Isabella Pagnanelli

**** *. ******** **.

Sandy UT 84094

adxaj4@r.postjobfree.com

801-***-****

Certification Links:

CSM - https://bcert.me/sgnofgrix

ACSM - https://bcert.me/sonwnuqyn

Summary

Advanced Certified Scrum Master with a proven track record of coaching and mentoring teams to deliver value through Agile practices. Skilled in facilitating meetings, sprint planning sessions, and retrospectives to ensure alignment and drive continuous improvement. Demonstrated expertise in fostering a culture of collaboration, trust, and transparency. Adept at assessing team performance and identifying areas for improvement, providing targeted coaching and support to optimize team effectiveness. Highly focused on achieving targets and surpassing expectations, consistently delivering exceptional outcomes.Strong commitment to professional development and staying current with Agile best practices. Seeking a Scrum Master role to leverage my skills and experience and drive success for the team and organization.

Skills:

●Agile methodologies

●Scrum

●Sprint planning and management

●Proficient in Jira

●Kanban

●Backlog Management

●MS Teams

●Release Management

●Performance Metrics

●Facilitation of meetings and ceremonies (e.g., daily stand-ups, retrospectives, etc.)

●Performance assessment and coaching

●Agile Leadership

●Adherence to company policies and procedures

●Leadership and mentorship

●Effective communication (both written and verbal)

●Team building and collaboration

●Conflict resolution and problem-solving

●Flexibility and adaptability

●Continuous improvement mindset

●Attention to detail

●Innovative Thinking

●Prioritization

Work Experience

Blue Boutique, 1383 E 2100 S, Salt Lake City, UT 84105— Assistant Manager

July 2021 - PRESENT

●Coached and mentored sales associates, resulting in a 25% increase in individual sales performance across the team.

●Facilitated meetings and sprint planning sessions to set goals and monitor progress towards achieving them, ensuring that the team was aligned and focused on delivering value.

●Ensured consistent completion of daily tasks and adherence to company policies and procedures, leveraging Agile principles to foster a culture of continuous improvement.

●Attained the highest individual sales performance in the organization throughout 2022, showcasing a steadfast dedication to surpassing targets.

●Contributed to the professional development of sales associates by providing coaching and support in various areas, including sales techniques, customer service, and teamwork, fostering a collaborative and supportive work environment.

●Utilized Kanban and backlog management techniques to optimize workflow and prioritize tasks.

●Coordinated logistics and release management to ensure smooth operations and efficient delivery.

●Tracked performance metrics and utilized data to drive continuous improvement.

●Enhanced team productivity by 20% through the implementation of performance coaching and process improvements

●Demonstrated innovative thinking and agile leadership to address challenges and enhance team effectiveness.

CBI Security, 59 East Cleveland Ave S, Salt Lake City, UT 84115— Unarmed Private Security Officer And Dispatch January 2021 - July 2021

●Served as an Unarmed Private Security Officer and Dispatch at CBI Security, maintaining safety and security at apartment complexes and city-owned parks.

●Maintained a 100% accuracy rate in creating reports and legal documents, ensuring compliance and proper documentation of security-related actions.

●Collaborated effectively with colleagues and stakeholders to identify potential safety risks and develop preventative measures to prevent incidents.

●Applied sound judgment and critical thinking skills to analyze and resolve security-related issues in a timely and effective manner.

●Maintained high levels of professionalism and composure in challenging situations, fostering trust and confidence among team members and the community.

Other work history

Instacart — Personal Shopper

February 2019 - January 2021

●Personal Shopper at Instacart from February 2019 to January 2021.

●Achieved and maintained a 5-star rating by providing excellent customer service through politeness, punctuality, and attention to detail.

●Consistently met customer satisfaction goals by ensuring accurate and timely delivery of orders.

●Demonstrated strong communication skills and adaptability by dealing with a wide range of customer requests and preferences.

●Exhibited a high level of professionalism and responsibility by managing personal schedule and workload effectively.

Cafe Zupas, 1626 Uinta Way, Park City, UT 84098— Line Server

October 2018 - January 2019

●Demonstrated attentive listening skills and maintained a high level of attentiveness in a fast-paced environment as a line server at Cafe Zupas.

●Contributed to the organization and maintenance of the store, ensuring adherence to high customer service standards while working collaboratively with team members.

●Worked effectively in a fast-paced environment, maintaining attention to detail and a positive attitude to consistently provide customers with high-quality service.

Jersey Mikes, Location — Shift Lead

August 2017 - January 2018

●Demonstrated excellent leadership abilities by learning and applying managerial skills to resolve conflicts, motivate team members and improve morale.

●Successfully fulfilled daily opening and closing duties, ensuring store readiness and customer satisfaction.

●Conducted product quality reviews to maintain company standards and exceed customer expectations.

●Led the team to achieve top rankings in inter-store competitions, resulting in increased sales and customer retention.

Education-

High school Diploma

East Hollywood High School - Salt Lake City, UT

August 2014 to June 2018

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