Customer Service Assistant Manager
Resume:
ELMORE
WILLIAMS
elmorewilliams**@yahoo
.com
Fernley, 150 89408
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship- building skills. Proficient in using independent decision- making skills and sound judgment to positively impact company success. Dedicated to applying training,
monitoring and morale-building abilities to enhance employee engagement and boost performance.
PROFESSIONAL SUMMARY
Applebee's Grill + Bar - Assistant Manager
South Lake Tahoe, CA • 02/2020 - Current
Dennys Restaurant - General Manager
Fernley, NV • 09/2016 - 04/2020
WORK HISTORY
Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
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Helped with planning schedules and delegating
assignments to meet coverage and service demands.
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Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
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Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
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Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
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Assessed job applications and made hiring
recommendations to bring in top candidates for key vacancies.
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Managed budget implementations, employee reviews,
training, schedules and contract negotiations.
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Developed and maintained relationships with customers and suppliers through account development.
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Maximized efficiency by coaching and mentoring
personnel on management principles, industry practices, company procedures and technology systems.
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SKILLS
• Property Tours
• Art History
• Radiation Protection
• Customer Service
• Advertising Techniques
• Recruiting and Interviewing
• Shrink Minimization
Pepperdine University
Malibu, CA • 06/1987
Associate of Arts
Susan Miller Dorsey Senior
High School
Los Angeles, CA • 06/1983
High School Diploma
EDUCATION
Pioneer Crossing Casino - Area Director of Operations Las Vegas, NV • 10/2013 - 02/2015
Implemented operational strategies and effectively built customer and employee loyalty.
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Reduced costs, managed delivery schedules and
performed risk analysis to improve overall profitability.
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Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
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Applied performance data to evaluate and improve
operations, target current business conditions and forecast needs.
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Identified and implemented operational improvements related to workflow, resource acquisition and layout, supporting integrated solutions to identified deficiencies.
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Established operational performance metrics, standards and benchmarks for direct reports and employees to follow in providing high-quality service and customer satisfaction.
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Led and supported processes to exceed customer
expectations and support alignment of sales team with company values and objectives.
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Worked cross-departmentally to troubleshoot order and inventory-related issues, generating widespread
collaboration and supporting lasting internal
partnerships.
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Monitored daily cash discrepancies, inventory shrinkage and drive-off.
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Delegated [Type] daily tasks to employees, streamlining daily progress and efficiency.
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Eased team transitions and new employee orientation through effective training and development.
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