Call Center Operator
Resume:
Julie Ramirez
Email ***************@*****.***
PROFILE STATEMENT
Dynamic and results oriented Sales Professional with several years of verifiable record of achievement in improving the performance of business and driving overall revenue growth by building relationships with customers. A self-directed individual who takes great pride in exceeding goals, displaying the highest professional demeanor, selling style and team spirit.
Law Offices of Howard Lee Schiff - Account Representative
East Hartford, CT
September 2021 - Present
Assist consumers in settling personal debts, negotiate payments while working within the confines of our clients guidelines and state laws. Update files make detailed notes after each communication. Generate documents, communicate with relevant departments to determine individual payment arrangements and or settlement offers.
Stackpole Moore Tryon – Sales Consultant & Personal Stylist
Hartford, CT
April 2013 – March 2020
Work in both Men’s and Ladies departments in a high-end clothing store, selecting merchandise based on client life style and personal needs. Maintain contact with customers, alerting them when new collections arrive. Assist in selecting seasonal merchandise with the owners and operators of the store. Maintain and update customer profiles, merchandise store, assist with window displays. Participate in local events including but not limited to local fashion shows and charity events.
Nordstrom – Call Center Operator
Farmington, CT
January 2010– April 2013
Worked in a busy call center taking in over 600 calls per day. Update sensitive management information, worked closely with management with scheduling. Trained new employees on policies and procedures.
Hartstrings – Senior Account Executive & Showroom Manager
November 2006 – February 2008
New York, NY
Manage day to day operations of a Children’s wear showroom, coordinate appointments. Merchandise and maintain showroom. Conduct seasonal seminars in Department stores. Follow up with department stores on a weekly basis, maintain and generate selling reports on a biweekly basis. Additional responsibilities include selling excess inventory to off price accounts which include Neiman Marcus, Nordstrom Rack & Filenes Basement. Accounts include Nordstrom, Lord & Taylor, Bloomingdales, Belk, Wooden Soldier Catalog, Children's Wear Digest Catalog, overseas accounts and specialty stores in the tristate area. Present seasonal lines, consisting of newborn to sixteen in girls and newborn to fourteen in boys.
Sales Manager & Account Executive Freelance
January 2006 – November 2006
New York, NY
Consultant with several Fashion Houses including Christian Dior, Etro and Versace USA. Responsibilities included presenting Ready to wear seasonal lines to Buyers of Department Stores and better Specialty Stores. Merchandise Showrooms in preparation for sales meetings. Track sales, determine projections based on company history, book appointments and follow up with customers. Generate and maintain selling reports.
Joseph Abboud Apparel
January 2000 - November 2005
New York, NY
Senior Account Executive – Dress Furnishings & Sportswear
Accounts included Bloomingdales, Macy’s East, Macy’s West, Macy’s South, Macy's Central, Lord & Taylor, Neiman Marcus and better specialty stores in the North East. Additional responsibilities included the day to day running of the Dress Furnishings Department, monitoring the allocation of orders and shipping of the Dress Shirts and Neckwear classifications generating $14,000,000 worth of business. Communicating to all sales persons assigned to the division on stock availability, and related sales topics. Assist in setting up seasonal sales meetings including merchandising and maintaining the showroom and working closely with Merchandising and Design in selecting product for the season. Generate weekly and end of month sales and shipping reports, weekly monitoring of extensive in stock basic shirt program for sales, inventory and size scales. Conduct informal seminars with Department Stores each season. Trained and managed Sales Coordinator and Sales Assistant. Report directly to the President & CEO of the company
EDUCATION
Barnrield College – Luton England – Major Liberal Arts
Challney High School for Girls – Luton England
Computer skills – Microsoft Word & Excel
References furnished upon request
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