Sylvia Castellanos

Corpus Christi, TX *****

adxaq0@r.postjobfree.com

+1-361-***-****

Skills

● Records and Information

● Data Entry

● Data Analyst

● Configuration Management

● Theory Of Constraints

● Material Production Management

● Requirements Management Optimization (RIO)

● Executive Assistant

● Six-Sigma -LEAN -Yellow Belt - 2009

● Information Assurance

● Earned Value Data Analysis

● Proposal Development

● Quality Assurance (QA)

● Software Configuration

● Planning and Scheduling

● Assurance/Management

Authorized to work in the US for any employer

Authorized to work in the US for any employer

Work Experience

Receiving Supervisor

Burlington Stores - Corpus Christi, TX

September 2022 to Present

Supervise the back-of-house team making sure store remain stocked. Provide feedback to team member on a regular basis to ensure that best practice for receiving, ticketing, sorting, and moving merchandise are properly implemented.

• Coach a diverse team through every phase of the Receiving process.

• Actively train, supervise, and coach the Receiving Team in the receiving, processing, ticketing, sorting, moving and displaying of merchandise from the shipping/receiving platform through the stockroom to the sales floor.

• Maintain neat and orderly stock and receiving area and sales floor Audit, validate and report on inventory using purchase order and ticketing.

• Supervises all store functions and associates while in the role of Manager on Duty

• Maximizes sales results through training, developing and coaching of direct reports

• Promotes safety for both our customers and associates by adhering to company guidelines.

• Reinforces our company Asset Protection strategies to eliminate shortage.

• Participates in weekly workload planning/Scheduling meeting

• Drives Community Relations participation through company programs and partnerships

• Coordinate’s meal and break periods and monitors schedule adherence

• Performs other tasks as assigned by manager

Night Auditor/Front Desk Clerk

IHG Candlewood Suites Corpus Christi - Corpus Christi, TX June 2022 to January 2023

• Performed combination of following duties for guests of hotel: Greet, register, and assign rooms to guests.

• Answered inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.

• Kept records of room availability and guests' accounts, using computer.

• Addressed all guest concerns and delegate to staff as necessary.

• Complete the Night Audit checklist for computer procedures daily, and End of Day process reports.

• Registering guests making reservations, daily reports balancing transactions and conducting security walk

• Comply to all times, standards and regulations to encourage safe and efficient hotel operations

• Friendly and warm at all times

• Maintain cashiering responsibilities.

• Front desk operation during the overnight shift (Typically 11pm-7am) Follow up to ensure periodic checks of building and guest corridors to ensure all areas are locked and secured (property specific)Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00.

Warehouse Specialist

Logistics Systems Incorporated - Washington, DC

September 2021 to September 2022

DLA Distribution Corpus Christi

Corpus Christ Army Depot (CCAD)

Corpus Christi, TX.

• Utilize the Automated Storage Retrieval System (ASRS) to perform the stow, pick and issue process

• Work involves verifying materials against receiving documents

• Researching and correcting discrepancies; Routing material to the prescribed storage locations; storing, stacking

• Palletizing material in accordance with (IAW) prescribed storage methods

• Selecting material from the ASRS trays and pallets issuing to the designated work center Manifesting material in the DSS as required Physically delivering and picking up material at the work centers.

• Unload and load carrier shipments and inspect for damages all property delivered to the warehouse.

• Verify quantities and check the shipments for visual damage, before accepting the shipment.

• Distribute property as mandated by the contract, stage and package property using the appropriate packaging standards when required.

• Load property onto scheduled carrier’s vehicle(s).

• Fill out the designated sections of the electronic forms within 2 hours after all loading activities are completed, with a minimum accuracy rate of 98%.

• Remove from the warehouse and dispose of all dunnage/ packaging materials no less frequently than weekly.

• Store property consistent with industry best practices, appropriate Federal/State Regulations, and/or Original Equipment Manufacturer’s (OEM) standards (where applicable).

• Participate in annual audits in accordance with ISO 9001:2015, with a 98% accuracy rate. Remove property from shelves/racks/bins and arrange it to allow for barcode scanning by Government personnel.

