RHONDA WRIGHT

Apopka, FL ***** 407-***-**** adxaqg@r.postjobfree.com

OFFICE MANAGER ADMINISTRATIVE ASSISTANT ADDITIONAL TARGET ROLES PROFILE SUMMARY

Passionate, highly-motivated professional with 15 years of office management, including accounts payable, accounts receivable, payroll, bookkeeping, and finance management. Skilled in streamlining operations and optimizing support services while increasing staff/agent retention. Adept at using accounting internal software to process financial transactions and ensure compliance with financial policies and procedures. Possesses excellent organization and time management skills, with the ability to efficiently coordinate and update paperwork, as well as manage administrative duties. Accomplished in data analysis and vendor management, ensuring financial integrity and accuracy through meticulous attention to detail. CORE COMPETENCIES

Office Administration Administrative Assistance Accounts Payable Accounts Receivable Invoicing Bookkeeping Human Resource Accounting Office Operations Office Support Data Entry Clerical Skills Supply Management Inventory Management Training Events Planning and Organization Quality Assurance Issue Resolution Compliance Financial Analysis and Reporting Accounts Reconciliation Insurance Certification Math Skills Payroll Processing Organizational Skills Time Management Customer Service Teamwork Communication Skills Attention to Detail Coaching Problem-Solving Analytical Skills

RELEVANT SKILLSq

CUSTOMER RELATIONS MANAGEMENT (CRM) – committed to continuously improving administrative skills and customer relations management, including learning Spanish to become bilingual, enhancing efforts to assist customers, making outbound sales calls and advertising, and utilizing skills to schedule appointments and manage customer interactions to increase company sales. CONTINUOUS IMPROVEMENT – Passionate and adaptable to continuously improving administrative duties, such as upskilling in the use of accounting software including QuickBooks, coordination in real estate title update, detail-oriented paperwork processing, and closing and reporting of financial data for management decisions. PROFESSIONAL EXPERIENCE

OFFICE MANAGER/TRANSITION COORDINATOR Combs Premier Realty Group, Winter Garden, FL Oct 2020 – May 2023

Streamline office operations, ensuring smooth day-to-day functioning while maintaining the standard and increasing

Optimize office support by efficiently maintaining supplies and managing billing by conducting a thorough analysis of office supply usage patterns and tracking inventory levels, resulting in cost savings in office maintenance and administration.

Successfully onboard new real estate agents through interviews, providing necessary materials and paperwork and issuing green sheets/PACs once files have been verified, enabling them to integrate quickly and increasing agent retention.

Boost team morale by recognizing special occasions and achievements, planning effective training events to keep agents stay up-to-date, and ensuring seamless brokerage-hosted events. SENIOR CUSTOMER RELATIONS SPECIALIST Trugreen, Orlando, FL May 2017 – Oct 2020

Accurately and promptly entered and updated customer data, including contact details, service plans, and billing information, to the database, consistently demonstrating exceptional attention to detail, and ensuring all records were up-to-date and readily accessible.

Organized and conducted comprehensive onboarding and training for new employees, including distributing and reviewing materials and providing one-on-one coaching, ensuring that they were well-equipped to perform their job duties with excellence and confidence.

Conducted quality assurance calls to ensure adherence to standards and provide feedback and training with necessary.

Identified and communicated trends and improvement opportunities that impact the customer experience, and utilize customer service training and scripts to effectively resolve customer concerns, resulting in increased sales and increased customer satisfaction.

ACCOUNTS PAYABLE STAFF Rikers Roadside Services, LLC, Orlando, FL Dec 2013 – May 2017

Managed accounts payable transactions daily, enforcing compliance with financial policies and procedures, and verifying and ensuring the accuracy of financial records with a keen eye for detail and commitment to financial integrity.

Coded and entered at least 200 invoices each day into the in-house accounting software, successfully reconciled vendor statements, and resolved payment complaints or discrepancies, maintaining positive vendor relationships through strong communication skills.

Achieved 100% accuracy in calculating discounts, interest, and commissions, summarizing accounts payable data, identifying potential areas for improvement through sharp analytical skills, and presenting reports for management review.

Tracked and managed information and insurance certifications for independent contractors through exceptional organizational and administrative skills, checking and ensuring their compliance with company standards. EDUCATION & PROFESSIONAL DEVELOPMENT

ASSOCIATE DEGREE IN BUSINESS MANAGEMENT Florida Metropolitan University, City, FL June 2002 TECHNICAL SKILLS

Microsoft Office Suite (Word, Excel, PowerPoint) Social Media (Facebook, Instagram, Twitter) Google Suite (Gmail, Drive, Docs, Sheets, Slides)

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