Data Entry Customer Service
Resume:
SAMARA KINGSTON
*****************@*****.***
***** * ** *** **** TX 76023
SUMMARY
Experienced Office Manager and administration professional with 20 years of experience in overseeing wide variety of essential functions in a high-volume business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.
SKILLS
Data entry (including ten key)
Scheduling and calendar management
Ability to prioritize
File and data retrieval systems
Inventory management
Goal development
Training and development
Reporting
Records management
Staff supervision
Sorting and labeling
Credit and collections
Microsoft Office and Excel
Decision making skills
EDUCATION
PUEBLO COMMUNITY COLLEGE —900 WEST ORMAN AVE, PUEBLO CO. 81004 ASSOCIATES DEGREE 2000
Completed with a GPA of 3.433
Distinguished Service Award
Service Learning Award
CANON CITY HIGH SCHOOL —1313 COLLEGE AVE, CANON CITY Co 81212
Diploma
EXPERIENCE
Dodson Electric LLC 1130 Bluemound Rd West STE 300 Haslet TX- Chris Dodson Owner
Asst Project Manager/Inventory Manager 9-20-2021 – Current
Assisting in the planning and implementation of projects.
Coordinating with GC on scheduling and time management on projects
Tracking and reporting project progress.
Schedule and ordering of materials with multiple venders.
Process change orders
Process submittals
Staying organized and keeping the communication flowing through the office.
Bank of Utah 50 S 200 E, Salt Lake City Utah 84111 Mary Ryan(retired) and Nick Thompson - 801-***-****
CSR 12/17/2017 – 01/20/2019
Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
Collected customer feedback and recommended procedural changes to enhance future service delivery.
Greeted customers to facilitate services, determine service needs.
Reviewed customer data to assess current issues and determine eligibility for potential solutions.
Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
Consulted with upset customers to determine best methods to resolve service and billing issues.
Upheld privacy and security requirements established by Federal regulatory agencies.
Addressed customer service inquiries quickly and accurately.
Volunteered for the Junior Achievement program. I taught kids about banking and the roll that financial institutions play in the community.
VIGILNET 4862 S 96th Street Suite 2 Omaha NE 68127 Dave Sinnott Nebraska/Pennsylvania Operations Director-402-***-****
Supervisor 8/4/2013 – 9/22/2017
Addressed employee and production issues to determine and implement optimal resolutions, preventing wasted resources and maintaining schedules.
Monitored employee performance and safety, conducting retraining to correct problems and optimize productivity Inspected incoming supplies to verify conformance with materials specifications and quality standards.
Executed new training initiative to improve skills and develop leaders from
Identified and corrected issues negatively impacting team and business operations.
Verified proper coding on more than claims per week, investigating and resolving issues to maintain billing accuracy.
Created receiving reports and updated vendor balance sheets to record accounts payable.
Wal-Mart 8525 S 71st Plaza Papillion NE 68133 Tara Holmes
Supervisor-402-***-****
Associate 3/2015 – 1/2016
Addressed customer service inquiries quickly and accurately
Stocked shelves daily.
Insured stock was properly placed.
Canon National Bank 816 Royal Gorge Blvd Canon City CO 81212 Barbara Davitt -Operations Supervisor- 719-***-****
Lead Assistant of Operations 9/4/2001 – 7/23/2013
Created and managed electronic customer records, encompassing data entry and administrative functions related to IRAs, ACH transactions, and Wire Transfers. Evaluated and identified ineffective workflow processes, implementing solutions to improve productivity and personnel performance.
Distributed company correspondence, including memos and updates to reinforce and apprise branch departments and divisions of corporate objectives and developments.
Coordinated office activities and operations to secure efficiency and compliance with federal regulations.
Oversaw training and daily performance of 5 staff employees.
Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
First National Bank 531 Main St Canon City CO 81212 Sharon -Supervisor- 719-***-****
Teller 6/4/2001 – 9/3/2001
Cultivated strong value-added relationships with customers by delivering product knowledge to drive business development.
Collected customer feedback and recommended procedural changes to enhance future service delivery.
Greeted customers to facilitate services, determine service needs.
Reviewed customer data to assess current issues and determine eligibility for potential solutions.
Communicated with supervisors to escalate customer concerns, store issues and inventory requirements.
Consulted with upset customers to determine best methods to resolve service and billing issues.
Upheld privacy and security requirements established by Federal regulatory agencies.
Addressed customer service inquiries quickly and accurately.
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