• Return property to its original location after scanning.

• Perform disposal activities upon receipt of Department of Defense (DoD) DD-1348-1a stage, segregate, unpack

• Remove all markings identifying the owner, and all hazardous markings.

• Retain copies of the turn-in forms for pending disposal actions.

• Provide assistance to the company (typically the equipment manufacturer) designated by CCAD to disassemble, remove and dispose of hazardous materials within Government Property.

• Document the contents of each vehicle (e.g. item, serial number, if applicable, quantity, etc.) when loading dispositioned property.

Use LMP, DSS, the ASRS/HK Data Base (HKDB), ESPS, ETIDS, and FEDLOG in the performance of the work assigned.

Night Auditor

Wyndham Wyngate Corpus Christi - Corpus Christi, TX June 2022 to August 2022

• Complete the Night Audit checklist for computer procedures daily, and End of Day process reports.

• Registering guests making reservations, daily reports balancing transactions and conducting security walk

• Comply to all times, standards and regulations to encourage safe and efficient hotel operations

• Friendly and warm at all times

• Maintain cashiering responsibilities.

• Front desk operation during the overnight shift (Typically 11pm-7am) Follow up to ensure periodic checks of building and guest corridors to ensure all areas are locked and secured (property specific)Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00.

• Maintain radio contact with other associates during entire shift ( Security).

• Train any new Night Auditors as requested by management

• Deliver or assign delivery of Express Check-Out's.

• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)

• Handle items for Lost and Found.

• Resetting Food and Beverage and preparation of daily revenue summary. Assist guests with food orders and serve food and beverage items to guests.

• Other duties as requested by the Guest Services Manager or any other member of management

• Setup for food staff; preparation on all area of breakfast station. Front Desk Agent/Night Auditor

Aloft Corpus Christi - Corpus Christi, TX

June 2021 to September 2021

Complete the Night Audit checklist for computer procedures daily, and End of Day process reports.

• Registering guests making reservations, daily reports balancing transactions and conducting security walk

• Comply to all times, standards and regulations to encourage safe and efficient hotel operations

• Friendly and warm at all times

• Maintain cashiering responsibilities.

• Front desk operation during the overnight shift (Typically 11pm-7am) Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00.

• Maintain radio contact with other associates during entire shift ( Security).

• Train any new Night Auditors as requested by management

• Deliver or assign delivery of Express Check-Out's. Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific) Handle items for Lost and Found.

• Resetting Food and Beverage and preparation of daily revenue summary. Assist guests with food orders and serve food and beverage items to guests.

• Other duties as requested by the Guest Services Manager or any other member of management Operations Manager

Dollar Tree - Corpus Christi, TX

September 2019 to September 2021

• Assist with all store functions and day-to-day store activities as directed by the Store Manager • Able to perform all opening and closing procedures in the absence of the Store Manager • Assist the Store Manager in protecting and securing all company assets, including store cash • Adhere to all policies and procedures including safety guidelines • Maintain a professional and friendly environment with customers, subordinates and supervisors • Maintain all areas of the store, including the stockroom and sales floor, to company standards to include recovery • When the Store Manager is not on the premises, direct supervisory responsibility for all hourly Associates • Process all SSC Corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information • requests and any additional communications related to store activities as delegated by the Store Manager • Assist the Store Manager on the receipt and return of DSD merchandise. Follow the VIP and DSD Policies and Procedures

• Assist the Store Manager in ensuring proper staffing coverage on a daily basis • Assist the Store Manager in ensuring that the sales floor is sales effective on a daily basis • Assist in the management of cashiering activities to ensure all company cash handling practices & guidelines are followed at all times by all Associates • Promotional effectiveness of store-front fixtures and displays • Assist in the management of sales effectiveness of seasonal areas in the store • Coordinate appropriate signage utilized in the store • Assist with the receipt and return of DSD merchandise • Process damaged merchandise on a daily basis • Assist Store Manager with creation of weekly schedules • Assist in the management of store supplies and expense control • Assist with merchandising and maintaining the checkout area to maximize impulse sales • Ensure coolers and store-front program racks/displays are refilled daily (balloon program, sunglasses, batteries, etc.) • Assist with the management of the Military Operation Drive Item program (Christmas/back to school) Night Auditor

La Quinta - Corpus Christi, TX

July 2019 to January 2021

• Perform nightly Audit task, that include generating daily reports, balancing revenue, authorizing guest's credit cards, and tracking sales data.

