Service Agent Executive Assistant
Resume:
SONIA
JACOB
***********@*****.***
Katy, TX 77449
SKILLS
Executive Calendars
Office Equipment Proficiency
Business Correspondence
Advanced MS Office Suite Proficiency
Excel Spreadsheets
Conflict Management
Report Analysis
Project Planning
Executive Leadership
Administrative Skills
Meeting Agendas and Minutes
Board of Directors Support
Procedures Scheduling
Excellent Active Listening Skills
Excellent Interpersonal Abilities
Outstanding Computer Proficiency
Meeting Logistics
Schedule Management
Legal Administrative Support
Administrative Support Specialist
Information Confidentiality
Travel Accommodations
EDUCATION
University of Mumbai
India • 04/2011
Bachelor of Science: Hospitality Studies
CERTIFICATIONS
Certified Data Analytics, Harvard Online Business Scholl
PROFESSIONAL SUMMARY
Dedicated Executive Assistant with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
WORK HISTORY
Data Connecxion And Prime Express Logistic LLC - Senior Executive Assistant
Houston, TX • 01/2022 - Current
Managed complex calendar scheduling with focus on proper allocation of executive availability.
Prepared meeting agendas and briefing papers for members of board of directors and executive team.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Contributed to smooth business operations by planning and organizing meetings and conferences.
Used software to coordinate meetings, appointments and tasks senior executives.
Prepared presentations, materials and documentation for use executives in meetings and engagements.
Processed travel expenses and reimbursements for executive team and senior management group.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Supported human resources department in recruiting and onboarding of candidates.
Managed external contacts for CEO and kept track of periodic communication needed for priority contacts.
Located and attached appropriate files to incoming correspondence requiring replies.
Assisted senior management with major initiatives and projects.
Maintained confidential, administrative support to executive team.
Coordinated and executed special projects.
Greater Houston Retailer Association - Executive Assistant
Stafford, TX • 09/2016 - 01/2022
Organized and coordinated conferences and monthly meetings.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Processed travel expenses and reimbursements for executive team and senior management group.
Screened calls and emails and initiated actions to respond or direct messages for managers.
Trained junior office staff in correct procedures and reporting requirements.
Transcribed minutes of meetings and executed meetings and events for company to support sales, business development and senior management teams.
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
Created expense reports, budgets and filing systems for management team.
Coordinated Events for the Directors and Executives.
Used QuickBooks to produce monthly invoices, reports and other deliverables.
Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
Filed paperwork and organized computer-based information.
Worked with senior management to initiate new projects and assist in various processes.
Answered high volume of phone calls and email inquiries.
Handled incoming and outgoing mail, email and faxes.
Took notes and dictation at meetings.
Executed basic banking and bookkeeping tasks.
Promoted team productivity by keeping supplies organized and well-stocked.
Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
Sahara India Parivar - Guest Service Agent
India • 08/2013 - 12/2014
Responded to incoming guests, telephone calls, and email inquiries with efficiency and professionalism.
Streamlined check-in process to decrease wait times and increase customer satisfaction.
Assisted guests with check-ins, account inquiries and any additional services needed.
Answered guest inquiries and provided information regarding hotel services and amenities.
Maintained consistent positive customer feedback.
Greeted guests upon arrival and offered assistance.
Oversaw fast-paced front desk operations and guests' needs at busy facility.
Movenpick Hotel Jumeirah Beach - Personal Assistant
United Arab Emirates • 02/2013 - 01/2014
Displayed absolute discretion at handling confidential information.
Oversaw personal and professional calendars and coordinated appointments for future events.
Maintained appropriate filing of personal and professional documentation.
Responded to emails and other correspondence to facilitate communication and enhance business processes.
Sourced and ordered office equipment and supplies.
Arranged domestic and international travel plans and itineraries.
Kept detailed track of household and maintenance inventory and schedules.
Organized clients' homes prior to arrival home and performed house-sitting duties.
Coordinated and planned vacations for family.
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