Prachi Bansal, CBAP®

IT Professional with experience in customer relations, business analysis and project management.

• Proficient in working with cross-functional teams to solve complex business problems in timely manner.

• Adept in handling complete project lifecycle, from discovery to post implementation support.

• Skilled in gathering business requirements, preparing process flow diagrams, requirement specification documents.

• Recognized by clients and colleagues for implementing technical solutions to automate complex business processes.

• Relationship oriented, amicable person who likes to build rapport with others.

• Demonstrated history of working on multiple projects simultaneously.

• Proven track record of getting projects delivered on time.

• Executive MBA from Telfer School of Management, uOttawa Experience

Calian Group

Business Systems Analyst

Jan 2022 - Present, Ottawa, CA

• Developed policy and procedures for processing new software applications installation/access requests.

• Facilitated the implementation of a cloud-based RFP software to transform response process, share knowledge, and collaborate.

• Coordinate cross functional projects and processes to deliver valuable and timely solutions to clients. Kinaxis

Business Analyst

Jan 2020 – Dec 2021, Ottawa, CA

• Implemented IT solutions to automate business processes. Designed and built a Salesforce community to facilitate collaboration between customers and cross functional teams within Kinaxis.

• Found IT based solution for ambiguous business problems. Designed and developed a Salesforce app for the UX Team to enhance RapidResponse’s customer experience.

• Led the implementation of global mobile workspace management solution for successful transition to hybrid work model during the pandemic.

• Took the initiative to identify and resolve process inconsistencies between different departments to streamline business processes.

Business Systems Administrator

May 2017 – Dec 2019, Ottawa, CA

• Managed and supported IT Systems to enhance productivity and improve user experience.

• Handled administration and product/customer support for Salesforce CRM and other applications using salesforce.com platform like FinancialForce PSA, Apttus CPQ, Gainsight etc.

• Liaised with internal clients to gather and analyze requirements and find the best fit solutions for reported issues.

• Performed root cause analysis of complex issues and implemented the solution in timely manner. Ottawa, ON, Canada

+1-343-***-****

adxakk@r.postjobfree.com

LinkedIn

https://www.linkedin.com/in/prachiba

nsal19/

Skills

Software Development: Agile,

Scrum, Waterfall, Business Process

Modeling, Data Modeling, User

Acceptance Testing, User Training

Analytics: Salesforce Reports,

Domo, Tableau, Power BI, SPSS, MS

Access, SSIS, SSAS, SSRS, MS

Excel, Business Objects, SQL

Information Systems: Salesforce,

NetSuite, Apttus CPQ, SAP FICO,

SAP Concur, Gainsight

Tools: MS Office, Visio, JIRA,

SharePoint Online, MS Planner,

Power Automate

Security Clearance

Reliability Status

• Led the implementation of new features and functionalities to provide best technical solution for evolving business requirements.

Remotronic Corp

Technical Writer/Team Lead

Jun 2016 - Oct 2016, Ottawa, CA

• Created user manuals and quick start guides. Authored content that provided simple instructions for using RemocareTM mobile application and web interface. Newgen Software

Associate Manager, Products and Solutions

Mar 2015 - Nov 2015, New Delhi, IN

• Held the role of Product Owner for new Adaptive Case Management Solution (ACM). Conducted comparative analysis of other ACMs to find out the best features and functionalities.

• Gathered requirements from various stakeholders (customers, management, and marketing team, analysts) to keep the product development aligned with the business needs.

• Coordinated with marketing, user experience and technical teams to get a working prototype developed in 6 weeks.

Tata Consultancy Services

Assistant Systems Analyst

Aug 2012 - Feb 2015, New Delhi, IN

• Handled multiple clients together and achieved 90-day implementation timeline for each client.

• Designed a pricing model for TCS iON to handle a unique business process.

• Implemented F&A modules of ERP TCS iON for clients in Manufacturing and Merchandising domain.

• Managed end-to-end implementation projects from initial needs assessment to go-live. Infosys Technologies Limited

Systems Engineer

Nov 2008 - Jun 2010, Mysore, IN

• Developed interactive reports using SQL Server Reporting Services (SSRS), MS-Excel and Business Objects.

• Delivered training on Business Intelligence (BI) to stakeholders/clients. Education

Telfer School of Management, uOttawa — Executive MBA Sep 2016 – Jun 2018, Ottawa, CA

Lal Bahadur Shastri Institute of Management — Post Graduate Diploma in Management Jun 2010 – Mar 2012, New Delhi, IN

Uttar Pradesh Technical University —Bachelor of Technology Aug 2004 – Jun 2008, Noida, IN

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