Service Representative Customer

LISA

CECCHINI

*************@*****.***

480-***-****

Tempe, Arizona 85283

SKILLS

• Staff Management

• Strategic planning

• Sales and Marketing

• Computer Programs

• Business Development

• Coaching and mentoring

EDUCATION

Arizona State University

Tempe, AZ • 05/2005

Bachelor of Arts: Justice

Studies and Communication

Mesa Community College

Mesa, AZ

Associate of Arts: Justice

Studies

PROFESSIONAL SUMMARY

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining

relationships with diverse range in dynamic, fast-paced settings.

WORK HISTORY

The Hartford – Client Relationship Associate

Phoenix, AZ • 09/2021 to Current

• Manage a book of business with over 120 groups with their Life Insurance & Disability policies.

• Deliver excellent customer service daily.

• Work through billing, claim and benefit issues.

• Work closely with my co-workers with a true team mentality.

Physicians Weight Loss Center – Manager / Weight Loss Counselor Highlands Ranch, CO • 08/2018 - Current

• Managed office of 10+ employees and 50+ customers daily.

• Increased sales by at least 10% per year.

• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

• Cross-trained existing employees to maximize team agility and performance.

• Reviewed performance data to monitor and measure productivity, goal progress and activity levels.

• Counseled clients through weight loss programs from start to finish. Helped them hit their personal goals with encouragement, knowledge and information.

The Hartford – Pre-Sale Customer Service Representative Phoenix, AZ • 03/2006 - 12/2011

• Managed and quoted all incoming pre-sale requests for Sales Representatives ranging from small to large groups.

• Worked closely with underwriting to deliver the most competitive rates and plans available.

• Assisted in quoting on large groups (5,000+ employees).

• Worked within our office and other offices as a back up to account managers and others.

Barbara Glass & Associates, Inc. - Account Manager / Office Manager

Phoenix, AZ • 01/2001 - 03/2005

• Managed over 40+ employer groups and over 350

individuals.

• Secured high-value accounts through consultative selling, effective customer solutions.

• Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.

• Liaised between account holders and various

departments.

VOLUNTEER WORK

I have sat on the Board of a 501c3 dog rescue, Big Dogs Huge Paws, for 12 years. We have over 1,000 volunteers and work within a 9-state adoption region that I help manage.

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