Engineering Intern Customer Support

RIYA JOSHI

949-***-****/ *******@***.***/ (NO sponsorship required)

www.linkedin.com/in/riyasjoshi/

https://github.com/riya2820/

EDUCATION

University of California, Irvine

B.S. in Computer Science June 2022

TECHNICAL SKILLS

Programming: Python, C++, Java, HTML, CSS, Javascript, TypeScript, Angular, Node.js, React.js, Pytorch, Tensorflow, OpenCV Technical: Git, SQL, MongoDB, AWS (Lambda, ec2), Microsoft Office Suite, macOS, Linux (BASH), Windows IDEs/Frameworks: Eclipse, Visual Studio Code, JetBrains IntelliJ, PyCharm, Docker, pytest, JUnit, GTest, JSON PROJECTS

Search Engine Python October 2021 - December 2021

● Managed a team 3 to implement a search engine using Python library BeautifulSoup to parse XML files

● Employed methods of information retrieval such as cosine similarity and term document matrix

● Achieved about 80 percent code coverage in Pytest and successfully performed 35,000 search queries

● Performed observatory analysis was conducted to log traps while retrieving articles with highest similarity Othello Game C++, Data structures January 2022

● Created an Othello Game AI to play against the user using C++

● Improved AI using alpha-beta pruning algorithm to choose optimal moves; ranked in top 15%; wrote gtests to check for edge cases and biased moves

● Utilized GUI library in C++ to design the application Movie Recommendation System Machine Learning, Python sci-kit learn and pandas library November 2022

● Utilized two algorithms to develop system; content based and collaborative based filtering using Python libraries

● Optimized algorithm using various datasets to achieve up to 80% accuracy Chatbot Deep learning, tensorflow library February 2023

● Developed code in Python and tested the chatbot for accuracy and effectiveness.

● Utilized tensorflow library to create neural network for text classification

● Deployed chatbot to company website and monitored performance; achieved up to 87% accuracy on test data

● Improved customer support wait time by 50%

Spotify Browser Extension Angular, Typescript, HTML, Node.js March 2022

● Designed frontend interface in Angular to create a browser extension; compiled in Vscode

● Developed backend server written in Node.js to communicate with Spotify APIs; issued HTTP requests to trigger API calls

● Built a homepage using HTML/CSS to display information of 500+ users such as top tracks, artists, songs etc EXPERIENCE

PocketCFO Software Engineering Intern October 2021 - December 2021

● Implemented software solutions in collaboration with stakeholders to integrate Shopify using React module and store transaction data in non-relational database MongoDB; backend written in Express

● Utilized Docker containers for continuous integration testing of the application; improved speed by 3x

● Communicated with team of four UX engineers to develop UI prototypes and mockups in Figma; held weekly Scrum meetings

Code Ninjas Coding Instructor March 2023 - May 2023

● Taught coding concepts to students in Python and Javascript

● Provided individualized guidance and support to students as they work through coding projects and exercises

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