Administrative Assistant Customer Service

Shanna Turner

SILVER SPRING, US ***** 240-***-**** ***********@*****.*** WWW: Bold Profile

Professional Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Skills

●Internal Communications

●Mail Management

●Payroll and Benefits Administration

●Schedule Management

●Phone Call Answering

●Filing

●Business Administration

●Document Retrieval

●Customer Relations

●Customer Service

●Administrative Support

●Excel Spreadsheets

●Excel

Work History

Administrative Assistant, 02/2019 - 03/2023

Warner Bros Discovery – Silver Spring, MD

●Liaised between clients and vendors and maintained effective lines of communication.

●Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

●Assisted coworkers and staff members with special tasks on daily basis.

●Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

●Scheduled office meetings and client appointments for staff teams.

Administrative Assistant, 11/2016 - 02/2019

Laureate Education – Columbia, MD

●Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

●Liaised between clients and vendors and maintained effective lines of communication.

●Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

●Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

●Restocked supplies and placed purchase orders to maintain adequate stock levels.

Administrative Assistant, 01/2012 - 11/2016

W.R. Grace – Columbia, MD

●Liaised between clients and vendors and maintained effective lines of communication.

●Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

●Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.

●Surpassed team goals by partnering with colleagues to implement best practices and protocols.

●Completed forms, reports, logs and records to quickly handle all documentation for human resources.

Administrative Assistant, 06/2003 - 01/2012

Mid County Recreation – Silver Spring, MD

●Liaised between clients and vendors and maintained effective lines of communication.

●Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

●Assisted coworkers and staff members with special tasks on daily basis.

●Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.

●Performed research to collect and record industry data.

Education

Child Development: Early Childhood Education, 02/2013

Penn Foster College - Scottsdale, AZ

High School Diploma: 06/1991

Ballou High School - Washington, DC

Contact this candidate