• Complete the Night Audit checklist for computer procedures daily, and End of Day process reports.

• Registering guests making reservations, daily reports balancing transactions and conducting security walk

• Comply to all times, standards and regulations to encourage safe and efficient hotel operations

• Friendly and warm at all times

• Maintain cashiering responsibilities.

• Front desk operation during the overnight shift (Typically 11pm-7am) Follow up to ensure periodic checks of building and guest corridors to ensure all areas are locked and secured (property specific)Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00.

• Maintain radio contact with other associates during entire shift ( Security).

• Train any new Night Auditors as requested by management

• Deliver or assign delivery of Express Check-Out's.

• Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)

• Handle items for Lost and Found.

• Resetting Food and Beverage and preparation of daily revenue summary. Assist guests with food orders and serve food and beverage items to guests.

• Other duties as requested by the Guest Services Manager or any other member of management

• Breakfast prepared on night shift, Setup for food staff; preparation on all area of breakfast station, which indicate prepare hot and cold meals. Full setup. Manager

Sufi Kabob Restaurant - Corpus Christi, TX

April 2018 to July 2019

Coordinate daily restaurant operations. Respond efficiently and accurately to restaurant customer complaints. Train new and current employees on proper customer service practice. Set work schedules. Comply with Health Dept policies and protocols that will maintain future restaurant operation. Ensure efficient restaurant operation, maintain high production, productivity, quality, and customer-service standards.

Coordinate alternate connection to the Corpus Christi Community by contacting Clear Station, KEDT Food/ Wine representatives to participate on local events. Introduction of the restaurant. Recognition of the New Restaurant in Corpus Christi.

Warehouse Associate

Gulf Compress (Unique Staffing) - Corpus Christi, TX July 2017 to April 2018

12 days shift. Agriculture storage and distribution facility. 26 warehouses with a combined floor space of 1,500,000 sq. ft. Cotton Bales received on delivery and scanned into location. Cotton Bales are prepared after the location, setup in differ warehouse proofing begins, scanned for documentation of delivery/ pickup by 18 wheelers. Work closely with data processing department. Station Agent

American Airlines - ENVOY - Corpus Christi, TX

April 2017 to July 2017

On Training process to be responsible for all flight passengers with additional check-in requirements, seat assignments and changes to itineraries, meet passengers requirements in all types of weather, and assist with passenger gate checked baggage.

Ground operations such as checking loads, unloads baggage and Freight material. Aircraft process handling, placing safety equipment such as cones, cholks, and air cargo operations for the airline at the airport.

Executive Assistant

CITY OF CORPUS CHRISTI - Corpus Christi, TX

December 2016 to January 2017

City organization, ordinance, rule, policies, procedure and operating practice related to areas of responsibility.

Function of public agency, including the role of an elected Council and appointed committees and boards. Mayor Interact with other elected and appointed official. 1. Organize, set priorities, take initiative and exercise sound independent judgment within areas of responsibility.

2. Represent the Mayor effectively in schedule meetings and interaction in person and by telephone. 3. Interpret, apply, explain and reach sound independent decisions in accordance with regulations, policies and procedures and Mayor's preferences.

4. Organize, research and maintain complete and extensive office files. 5. Operate a computer, word processing and other standard office equipment. 6. Compose correspondence, prepare documents and make arrangements from brief instructions. 7. Communicate clearly, effectively and persuasively, both orally and in writing. 8. Prepare clear, accurate and concise records and reports. 9. Maintain strict confidentiality of privileged information. Credit Collection Associate

Empereon Constar Marketing - Alvin, TX

June 2016 to December 2016

Aid customers by resolving concerns, answering questions, billing inquires and upgrades Obtain customer information; name, address, payment method, and enter into various CRM systems Deliver friendly service and support to customers primarily over inbound calls. Represent clients in a positive, professional, and ethical manner while working to exceed customer and company expectations.

