Vishwa Trambadiya

* ************ **** ***** **** – M3J 1K6 Ontario, Canada

647-***-**** adxalo@r.postjobfree.com

Over 8 years of combined experience in technical sales, customer service and administration in multiple industries with collaborative client communication, target-based sales operations, employee supervision & administration, B2C & B2B sales and data analysis. WORK EXPERIENCE

Technical Specialist July 2022 – October 2022

ecobee Inc. - Smart Security Solutions TORONTO, ON

• Solved technical and non-technical issues related to smart home products through emails, phone call and chat as a result resolved 501 queries and concerns per week.

• Collected client expectation & satisfaction feedback and developed detailed reports for the strong product fit and improvement ideas.

• Carried out product troubleshooting and determined the system breakdowns and suggested rebooting and reconfiguration steps.

• Developed client profile and analyzed client data through Salesforce CRM software thereby accurately tracked the data inputs.

• Suggested clients with product and services offered by company by providing them knowledge on architecture recommendations, product insights and product market fit resulted in achieving 61 clients over a 3-month sales cycle. Sales Supervisor May 2021 – August 2022

Reitmans Canada Ltd. VAUGHAN, ON

• Supervised and directed the floor sales rep with daily activities to improve the efficiency and personal skills thereby exceeded monthly targeted goals and KPIs.

• Responsible for effective store operations by balancing company policies and procedures, reporting, scheduling and pay roll as a result achieved positive recognition from company executives.

• Conducted recruitment of new employees and administered training of new hires that ensured the demanding needs of the store is fulfilled on time.

• Implemented merchandising strategies and tactics for seasonal marketing focussing on clothing fashion that increased the seasonal sales by approximately 30%. Product Technician June 2020 – April 2021

Syncreon - Technology Solutions Company VAUGHAN, ON

• Managed and processed incoming returns from clients through contacting OEM manufacturers and suppliers to process product warranties and claims thereby successfully resolved multiple product concerns.

• Coordinated with cross-functional teams to ensure the timely completion of commitments and activities while achieving high level of quality performance.

• Created product guides and testing instructions for new products that resulted into process standardization and efficient execution.

Test Technician June 2018 – May 2020

V.U.nics Inc. TORONTO, ON

• Performed product inspections through analog and digital gauges to determine conformance and product acceptance.

• Analyzed data to identify trends in repair and replacement requests to offer insight on products/ manufacturers and suggestions on mitigation plans to the management team.

• Monitored and tracked information on product warranties, vendor policies, common issues/ concerns and time frames for each product or supplier using CRM software. Vishwa Trambadiya

1 Fountainhead Road North York – M3J 1K6 Ontario, Canada 647-***-**** adxalo@r.postjobfree.com

Customer Service Supervisor October 2016 – September 2018 Tim Hortons TORONTO, ON

• Supported ongoing learning and development of team members by providing direct feedback, coaching, and career path guidance, and addressing performance concerns.

• Implemented mapping plan by identifying time consuming floor plan for in-house kitchen that increased the floor efficiency from 7 minutes per order to 3 minutes.

• Involved in hiring team members by conducting interviews and assessment as needed per store demands.

Manager January 2016 – September 2016

Tilva Artsoft INDIA

• Managed a team of 5 people to execute the SaaS sales to accomplish the targeted revenue of $20K over a sales cycle of 3 months.

• Generated about $50k in revenue by closing over 70 SaaS B2B on-demand project in South Asia region.

• Performed competitive market research and analysis to develop business plan for effective pitching to large sized B2B clients.

• Organized Strategic Workshops, Marketing Campaigns, and Meetups to accelerate the business growth and sales opportunity.

• Acted as business partner to understand and identified client needs on appropriate services and IT goals and pitched the offered product and services to potential clients. Engineer January 2014 – January 2016

5Tech Solutions INDIA

• Supported Business Development team with market analysis, project opportunities, gap analysis with existing market requirements v/s company products.

• Prepared and presented product fit and commercial proposals for the company products and achieved multiple customer projects worth $400k contract value.

• Carried out post-sales activities through clarification and assistance as a primary contact point for client queries and concerns.

• Developed technical guidelines, business process maps, and training procedures to streamline the sales activities and efficient execution. EDUCATION

Advanced Graduate Diploma in Engineering Technology 2016 – 2018 Centennial College TORONTO, ON

Bachelors in Electronics and Communications Engineering 2010 – 2014 Gujarat Technological University INDIA

Contact this candidate