Service Representative Customer

Kimberly Jan Starnes

*** *. ******** ***** #* • McGregor, Texas 76657

Cell: 575-***-****

SUMMARY OF QUALIFICATION

• 27 years skilled Customer Service Background •

• 11 years highly responsible Clerical and Administrative Experience •

• 10 years expert level Inventory Control •

• Hard-working, dependable problem solver with an ability to learn quickly•

• Work well independently and as a team player •

EMPLOYMENT HISTORY

01/2022 - 06/2022 C3/Everise/Ontellus McGregor, Texas VIP Customer Service Representative

Duties: Responsible to retrieve, organize, and deliver medical records and other documentation necessary for an insurance carrier or law firm to process claims or litigation. In home office-inbound and outbound calls. 09/2019 - 01/2022 C3/Everise/AON McGregor, Texas

VIP Customer Service Representative

Duties: Responsible for providing assistance to retirees with enrollment into the Medicare health insurance system. In home office-inbound and outbound calls. 07/2016 - 08/2019 FIKES WHOLESALE - CEFCO McGregor, Texas Cashier/Customer Service Representative

Deli Lead Manager

Duties: Responsible for balancing cash register and safe, assisted customers, maintained store cleanliness, stock shelves and coolers. Prepared food in accordance to health code requirements in the deli, balanced sales, waste and inventory, trained new employees and assisted with register as needed. 12/2014 - 06/2016 BROOKSHIRE’S FOOD STORES McGregor, Texas Deli Clerk

Duties: Responsible for customer service, prepared breakfast, lunch and dinner for the hot case, inventory control, cash register operations and money balancing. 04/2005 - 09/2014 CREE MEADOWS COUNTRY CLUB & GOLF Ruidoso, New Mexico Server/Attendant/Bar Back

Duties: Responsible for morning and afternoon serving shifts, waited tables and assisted bartenders, serve customers on the golf course, prepare, set up and managed services for banquets and meetings.

10/2002 - 01/2005 McLennan Community College Waco, Texas Full-time student

03/1999 - 09/2002 HEB GROCERY Woodway, Texas

Checker/Cashier/Assistant Department Manager

Duties: Responsible for customer check-out and balanced cash drawer. Assisted Perishable and Food Service Representatives with order and inventory, maintained safety manual, setup display cases and prepared hot and cold food items for customer food demo/taste testing.

10/1995 - 02/1999 NEILL MECHANICAL TECHNOLOGY, INC. Waco, Texas Administrative Assistant

Duties: Responsible to the Office Manager for daily office operations including computerized bookkeeping, accounts payable/receivable, payroll, customer contact, multi-line phone, inventory office and shop stainless steel supplies. EDUCATION

McLennan Community College • Waco, Texas

Associates Degree Applied Science • Certified Mental Health Aide Richfield High School • Waco, Texas • Diploma

SKILLS

Customer Service, Computer: Dell, Macintosh, Compaq, Typing 60 wpm, Key Board 1400 spm, 10-key Adding, Money Handling, Cash Register Operations

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