Customer Service Certified Phlebotomy
Resume:
DENISE MORANDO
Clinical Laboratory supervisor
Business owner/operator
CONTACT
Cell Phone:
EMAIL:
**.*******@*****.***
HOBBIES
Camping
Horseback riding
Hiking
EDUCATION
Copper Mountain College
March 2010
WORK EXPERIENCE
Desert Regional Medical Center
2011 to Current
Clinical Laboratory Supervisor
Responsible for the overall performance of the specimen processing and Phlebotomy functions. Develops, revises, and reviews policies and procedures for the section and maintains procedure manuals. Ensures daily workflow is monitored. Responsible for annual employee evaluations of all lab assistants. Under the direction of the laboratory leadership team ensures a high level of customer service and care while ensuring patient safety. Completes established competencies for the position within designated introductory period. Other related duties as assigned.
Supervises the operations/services of the section within prescribed policies and guidelines of the department and organization.
Directs and manages the operations/services of the section within prescribed policies and guidelines of the department and organization.
Coordinates and/or trains and develops staff members for new responsibilities and authority as section of departmental needs dictate.
Promotes good staffing practices by maximizing the utilization of human resources, forecasts and anticipates the personnel needs of the section with regard to fluctuations in the workload, maintains staffing at standards established by productivity management.
Assesses and implements staff development and cross-training, as needed.
Facilitates and participates in section and department specific orientation for all new employees.
Establishes, maintains, and promotes effective internal and external lines of communications, provides leadership for the staff.
Primary contact for timecard adjustments.
Primary contact for phlebotomy supply orders.
Meets with staff members on a routine basis to obtain feedback, document meetings and plan of action for improvement.
Maintains a good working rapport with all staff and other departments requiring frequent interactions and coordination of efforts.
Establishes and maintains a routine mode of communication with staff ie.. Weekly/monthly staff meetings and a written communication tool (email).
Communicates self and staff concerns and problems through proper written and verbal channels.
Communicates, cooperates, and performs related duties with other members of the hospital staff and administration in a courteous and efficient manner to achieve overall hospital goals and objectives.
Assists with the development of and execution of a plan of staff involvement and growth through delegation of appropriate responsibilities.
Report’s safety hazards to appropriate personnel immediately.
Participates in regular departmental safety reviews.
Responds to difficult situations with self-control and positive attitude.
Works with customers to identify problem areas and recommend solutions.
Processes payroll for all laboratory staff of 100 plus employees using the kronos payroll system.
Denise’s Desert Dusters:
Owner/Operator
1994 to 2011
Owner of a cleaning and Janitorial service. Employed ten employees. Supervised the daily cleaning of customer homes and businesses. Maintain customer files. Answered all customer phone calls, scheduled appointments. Maintained office supplies and equipment. Managed daily office/secretarial needs. Responsible for the overall customer satisfaction of the business.
Processed payroll
Processed accounts payable for all customer accounts.
Processed accounts receivable for delinquent customers.
Prepared written estimates.
Maintained supplies and inventory.
Prepared deposits.
Prepared monthly spread sheets and financial reports.
Prepared quarterly taxes.
Created business website.
Handled all customer service phone calls.
Organized the daily appointments for cleaning of homes and businesses.
Maintained business licenses and permits.
Created advertisements in various platforms.
Created detailed customer files.
Created customer data base in excel
SKILLS
Proficient in emails, word processing, spreadsheets.
Excellent organization, communication, and problem-solving skills.
Extensive customer service experience.
Knowledge of office systems and hospital administrative procedures.
Experienced with billing, scheduling and payroll systems.
Experienced with Microsoft 365 and other Microsoft programs.
Cerner.
CERTIFICATES:
CPT-1 Certified Phlebotomy Techniciann/ license number 00042881
AACC Laboratory leadership and management certificate
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