IHD Tech Support, Customer Service.

Identify customer needs in conversation to match needs with available products and diplomatically handle interactions with potential customers for additional services; Interact with customers to provide, process, and prioritize information in response to inquiries, concerns, and requests about products and services;

Achieve established upselling goals;

Obtain customer’s information and maintain appropriate security measures for information; Diagnose and resolve technical hardware and software issues involving general internet connectivity troubleshooting, application based email support, as well as wireless and antivirus/firewall configurations in a timely manner;

Research required information using available resources; Follow provided processes and procedures;

Identify and escalate priority issues per client specifications; Accurately process and record call transactions using the designated tracking software; Stay current with system information, changes and updates; Manage time effectively in order to obtain performance criteria objectives. Entry Level-Buyer/Supply Chain

Accenture-Experis Manpower - San Antonio, TX

March 2016 to May 2016

Entry Level-Buyer/Supply Chain duties, Accomplishments and Related Skills: Data entry by assigning numerical codes to entry items and verify accuracy. Include sorting, copying, preparing complex Excel workbooks of data. Provide the office support to ensure that business objectives are met. Excel expert, and Analyze the data. Complete material procurement analysis and work closely with material planners for on demand supply matters. Procurement assignments, lace Parts, Material Orders through MRP system and issue purchase orders in time for the material build plan. Hands-on working with an enterprise MRP system (i.e. Oracle, SAP) and knowledge of Supply Chain/Manufacturing Process.

Skills with understanding of the Supply variables such as BOM, LT cycle time, component LT, transit time, release order to delivery date, etc. Track record of negotiating with/influencing suppliers and demonstrated communication with both internal and external contacts. Work in a dynamic, team-oriented, fast-paced environment with a solid understanding of international Logistics Supply Chain.

Supervisor: Greg Jarmol (414-***-****)

Okay to contact this Supervisor: Yes

Store Support

Natural Grocers - Corpus Christi, TX

February 2016 to February 2016

New company, help store setup with a planogram, or diagram, of the new shelf or display. Reset quite large and complex, and completing them successfully to complete the work on schedule and according to plan. Grand Opening.

Seasonal Support Staff

Macy's Palmera Mall - Corpus Christi, TX

October 2015 to January 2016

Support Team are the individual in charge of the truckload/ unload the truck, separate to individual Departments. Also move items and place on the floor, recovery and straitening each dept assigned. Customer Service. Merchandising support reset-rearrangement of a store's product. Third-party merchandiser stock or restock product according to a new plan. Tearing down and rebuilding whole sections of the store; as the merchandiser able to follow a planogram, or diagram, of the new shelf or display. Reset quite large and complex, and completing them successfully to complete the work on schedule and according to plan. Customer Service and Production Merchandizer. Data Analyst-Process Improvement Support (Administrative OA) L-3 Communication - Corpus Christi Naval Air station, TX July 2012 to July 2014

308 Crecy Street

Corpus Christi, Texas 78419

Corpus Christi Army Depot-CCAD/NAS

Supervisor: Amber Gaston 361-***-****)

The Schedule Induction of Material of the Overhaul of the Aircraft Assist with LMP/SAP functions such as reports projecting the Schedule of Production. Keeping close attention to all Procurement Review attend weekly/Monthly Directorate Production Home Team meeting. Work closely with IT Team to maintain documents to verify all required labor charges, type hours, and codes are correct and comply.Data Entry daily document information. Lean6Sigma concepts, theories, principles, and practices. Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Communication skills included writing and one on one with customers. Implement functions to improve a variety of processes and procedure to bring Cost Reduction. Ability to communicate with customers effectively both orally and in writing in working out solutions to problems or questions relating to the work. Assist with incoming/outgoing calls and correspondences:

*Copy, file, fax, scan when necessary

*Greet and direct visitors

*Ability to multi-task efficiently.

