Customer Service

ZINA HOGE

Denton, TX ***** 214-***-**** ******@*****.***

Objection

To obtain a challenging position as an apartment manager, which requires me to deal with tenants and promote the apartment in order to enhance tenant satisfaction, community popularity and values of building management.

Summary

Successful, Property Manager with over 12 years of property management experience. Managed a duel property, achieving record NOI for four years straight by developing and applying goals set forth.

Expert and the ability to train clients and educate tenants while clarifying complex issues. Proven ability to save cost and grow revenue through analytical thinking and financial management. As a leader in Property Management I created a professional but positive relationship within the organization while achievements were met and skills that included: Managed inspection projects constructively.

4 years of progressive leadership, combined with training and development. 4 years of increasing the bottom line by 20%.

Skills

My Skills:

knowledge of leasing and marketing

conditions+

Fair Housing

Multi-family property management

Communication

Friendly, positive attitude

People skills

Critical thinking

Active listening

Experience

Staffing Manager Oct 2020 to Current

Day & Nite Placement Dallas, TX

Managed full-cycle recruiting, including sourcing, interviewing, offering jobs and negotiating contracts.

Wrote job descriptions and posted to job boards.

Recruited and interviewed individuals for Multi Family Properties. Supported hiring manager by reviewing applications and resumes and identifying reputable job candidates.

Created marketing materials to attract new candidates. Facilitated new hire onboarding by scheduling training initiatives, resolving issues and processing paperwork.

Onboarded and trained more than 25 new employees per year. Property Manager Oct 2019 to Oct 2020

Myan Management Fort Worth, TX

Develop a working relationship with all residents. High Collection rate.

Marketed area for new tenants and helped with resident retention activities. Review lease contracts with new move ins.

Walk units at move out and complete a final account statement. Take on all responsibilities as manager in their absence. Property Manager Jan 2017 to Sep 2019

NPMA Management Arlington, TX

Handled resident complaints and expedited maintenance requests. Inspected properties regularly to identify deficiencies and schedule repairs. Collected monthly assessments, rental fees, deposits and payments. Updated tenant and unit information to keep current in housing database. Solicited and analyzed bids for repairs, renovation and general maintenance. Facilitated tenant paperwork processing and verification. Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

Completed lease applications and verifications, notifying prospects of results. Leasing Professional Jan 2013 to Jan 2015

Direct Placement Dallas, TX

Generate traffic and secure new residents.

Prepare and review lease documents at move in.

Provide property knowledge to prospects.

Answered phone calls and emails.

Tour property with clients.

Encouraged prospective tenants to fill out applications after property tours. Contacted and followed up with tenants on renewal notices. Promoted property to businesses in local area through marketing collateral, phone calls and email messages.

Conducted background checks on applicants.

Education and Training

Certificate of Cosmotology, Business Apr 1989

Compton Beauty College California

Business Administration, Business Management 1986

ADel Phi Business College California

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