Development Specialist Business Analyst
Resume:
JYOTI SHARMA
*****.****@*****.***
https://www.linkedin.com/in/jyoti-sharma-sap/
Toronto, ON
SUMMARY
SAP SD Consultant with 7 years of experience with reputed multinational companies Hewlett-Packard, Infosys Ltd., and Accenture Solution Pvt. Ltd.
Bachelor’s in Computer Science and Engineering, an MBA in IT Management and recently, completed International Business Management from Niagara College-Toronto.
Possess strong problem-solving, analytical, and techno-functional skills, helping clients translate their business requirements into technical solutions.
SKILLS AND TOOLS
Cross-functional consultant with expertise in SD and hands-on experience in SAP FI, MM, SCM integrations and other non-SAP applications.
Experience in all phases of a project – Requirement gathering, designing, implementation, all stages of testing and go-live.
Experience in SAP ABAP. Strong Debugging skills. Extensively worked on IDOCS. Implemented User exits and enhancements.
Strong command of SD concepts and configurations- Master Data, Pricing, Item category determination, Business Partners, Account determination, listing and exclusion, item proposal, output determination, incompletion log, Inquiry, quotation, sales order, delivery, and billing.
Special business processes in sales- OTC flow, Consignment process, Third-party sales, Intercompany sales, STO, Returns, Credit memos, Debit memos.
Excellent Project Management, functional business analysis, strong presentation, and interpersonal communication skills.
Ample experience working with technical and non-technical teams on-shore, and off-shore.
Worked as Problem Management Lead to reduce system failures, find opportunities, and improve existing processes.
Methodologies– ASAP, Agile
Tools – JIRA, Confluence, ServiceNow, HP ALM, Microsoft Office 365, SharePoint, Visio.
Domain – Retail, Manufacturing, and Public Services
WORK EXPERIENCE
APPLICATION DEVELOPMENT SPECIALIST - ACCENTURE SOLUTIONS PRIVATE LIMITED
UK POST OFFICE AMS APRIL 2021– AUGUST 2022
Led Problem Management Team. Identified and implemented opportunities to automate manual steps for business users and support teams and reduce recurring failures. Coordinated with various application support teams to track progress and ensured timely completion of RCAs and problem fixes.
As an SCM Lead Consultant, resolved major SAP incidents and managed critical CRs.
Gathered requirements, and planned, developed, and documented solutions. Provide time-effort estimates and draft work orders/contracts for the client to sign off on the solution.
Mentored teammates. Conducted knowledge transfer sessions for business users and the support team.
Developed process design to enable Amazon and DPD pick-up and drop-off billing, including new interfaces, tables, and programs to receive and process data and generate billing.
UK POST OFFICE ATM REPLACEMENT APRIL 2021– OCTOBER 2021
Developed process design to onboard a new ATM vendor and automated the remuneration and FI postings process. Worked on developing new Interfaces between AWS service and SAP using SAP PI.
Worked with non-technical business teams to translate requirements into technical solutions. Bridged the gaps between technical, functional, and business teams.
Prepared Business Process Documentation, Functional and Technical Design documents for the process.
Prepared Test Plan, test scripts and cases for all testing phases. Identified, logged, and resolved defects.
Planned and executed cut-over plan and activities.
Provided Early life support and training to users for the new solution. Also, conducted handover sessions for Project Support Team.
ASSOCIATE CONSULTANT – INFOSYS LIMITED
APPLE SUPPORT SEPTEMBER 2018 – APRIL 2021
As a functional consultant in the SAP SD team, resolved incidents within SLA.
Designed solutions for change requests and prepared Functional specification documents for change requests.
Supported complex system landscape and client-specific processes. SME for Trade-up/Trade-in, Apple BOPIS (Buy Online Pickup in Store) processes.
Proposed RCAs to improve business processes and reduction of tickets.
APPLICATION DEVELOPER - DXC.TECHNOLOGY
VAILLANT AMS & VAILLANT UPGRADE DECEMBER 2015 – AUGUST 2018
As a techno-functional team member of the OTC team, resolved incidents and implemented change and service requests with high-quality deliverables within SLA.
Created Functional specification documents for change requests.
Implemented ABAP changes. Developed new reports, Smartforms, SAP scripts, user exits, and the creation of tables, structures, etc. Prepare technical specification documents.
Led an initiative to reduce daily ~200+ Idocs failures and reduce the manual efforts in correction and reprocessing.
Responsible for planning, estimating effort and execution of SPDD and SPAU activities for the system upgrade from EHP6 to EHP7 and EHP7 to EHP8.
Prepared test scripts and performed testing to ensure processes worked as it is post-upgrades.
EDUCATION
International Business Management from Niagara College Canada, Toronto, Canada (September 2022- May 2023)
Master of Business Administration (Online) from Amity University, Uttar Pradesh, India (January 2019- January 2021)
Bachelor of Technology in Computer Science & Engineering from Uttar Pradesh Technical University, India (August 2011- August 2015)
ACHIEVEMENTS
Received several awards and recognition from Accenture Leadership - Team Recognition Best People (August 2022), Best People (April 2022), Embracing shared success (January 2022) and Recognition for a Project Delivery (June 2021).
Promoted to Application Development Specialist position at Accenture (June 2022).
Awarded a scholarship for Second Language Excellence by Niagara College Canada- Toronto (January 2022).
Received Standing Honour for academic excellence by Niagara College Canada- Toronto (December 2022 & May 2023).
References Available Upon Request
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