*Schedule and track appointments, meetings, and trainings.

*Knowledge of the various functional staff and support office functions and services provided in coordinating, initiating, and responding to actions required; functions of office automation software to include electronic mail, word processing, graphics, spreadsheets, MS Office Programs (Word, Excel, PowerPoint, Outlook, Internet Explorer, etc.).

*Knowledge of pertinent laws, regulations, policies, and precedents, which affect the use of program. ISO/OSHA regulations and standards.

Associate Analyst -Configuration Management/Components Production Scheduling Project (Kronos)

ROBBINS-GIOIA, LLC - Corpus Christi Naval Air station, TX September 2007 to May 2012

308 Crecy Street

Corpus Christi Army Depot-CCAD/NAS

Sal Reza 703-***-****)

Process SAAR (SYSTEM AUTHORIZATION ACCESS REQUEST) which is required to process all Procurement production of Aircraft Material Team-Leader of the Configuration Management,

ability/knowledge on collecting data for the Configuration Baseline Tracking Spreadsheet that is specified by SOW (Statement of Work). UH60A-A and Uh60 A-L Recap/Rebuilt Blackhawk Aircraft on process in the Assembly Line. and Flight Test. Review all data requirements closely, monitoring for proper serial numbers, Nomenclature, part numbers, time entries, inspection stamps, standard of work, updated changes, completeness of all aspects of UH60 Black Hawk Aircraft. (1) Provide material data information of each aircraft and advice on related issues and concerns. Approval action ifor the Requests for Deviations and Waivers from standard work. Ability to prepare data for analysis, organize and/or present for the support for our customer, (CCAD) Corpus Christi Army Depot. The process of configuration record keeping indicates every Paper trail: (Travelers, 557, 2410 Tags, Vendors Tags, all approved changes) Meaning all installed and removed material that follows the policy of Statement of Work (2) Complete information on every approved change and initiating corresponding changes in all related system (FEDLOG, ULLS-A (from Blake), 557 forms, PSA Bins, Flight Test Spreadsheet. (3) After furnishing all sufficient information is updated on Configuration Spreadsheet reviewed by Supervisor and sent to PM

(PROJECT MANAGEMENT). Started on the Team NICP Program with CH47 Team ability to compile a variety information related to the overhaul, work specification, and maintenance of the Ramp and Tailboom. All documentation is used to identify production of work, ability to build Work Station Requirement. Information is to support the task requirement to accomplish structural overhaul and/or modification program for NICP Ramp and Tailboom. NICP Program Ramp and Tailboom BOM (Bill of Material) Project status report is updated daily/weekly/monthly. Attended the MRL Research information collecting data for Aircraft Material requirements. Ability to prepare data for analysis, organize and/or present for the support for our customer, Corpus Christi Army depot. Directorate of Components Production. Assist with LMP/SAP functions such as reporting and scheduling. Knowledge of all operating program, support organization and function. Ability to utilize this to provide technical advice and assistance in support of the processing requirement to accomplish overhaul, repair, and/or modification program. Prepare data for analysis, organize, specified by SOW (Statement of Work) and/or present for the support our customer

(CCAD) Corpus Christi Army Depot. All Documentation is used to identify production of work, ability to build Work Station Requirement. Information is to support the task requirement to accomplish structural overhaul and/or modification program

System unit (FEDLOG, Army Tech Manual and Local Manufacturing) to collect data for Aircraft Material requirements. Configuration record-keeping indicate installed and removed material that follows the policy of Statement of Work ability to use additional systems for changes. Ability to communicate with customers effectively both orally and in writing in working out solutions to problems or questions relating to the work. Ability to lift up to 50 pounds for moving PC equipment. Ability to multi-task efficiently. Assist with incoming /outgoing calls and correspondences

Review outgoing materials and correspondence for internal consistency and conformance with program procedures using a problem-tracking tool. Schedule and track appointments, meetings, and training. Exhibit a good working knowledge of the various functional staff and support office functions and services provided in coordinating, initiating, and responding to actions required System Administrator and worked closely with IT Team developer. (AMC) Army Command Center Help Desk. Reset Passwords. System Administrative Support included maintaining files, processing forms. Assistance in all aspects of call-in for the ESPS Atlas Access and troubling shooting problem. Day by day. MS office tools including CAT II, PDMSS, DEXS II, FEDLOG, ROCC, Excel, Access, PowerPoint, and Microsoft Office Suite.

