Qa Analyst Center Representative

MAKESH KUMAR PALANISWAMY

Cell:813-***-****

Email: ***********@*****.***

Professional Summary:

An organized and dedicated QA having 19 plus years of experience in Information Technology, able to motivate teams to perform at their best as well as prioritize and delegate tasks effectively to ensure quality project delivery within a team environment.

Having 19+ years of experience in professional software testing

Having experience in working in Asset Servicing/Fixed Income/Derivatives/Retail Lending/Banking Domain

Knowledgeable in Automation testing using Java, Functional Testing(FT), System (ST), System Integration Testing (SIT), Enterprise Integration Testing (EIT), Regression, Smoke/Sanity, User Acceptance/ Business Acceptance (UAT) and production support

Experience in SDLC/Waterfall and Agile methodologies.

Sound knowledge & proficiency in Testing Life Cycle (TLC) including Test Planning and Analysis, Planning Process, Test Strategy, executing tests, Defect Tracking and Test Reporting.

Experienced in creating Software test automation framework (STAF)

Expertise in the preparation and review of test plan, test cases and test data

Experience in QTP 9.2,UFT 12.5, Quality Center 9.2 and Selenium.

Experience in designing, developing, enhancing module base automation using Tricentis' model-based automation tool TOSCA

Completed AS1 and AS2 TOSCA certification

Experience in validating XML SOAP messages and API testing using Postman

Executing Selenium test cases and reporting defects.

Possess good knowledge and experience in testing process and software life cycle; Have good analytical, problem solving, and communication skills

Technical Skills:

Test Automation Tool : QTP v9.2,UFT 12.5,Selenium,TOSCA

API Tools : Swagger UI

Other Tools : TOAD, AQT,PG Admin,GIT,Postman

Defect Management Tool : Clear Quest, Quality Center v9.2,JIRA v6.4,t

Configuration Tool : Visual Source Safe, Mercury PDR

Operating Systems : MS DOS, UNIX, and Windows 2000/XP/NT

Web Technologies : VB.NET, ASP and ASP.NET,

Languages : Visual Basic 6, C, C++ and C#, JAVA

App/Web Server : WebLogic 8.1, WebSphere 6.0, IPlanet 6.1 and IIS server

RDBMS : GreenPlum, DB2, SQL Server 2000, Oracle 9i and MS

Access 2000

PROFESSIONAL and PROJECT EXPERIENCE:

Working as IT Quality Assurance Analyst in Innova Solutions from 02-Mar-2020 to till date.

Worked as a Lead Consultant in POLARIS CONSULTING & SERVICES LTD from 04-Dec-2006 to till 07-Feb-2020

Worked as a Test Engineer in Indium Software from 15-May 2006 to 30-Nov-2006.

Worked as a Test Engineer in Leibniz Technologies from 11-Dec-2003 to 10-May-2006.

PROJECTS PROFILE:

Client : Bank of the West Jan 2022- Till Date

Employer : Proficient Business Systems, Inc

Project Name : CRES-HALO(Loan Origination System).

Domain : Banking

Role : QA Analyst/QA Lead

Project Description:

HALO is a Loan origination system designed to manage the loan origination and fulfilment processes. HALO enables lenders to work more efficiently, leveraging automation and workflow tools that deliver an excellent borrower, sales, and operational user experience. HALO application facilitates the mortgage transaction from Origination to Post Closing.

Responsibilities:

Analyses business requirements, design documents for completeness and testability.

Develops test plans, test scenarios, test cases, test data and test scripts for different types of testing activities.

Performs execution of test cases, test scripts, captures test results, test metrics and reports them.

Staging test data for UAT team and perform user stories demo in UAT environment.

Regression testing in SIT and UAT environment.

Validation of JSON formatted data and testing API calls.

Identifies and tracks system defects, performs root cause analysis of the defects and works with the development team to resolve them.

Organize and track Defect management through ALM and Jira.

Conducting Defect Triage Meeting with Developers and Stakeholders to track and resolve issues.

Conduct internal reviews of test artifacts to measure and assure adherence to established QA standards.

Performs and coordinates system verification and validation test activities utilizing various tools such as Client Quality Centre/Application lifecycle Management.

Plan test schedules or strategies in accordance with project scope or delivery dates

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.

Client : Bank of the West Jan 2022- Till Date

Employer : Proficient Business Systems, Inc

Project Name : VOICE Biometrics and Case Management system.

Domain : Banking

Role : QA Analyst/QA Engineer

Project Description:

VOICE Biometrics is a verification tool used by Contact Center to verify callers by their voice. The engine that does this is Nuance free-speech tool that creates voice prints during enrolment and then compares the voice print on future calls. The Contact Center representative has limited view of the system and it is integrated into Appian portal. The representative clicks on the customer name in the portal, which sends a unique ID to Nuance that is reference key for Voice print. For unenrolled customer, the representative performs additional authentication and click enroll button on the Nuance screen and audio is analysed. The caller, which was previously enrolled, the Nuance screen indicates Match or No-Match to the enrollment. Case Management system provide a systematic way of managing tasks and day-to-day activities by creating cases, case assignment and case routing flows.

