RAJ

PANGLI

Excels in high-pressure

situations as demonstrated

in previous workplaces and

advanced complete of

degree. Fast paced learning

and willing to learn new

techniques in order to

improve efficiency and

effectivity of each task.

CONTACT

647-***-****

adxaqh@r.postjobfree.com

Brampton, Ontario

WORK EXPERIENCE

Royal Bank of Canada

Careers Sales Enforcement Assistance Mississauga, ON (April 2022 – April 2023)

• Distributed work to appropriate departments on a daily and hourly basis

• Managed client relations; from first point of contact, collecting documents, updating on status of application and handling complaints

• Thoroughly reviewed client documents to ensure alignment with bank policy

• Introduced multiple digital sales streams, with an increase in sales by 13%

• Attended many internal and external networking events to increase client traffic and collaboration partners

• Utilized numerous internal systems for appraisal services, adjudication, closing office and escalation services

• Regularly followed up and provided updates for clients, realtors, lawyers and any additional parties involved

Royal Bank of Canada

Client Advisor Mississauga, ON (July 2021 – April 2022)

• Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with

• clients Identify throughout needs and the provide branch tailored financial advice and solutions to clients, when

• possible, Contribute at to the team point sales of first results contact by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally

• • • fulfil Understand Educate Manage client risks & assist solutions & by resolve adhering clients client with to concerns, compliance using RBC where digital routines, possible, capabilities processes, at first and point controls of contact to protect client and shareholder interests while completing transactions Pajar

Sales Associate-Retail. Halton Hills, ON (September 2019 – March 2021)

• • Sold Drove various substantial products sales by with explaining more than features $19,000 and in educating weekly revenue customers through suggestive selling and by promoting add-on purchases.

• Demonstrated products to customers, discussed features and redirected objections to capture sales.

• Stayed up to date on store promotions, payment policies and security practices.

• Recommended merchandise to customers based on needs and preferences.

• Inspected items for damage and reported issues to supervisor to return unsalable

• Assisted customers with account updates, service additions and promotional offers.

• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Longview Ravine Estates

Receptionist/PA Mississauga, ON (July 2019 – August 2019)

• Oversaw office inventory by restocking supplies and submitting purchase orders for new products

• Met incoming customers with professional approach and provided friendly, knowledgeable assistance

• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff

• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties

EDUCATION

EXPERTIS

University of Waterloo

Political Science and Legal

Studies 2019 - 2021

Notre Dame Catholic

Secondary School

Ontario Secondary School

Diploma 2015 - 2019

• Organization

• Critical Thinking

• Microsoft Word

• Microsoft Excel

• Active Listening

• Public Speaking

• Problem Solving

• Detail Oriented

• Team Player

WORK EXPERIENCE Company Name, City, Country

Job Title Here / 2005 - 2008

Use this paragraph to give a short description of the position, company, or achievements. You can also delete this and go directly into the bullet points.

• Led and mentored a customer service team of over 20 employees

• Created customer experience processes, improving average wait times by 11%

• Implemented customer service techniques, improving retention rates by 30% annually

• Reduced annual expenses 13% by leading cost reduction, quality improvements and infrastructure enhancements to customer service processes

Company Name, City, Country

Job Title Here / 2003 2005

Use this paragraph to give a short description of the position, company, or achievements. You can also delete this and go directly into the bullet points.

• Spearheaded new document management system which improved search efficiency and saved staff an average of 1.5 hours daily

• Negotiated new contact with office supplier, resulting in an annual savings of $10,000

• Improved team efficiency by implementing new management software that reduces administrative tasks by 17%

• Created 5-year business plan to improve office operations leading to over

$50K in operational savings annually

SKILLS

Professional

Attention to Detail

Organization

Critical Thinking

Public Speaking

Problem Solving

Detail Oriented

Technical

Adobe Photoshop

Adobe Illustrator

Adobe InDesign

Microsoft Word

Microsoft Excel

SEO Marketing

Social Media

EXTRA

Company / Location

Small Description / Highlights

Title of Achievement

Company / Location

Small Description / Highlights

Title of Achievement

Company / Location

Small Description / Highlights

CERTIFICATIONS

Award Name

San Francisco, California

August, 2014

Award Name

Location or brief description.

Date of obtainment.

Title of Achievement

Company / Location

Small Description / Highlights

Bachelor of Arts

Location

Company/brief description.

Date of obtainment

Budgeting Courses

Location

Company/brief description.

Date of obtainment

Title of Achievement PROFESSIONAL DEVELOPMENT

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