ISO/OSHA regulations and standards.

Administrative Office Assistant/Production Coordinator BOEING DISTRIBUTION CENTER/PDS TECHNICAL - Corpus Christi Naval Air station, TX February 2006 to August 2007

308 Crecy Street

Corpus Christi, Texas 78419

February 2006 – August 2007 (1 year 7 months)

Corpus Christi Army Depot-CCAD/NAS

Supervisor: John-361-***-****

Ability to maintain control, availability all data stored in multiple forms, and electronic media. Kept document, issues, distribution, and receiving data; maintained and processed records in electronic files. Data Entry accountability records; and made final disposition of data. Army Maintenance Management System-Aviation (TAMMS-A) and (SNNR) Report monthly/quarterly report of material distributed with DD250, 2410 to our customer AMCOM. Communicate with company (AMCOM and CCAD) personnel to determine and meet their data needs, and worked with others to develop and implement systems and procedures to improve the efficiency of the operation. Knowledge of unit systems (AMAPS/G, FED- LOG, ASRS, GOLD, CRRO). Ability to support basic operations by performing various duties requiring knowledge of organization systems and procedure. Coordinate with customers, management, and other organization groups (Corpus Christi Army Depot). Knowledge to perform various tasks contributing to office organization and efficiency. Prepare and distribute reports, P-Card Expense Monthly Report; Warehouse Expenses, maintain inventory of office supplies and directed telephone calls and electronic mails; and greet visitors and directed them to their destinations. Ability to perform task including materials handling, receiving, inspecting, inventory control, expediting, line loading, and material tracking, auditing, and troubleshooting. Skills on preparing shipment, receiving material, storing material. I maintain IT Level III access to CCAD’s IT network. Dual citizenship is not authorized to access the network domain. Able to pass background check and acquire / maintain a NACI. Able to lift up to 35 lbs. unassisted. Familiarity with CCAD operations. I have US Security Clearance. Office Admininstrative /IT Tech Support/Data Entry Robbins-Gioia (CONTRACTORS)/ADECCO - Corpus Christi Naval Air station, TX February 2003 to February 2006

308 Crecy Street

Corpus Christi, Texas 78419

February 2003 – February 2006 (3 years 1 month)

Corpus Christi Army Depot-CCAD/NAS

In the performances of my duties, I have required a comprehensive knowledge of operation, regulation, principle, and peculiarities of the Corpus Christi Army Depot, Knowledge of all operating program, support organization and function. Ability to utilize this to provide technical advice and assistance in support of the processing requirement to accomplish overhaul, repair, and/or modification program for Aircraft both rotary and fixed-wing. Ability to keep abreast of the new regulatory/procedural change that affect/ impact the performance of my duties and assure internal procedure are adhered to. Ability to assign priority to work/suspense(s) assuring deadline frame are met. Knowledge to document and have provided guidance in accordance with established procedures regulation/guideline. Knowledge to support the process of T700, T701, T701C, T400, T401C Engine, Component and Airframe workbook data entries that include overhaul, develop technical data package, review work specification, and maintenance of aircraft and knowledge to analyze, evaluate, develop, improve and coordinate the production process. I was maintaining a system called ETAS. It was developed to automate the generation of part process documents (travelers) and perform calculations for time tracked parts on inventory sheets called 395s which in turn automatically populated appropriate information on travelers. My job entailed working together with Supervisors, Process Department personnel, Quality Control, and system Administrator and developer. Knowledge to maintain automated system by revising travelers using templates from the ETAS system and incorporating information from an established Updated Page-maker traveler. Ability on documenting and updating the new Document I would take it to the appropriate Prime shop (542A0, 542B0, 542C0, 542D0, 542E0, 543B0 or 543E0) and have the supervisor or authorized personnel

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