Summer Internship Technical Trainer

CURRICULUM VITAE

PERSONAL DETAILS:

Full name: BEGHOURA Abdelatif

Address: Street 22 Saidi Ahmed BTA N 2 Bordj El Kiffan 16000 Algiers, ALGERIA

Mobile: +213-*********

E-Mail : *************@*******.**

Date/place of birth : 01/08/1972 EL Harrach

Nationality : Algerian

Heavy truck driving license: Yes

EDUCATION / TRAINING:

June, 2001: industry Mechanical Engineering Diploma obtained in the University of BAB EL ZOUAR (USTHB), Algiers.

From 01 / 08 / 2002 to 20 / 08/ 2002 : Technical Control( MOT ) From 01/ 03/ 2003 to 15/06/2004 : Studying English Language in British Centre. From Aug 21 to Sep 23, 2006 : Training Established by TOYOTA in Casablanca covered the following points :

- Toyota Way Training - Kaizen

- Toyota Quality Management

- Problem Solving

- Toyota Production System

From 08/10/2007 to 20/10/2007 : IT2 Intelligent Tester Training in Cameroun From 12/03/2009 to 21/03/2009 : Toyota Multiplex Training in Barhrain From 17/09/2016 to 22/09/2016 : Hino Truck Series Engine Training in DUBAI From 21/10/2016 to 25/10/2016 : Hino skills contest participation in DUBAI From 15/11/2017 to 26/11/2017 : Toyota Training in Morroco From 06/04/2017 to 13/04/2017 : Toyota Training Trainer in DUBAI University Graduate End Study Project:

Robot Manipulator Modeling and calculations

WORK EXPERIENCE:

I) Workshop Manager in Autoqual Body&Paint Company (From august 22 till now) whose main tasks are as follows:

1- Responsible for job allocation and job flow in the workshop including job scheduling and labour allocation for day to day operations.

2- Co-ordinate resources (operational and human) schedules and activities to effectively manage jobs.

3- Ensure supplies are ordered for each job.

4- Provide oversight and check job estimates.

5- Manage inward goods, checking quantities, dispatching goods and receipting invoices. 6- Regularly report progress on each job and quickly communicate delays or concerns with the Director.

7- Work with the Director - Operations to respond to client’s requests for updates on the status of their jobs and keep the communication channels open to ensure information is accurate. 8- Identify client’s needs and explain/demonstrate our services to them, which may involve technical descriptions of products and the way they may be used. 9- Receive and review feedback from customers and follow up to ensure customer satisfaction. 10- Develop and implement systems to record file and store information pertaining to client enquiries.

II) Technical Manager in Hyundai truck (June 2019-April 2020) whose main Tasks are as follows:

1- Manage and lead the technical service team.

2- Set the priorities for vehicle repairs.

3- Assist and support the team in solving technical problems. 4- Study and analyze frequent technical problems

5- Communicate technical problems with the HYUNDAI Company by offering them a Global view of the quality of their products.

6- Manage the maintenance objectives according to the annual workload plan and the Approved budget.

7- Manage, develop and monitor technical service reporting from Hyundai Algeria to Hyundai Korea

8- Manage the after-sales service force (SAV) such as recruitment, training, support, evaluation. 9- Develop and monitor warranty claims.

III ) Work Experience in Toyota Algeria (14 years): A) In Training Service:

Technical INSTRUCTOR as of 2014 – 2018:

Essential Responsibilities in TA Training Service as Technical INSTRUCTOR From 2014 to 2018:

1- Associates Technical Skills development (Branch & Dealer& TTEP & Fleet). 2- Technicians Certification

3- Develop Training and Development plans as per TA objectives and within the approved budget 4- Organize training for technical staff as per their level (Technicians, Pro Technicians, DMT, Master diagnosis technicians..)

5- Prepare skills contest competition.

6- Apprentice theoretical & practical training and follow up (summer internship training) 7- Dealers apprentice program enhancement.

8- Assess training needs and skill requirements for employees 9- Insure frequent technical instructions audit with guidance on site for standard close follow up. 10- Develop Skills matrix and training programs based on training needs assessment and prepare training schedule for employees in discussions with related Departments B) In Marketing Service:

Responsible of vehicles Homologations as of 2011 to 2014: Essential Responsibilities in Marketing Service (2011-2015): 1. Vehicles orders &Homologations.

2. Prepare and study the quotation and contract of vehicles to be discussed with authorities and companies as per their vehicles specifications requirements. 3. Studying competitors’ products and services

4. Exploring ways of improving existing products and services 5. Presenting findings and suggestions to company directors. 6. Supporting and managing marketing team.

7. Monitoring and analyzing product market trends

C) In Technical service:

Technical support Head as of 2004 to 2011:

Essential responsibilities in Technical Service (2004-2011): 1. Establish Field Technical Reporting communication Channel with branch and dealers. 2. Compile and analyze Field Technical Reports (FTRs) and make timely interpret FTRs reporting to our principals, manufacturers and suppliers(from French to English and vice versa) 3. Provide technical assistance to resolve difficult technical problems and develop temporary field fixes.

4. Gives guidance to service center in solving technical problem using technical service bulletin received from Toyota motor corporation (TMC).

5. Investigate technical problems and manage technical and warranty service and sets top technical problems based on technical reports and warranty claims data. 6. Establish and Submit market product reports to TMC reflecting customer’s requirements and comparison with competitors.

7. Prepare and coordinate technical campaigns, field fixe and recalls with relevant departments. 8. Conduct New Model Training for Sales Advisors.

9. Special Service Campaigns planning and coordination. 10. Warranty process follows up.

Achievements within Technical service:

1-Best FTRs writer in Africa in 2008 and 2010 (Winning Africa AWARD) 2-Achieve all FTRs Targets in terms of Quantity & Quality. Computing Background

Operating Systems: Windows.

Programming Languages: Pascal, Fortran.

Others: EXCEL, Word, Paint, PowerPoint.

Other Skills:

Ability to adapt quickly in different situations, motivated, team work spirit andresponsible Person.

Ability to analyze and identify the complexity nature of matter. Work environment:

Ability to work in all kind of weather condition, visit centers from time to time. Language Abilities:

Arabic : Reading, Writing, Speaking

English : Reading, Writing, Speaking

Studying English from 01/ 03/ 2003 until 15/06/2004 in British center School, Algeria

French : Reading, Writing, Speaking

Hobbies:

Playing football,internet, cinema, reading, swimming….

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