solutions to customers by following our policy and resolve follow ups in high priority.

Handle multiple chats at the same time and provide solution by raising Tickets to concern team to resolve escalated queries.

Personal Skills:

Ability to work hard

Ready to learn quicker and produce results

Ability to build motivation

Creative & self-confident

Positive approach thinking

Educational Qualification:

COURSE NAME OF THE INSTITUTION

YEAR OF

PASSING

% OF MARKS

BCA Pachaiyappa’s College For Men, Chennai 2017 60% XII ST. Mary’s Matriculation Higher Secondary

School, Ambattur, Chennai.

2013 60%

X

ST. Mary’s Matriculation School, Ambattur,

Chennai.

2011 60.6%

Personal Details:

Father’s Name : Gaspar M.A

Mother’s Name : Shylaja G

Date of birth : 18 May 1996

Sex : Male

Marital Status : Single

Nationality : Indian

Hobbies : Listening Music, Cricket

Languages Known. : English, Tamil.

DECLARATION:

The above mentioned information is true and correct to the best of my knowledge and belief. If I am selected and given a chance to serve in your esteemed organization I shall prove my best and ability to the entire satisfaction of my superiors. Place: Chennai yours faithfully

Date: EARNEST G

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