Sales Associate Customer Service
Resume:
RAJ
PANGLI
Excels in high-pressure
situations as demonstrated
in previous workplaces and
advanced complete of
degree. Fast paced learning
and willing to learn new
techniques in order to
improve efficiency and
effectivity of each task.
CONTACT
*********@******.***
Brampton, Ontario
WORK EXPERIENCE
Royal Bank of Canada
Careers Sales Enforcement Assistance Mississauga, ON (April 2022 – April 2023)
• Distributed work to appropriate departments on a daily and hourly basis
• Managed client relations; from first point of contact, collecting documents, updating on status of application and handling complaints
• Thoroughly reviewed client documents to ensure alignment with bank policy
• Introduced multiple digital sales streams, with an increase in sales by 13%
• Attended many internal and external networking events to increase client traffic and collaboration partners
• Utilized numerous internal systems for appraisal services, adjudication, closing office and escalation services
• Regularly followed up and provided updates for clients, realtors, lawyers and any additional parties involved
Royal Bank of Canada
Client Advisor Mississauga, ON (July 2021 – April 2022)
• Serve clients by delivering exceptional customer service through completing transactions, engaging in needs-based conversations, and communicating with
• clients Identify throughout needs and the provide branch tailored financial advice and solutions to clients, when
• possible, Contribute at to the team point sales of first results contact by listening and spotting opportunities to offer additional advice, introduce clients to the capability of RBC partners, or personally
• • • fulfil Understand Educate Manage client risks & assist solutions & by resolve adhering clients client with to concerns, compliance using RBC where digital routines, possible, capabilities processes, at first and point controls of contact to protect client and shareholder interests while completing transactions Pajar
Sales Associate-Retail. Halton Hills, ON (September 2019 – March 2021)
• • Sold Drove various substantial products sales by with explaining more than features $19,000 and in educating weekly revenue customers through suggestive selling and by promoting add-on purchases.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Stayed up to date on store promotions, payment policies and security practices.
• Recommended merchandise to customers based on needs and preferences.
• Inspected items for damage and reported issues to supervisor to return unsalable
• Assisted customers with account updates, service additions and promotional offers.
• Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
Longview Ravine Estates
Receptionist/PA Mississauga, ON (July 2019 – August 2019)
• Oversaw office inventory by restocking supplies and submitting purchase orders for new products
• Met incoming customers with professional approach and provided friendly, knowledgeable assistance
• Organized and updated daily/weekly schedules as well as monthly calendar obligations for various levels of management and staff
• Compiled and produced documents and reports and filed, copied or faxed required papers to appropriate parties
EDUCATION
EXPERTIS
University of Waterloo
Political Science and Legal
Studies 2019 - 2021
Notre Dame Catholic
Secondary School
Ontario Secondary School
Diploma 2015 - 2019
• Organization
• Critical Thinking
• Microsoft Word
• Microsoft Excel
• Active Listening
• Public Speaking
• Problem Solving
• Detail Oriented
• Team Player
WORK EXPERIENCE Company Name, City, Country
Job Title Here / 2005 - 2008
Use this paragraph to give a short description of the position, company, or achievements. You can also delete this and go directly into the bullet points.
• Led and mentored a customer service team of over 20 employees
• Created customer experience processes, improving average wait times by 11%
• Implemented customer service techniques, improving retention rates by 30% annually
• Reduced annual expenses 13% by leading cost reduction, quality improvements and infrastructure enhancements to customer service processes
Company Name, City, Country
Job Title Here / 2003 2005
Use this paragraph to give a short description of the position, company, or achievements. You can also delete this and go directly into the bullet points.
• Spearheaded new document management system which improved search efficiency and saved staff an average of 1.5 hours daily
• Negotiated new contact with office supplier, resulting in an annual savings of $10,000
• Improved team efficiency by implementing new management software that reduces administrative tasks by 17%
• Created 5-year business plan to improve office operations leading to over
$50K in operational savings annually
SKILLS
Professional
Attention to Detail
Organization
Critical Thinking
Public Speaking
Problem Solving
Detail Oriented
Technical
Adobe Photoshop
Adobe Illustrator
Adobe InDesign
Microsoft Word
Microsoft Excel
SEO Marketing
Social Media
EXTRA
Company / Location
Small Description / Highlights
Title of Achievement
Company / Location
Small Description / Highlights
Title of Achievement
Company / Location
Small Description / Highlights
CERTIFICATIONS
Award Name
San Francisco, California
August, 2014
Award Name
Location or brief description.
Date of obtainment.
Title of Achievement
Company / Location
Small Description / Highlights
Bachelor of Arts
Location
Company/brief description.
Date of obtainment
Budgeting Courses
Location
Company/brief description.
Date of obtainment
Title of Achievement PROFESSIONAL DEVELOPMENT
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