Professional Summary

Skills

Work History

LYDIA MOORE

Bryant, AR 72022 501-***-**** adxaow@r.postjobfree.com Accomplished and skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Seasoned with 10 years of extensive retail and management experience. Efficient and industrious individual dedicated to driving optimal customer satisfaction. Recognized for reversing downward trends by overhauling systems, processes and training programs. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Goals and Performance

Scheduling

Store Management

Staff Supervision

Staff Management

Store Operations

Assistant Store Manager 03/2020 to Current

Big Red – Benton, AR

Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.

Helped with planning schedules and delegating assignments to meet coverage and service demands.

Assisted team members with delivering friendly, knowledgeable service by applying proactive monitoring and corrective action strategies.

Rotated merchandise and displays to feature new products and promotions. Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.

Coached 7 sales associates in product specifications, sales incentives and selling techniques, increasing customer satisfaction ratings 24%.

Drafted employee work schedules to fill coverage gaps. Developed and managed employee schedules, balancing individual requests and requirements with business needs.

Trained new-hires on procedures to better service customers. Server 02/2019 to 02/2020

Texas Roadhouse – Benton, AR

Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.

Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers. Monitored guests for intoxication and immediately reported concerns to management, contributing to safe and welcoming environments for all patrons. Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Greeted and maintained relationships with regular customers. Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business. Helped customers place orders, explained menu items and suggested appropriate options for food allergy concerns.

Bartender 02/2014 to 02/2019

Longhorn Steakhouse – Little Rock, AR

Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.

Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.

Applied excellent organizational and multitasking abilities to handle simultaneous customer, team and business needs while avoiding unnecessary delays or errors. Kept accurate inventories and notified management of ordering needs for liquor, beer, wine and bar supplies.

Maintained secure cash drawers, promptly resolving discrepancies for accuracy. Handled $1000 cash on daily basis, which built trustworthiness and loyalty with owners. Receptionist 10/2013 to 02/2014

Air Power Inc. – Little Rock, AR

Directed incoming calls to internal personnel and departments, routing to best-qualified department.

Drafted professional memos, letters and marketing copy to support business objectives and growth.

Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management. Provided clerical support to 5 company employees by copying, faxing and filing documents. Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.

Education

Prepared packages for shipment, pickup and courier services for prompt delivery to customers.

Scheduled and confirmed appointments and meetings for my boss. Server Trainer 08/2009 to 01/2014

Chili's – Benton, AR

Investigated and integrated enhanced service and team management strategies to boost business profits.

Orchestrated positive customer experiences at all stages by overseeing every area of service operations.

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Trained new team members on restaurant procedures, menu items and performance strategies.

Created, updated and implemented training plans in collaboration with restaurant management.

Taught servers to memorize menu ingredients and provide information on preparation methods.

Bank Teller 05/2009 to 08/2009

Summit Bank – Benton, AR

Monitored customer behaviors and upheld strict protocols to prevent theft of assets. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.

Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.

Checked amount details and fraud markers for transaction papers such as checks and money orders.

High School Diploma 05/2009

Harmony Grove High School - Benton, AR

Associate of Applied Science: Nursing

Pulaski Technical College - North Little Rock, AR

Contact this candidate