Customer Service/Traiiner/Case Manager

Katie Relyea

*** ***** **** ********, ** ***** 843-***-****

*******@*****.***

www.linkedin.com/in/katie-relyea

Education

Limestone University, Gaffney, SC

Bachelor of Science-Human Resource Management

Minor-Business Administration

April 2024

Bachelor of Science-Social Work (changed major)

GPA: 3.91

Horry-Georgetown Technical College, Conway, SC

Associate in Applied Science-Human Services

May 2021

GPA: 4.0

Tri-County Technical College, Pendleton, SC

Associate in Applied Science-Business Management

Marketing Certificate

May 2003

GPA: 3.75

Related Industry Experience

SCShare CPSS Training

December 2021

Case Manager Intern

New Directions Women's Shelter

January 2021 – April 2021

Myrtle Beach, South Carolina

• Answered phones

• Completed telephone pre-screenings for client intakes

• Created a community resource guide

• Executed client intakes, paperwork, and orientation

• Remained up to date with all state and federal guidelines pertaining to Covid

• Implemented and utilized efficient data and filing methods

• Created and launched an educational G.E.D. pilot program for clients

• Responsible for client service notes

Food Pantry Coordinator

Horry-Georgetown Technical College

January 2020 - April 2020

Grand Strand Horry-Georgetown Technical College

• Created intake forms, inventory procedures and spreadsheets

• Managed inventory and reordering procedures

• Assisted clients

• Answered phones and email correspondence

• Trained volunteer

Recent Employment

Crepe Creation Café-Myrtle Beach, SC

Server/Sales

October 2022-April 2023

Olive Garden-Darden Restaurant Group-Myrtle Beach, SC Server/ToGo Specialist/Trainer

July 27, 2018-August 13, 2023

Noted Personal and Professional Strengths and Abilities

• Exudes assertive and effective communication skills

• Practices effective time management skills

• Maximizes profits by upselling to the consumer

• Efficient in training new hires and co-workers

• Maintains a clean and organized work environment

• Responsible with money handling and transactions

• Provides excellent customer service

• Experienced with several different points of sale systems and handhelds

• Creates and maintains valuable resources to serve the needs of others

• Emphasizes with all walks of life and situational hardships

• Demonstrates teamwork and dependability

Proficient In

• Microsoft Word

• Excel

• PowerPoint

• POS systems (various)

• Typing speed 60wpm

• Zoom

• Microsoft Teams

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