Customer Service Project Coordinator
Resume:
TINA L.
Landover
PROFESSIONAL SUMMARY
Highly creative Fiscal Specialist with 28 years in accounting and finance. Funds Assigner/Accounting Tech skilled in
problem solving and maintaining accuracy. Possesses an insatiable drive to achieve and exceed goals.
Current
09/2015
SKILLS
EXPERIENCE
09/2015 to
04/1990 to
,
REDDON
, MD 20785 H: 301-***-**** C: 240-***-**** ********@*****.***
Allocate funds for travel, equipment, Internet Service
training, electronic funds transfers, Customer Service
conferences, contracts & etc. Annually, review obligations and fiscal
Daily transaction reconciliation. files for inspection.
Quarterly certification report. Principal Imprest Fund Cashier.
Account reconciliations for
Undelivered Orders (UDO) and
Purchase Card Holder for (WDO).
Monthly Purchase Card Statement.
Review and audit travel vouchers.
Unified Financial Management System
(UFMS).
Expertise in invoice and payment
transactions.
Assist KPMG Auditors with obligation
samples.
Microsoft Word, Excel, Access,
Powerpoint & Email.
Fiscal Specialist, GS-0501-11/5
Drug Enforcement Administration (WDO) Washington, DC
Supervisor: Ms. LaTreavette Sanford, 202-***-****
Enter obligations into Unified Financial Management Systems (UFMS).
Reconcile daily transaction reports.
Reconcile quarterly certification reports.
Allocate funds for transfers to headquarters/field divisions.
Audit vouchers and invoices before submitting for payment processing.
Review all approved travel requests for accurate amount for airfare, per diem and
other expenses.
Review all purchase card requests, commit funds for ordering, order all office supplies,
equipment, furniture and other miscellaneous supplies.
Keep office fiscal files updated for current and previous years.
Assist Washington Division Office and Field Offices in customer service referencing
adjustments for travel vouchers, invoices and vendor payments.
Prepare spreadsheets for mandatory training and conferences.
Acts as acting supervisor during leave, vacation and etc.
Acted as backup for other team members as required.
Administrative Technician, GS-0303-8/10
Drug Enforcement Administration Arlington, VA
Supervisor: Mamaa O. Kufuor 202-***-****
Enter obligations into Unified Financial Management System (UFMS).
Reconcile daily transaction reports.
Reconcile quarterly certification reports.
Allocate funds for transfers to headquarters/field divisions.
Audit vouchers and invoices before submitting for payment processing.
Review all approved all travel requests for accurate amount for airfare, per diem and
other expenses.
Keep office fiscal files updated for current and previous years.
Assist headquarter and field offices in customer service referencing adjustments for
travel voucher and vendor payments.
Prepare spreadsheets for mandatory training and conferences.
FOI Assistant, GS-030*-*-****-****
Drug Enforcement Administration Arlington, VA
Supervisor: John H. Means 202-***-****
Utilized knowledge of the Freedom of Information & Privacy Acts in-depth.
Processed initial checks on M204 System for FOI /PA requests.
Researched FOI/PA request and determined relevancy of existing records.
Prepared materials for review and excision for the FOI Specialist. Contacted the field
division offices to gather information on requestor.
Typed a variety of correspondence & other materials.
Clerk-Typist, GS-0322-5, 1988-1989
Drug Enforcement Administration Arlington, VA
Supervisor: John H. Means 202-***-****
Logged all Freedom of Information/Privacy Act Requests. Prepared a computer sheet
for each FOI/PA request.
Made index cards for each requestor and field.
Xeroxed duplicate copies of letters for chron and case file.
Returned files back to Project Coordinator for review and signatures on letters.
Received letters from Project Coordinator to mail to requestors.
Filed closed cases in the vault.
Maintained ordered of supplies for the office.
Worked with Lanier & Exxon Word-Processors.
Clerk-Typist, GS-0322-4, 1987-1988
Drug Enforcement Administration Arlington, VA
Supervisor: Colleen Graham 202-***-****
Received cases from Team Leaders for processing.
Made necessary copies of letters, memorandums & other case file materials.
Prepared envelopes, labels and register receipts for outgoing mail.
Returned files to FOI Specialists for review and signature.
Mailed information to the requestors.
Filed closed cases in the vault.
Kept a monthly chron file for letters, memorandums, forms & etc.
Maintained ordered of supplies for the office.
Acted as backup for other team members as required.
EDUCATION
1984 High School Diploma
Northwestern High School Hyattsville, MD
ACCOMPLISHMENTS
Three On-the-Spot Awards, DEA
Six Cash Awards, DEA
Five Time-Off Awards, DEA
Two Cash Honorarium, Grace United Baptist Church
Four Certificates for Outstanding Achievement, DEA
Two Certificates for Exceptional Performance, DEA
PROFESSIONAL CREDENTIALS
Black in the Government (BIG), 2003
Writing for Results, USDA Graduate School, 2004
Fundamentals of Writing, USDA Graduate School, 2004
REFERENCES
Clear Writing Through Critical Thinking, USDA Graduate School, 2004
Ms. Jennifer Gabriel, DEA, Arlington, VA 202-***-****
Ms. Angela O'Brien-Thomas, DEA, Arlington, VA 202-***-****
Ms. Diane Witherspoon, DEA, Arlington, VA 202-***-****
Ms. Lisa Meyers, DEA, Merrifield, VA 703-***-****
Contact this candidate