Responsibilities:

Analyses business requirements, design documents for completeness and testability.

Develops test plans, test scenarios, test cases, test data and test scripts for different types of testing activities.

Performs execution of test cases, test scripts, captures test results, test metrics and reports them.

Staging test data for UAT team and perform user stories demo in UAT environment.

Regression testing in SIT and UAT environment.

Validation of JSON formatted data and testing API calls.

Identifies and tracks system defects, performs root cause analysis of the defects and works with the development team to resolve them.

Organize and track Defect management through ALM and Jira.

Conducting Defect Triage Meeting with Developers and Stakeholders to track and resolve issues.

Conduct internal reviews of test artifacts to measure and assure adherence to established QA standards.

Performs and coordinates system verification and validation test activities utilizing various tools such as Client Quality Centre/Application lifecycle Management.

Plan test schedules or strategies in accordance with project scope or delivery dates

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks

PROJECTS PROFILE:

Client : Centene/WellCare Aug 2021- Jan 2022

Employer : Proficient Business Systems, Inc

Project Name : EMBARK-Enrollment and Premium Billing

Domain : Healthcare

Role : QA Engineer

Project Description:

EMBARK is the NextGen enrolment platform for Medicare and Marketplace line of business.

EMBARK integrates with multiple enrolment sources. Premium Billing calculates premiums for group and subscribers and manages account.invoice,payment and delinquency. EMBARK reduces the manual enrolment process and decreases vendor costs for processing enrolment.

WorkQueue deals with workflow management of enrolment, payment process, invoice creation,payment exception, suspense account and reimbursement request.

Responsibilities:

Analyses business requirements, design documents for completeness and testability.

Perform API testing using SWAGGER UI for enrolment, payment, payment reversal, cancel payment, create invoice, reimbursement request, configuration

Validation of JSON formatted data(Request and Response) and testing API calls.

Develops test plans, test scenarios, test cases, test data and test scripts for different types of testing activities.

Performs execution of test cases, test scripts, captures test results, test metrics and reports them.

Develop and Maintain test modules in TOSCA.

Developed Data Driven Tests using TOSCA and automated functional /regression testing

Identifies and tracks system defects, performs root cause analysis of the defects, and works with the development team to resolve them.

Organize and track Defect management through Jira.

Conducting Defect Triage Meeting with Developers and Stakeholders to track and resolve issues.

Conduct internal reviews of test artifacts to measure and assure adherence to established QA standards.

Plan test schedules or strategies in accordance with project scope or delivery dates

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

PROJECTS PROFILE:

Client : Bank of the West Oct 2020- Jul 2021

Employer : Proficient Business Systems, Inc

Project Name : PPP(Payment Protection Program)/Forgiveness

Domain : Banking

Role : QA Analyst

Project Description:

PPP is a loan designed to provide a direct incentive for small businesses to keep their workers on the payroll. Appian system sends automated emails to Customers who are eligible for PPP Loans. Customer will sign up in the Portal and submits the PPP application. The submitted application will be reviewed in Appian by Co-coordinators or Analyst. Appian will make decision on the application reviewed and submits to SBA.SBA will return the decision with approval or denial to Appian and it communicates back to customer.

Responsibilities:

Analyses business requirements, design documents for completeness and testability.

Develops test plans, test scenarios, test cases, test data and test scripts for different types of testing activities.

Performs execution of test cases, test scripts, captures test results, test metrics and reports them.

Staging test data for UAT team and perform user stories demo in UAT environment.

Regression testing in SIT and UAT environment.

Validation of JSON formatted data and testing API calls.

Identifies and tracks system defects, performs root cause analysis of the defects and works with the development team to resolve them.

Organize and track Defect management through ALM and Jira.

Conducting Defect Triage Meeting with Developers and Stakeholders to track and resolve issues.

Conduct internal reviews of test artifacts to measure and assure adherence to established QA standards.

Performs and coordinates system verification and validation test activities utilizing various tools such as Client Quality Centre/Application lifecycle Management.

Plan test schedules or strategies in accordance with project scope or delivery dates

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems.

Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks

Client : Bank of the West Mar 2020- Sep 2020

Employer : Proficient Business Systems, Inc

Project Name : DRA(Dealer Relationship Application)/DCA

Domain : Banking

Role : QA Analyst/QA Engineer

Project Description:

DRA is a Dealer Relation Application that Lender view each dealership as a separate origination channel. DRA used to onboard the dealers by providing dealer information and creating a program like Participation, Bear Bonus and Promotion. DRA assigns each of the program to single or multiple dealers. DRA Administrator review the program assignment and decides for approval or rejection based on dealer profile information.

Responsibilities:

Analyses business requirements, design documents for completeness and testability.

Develops test plans, test scenarios, test cases, test data and test scripts for different types of testing activities.

Performs execution of test cases, test scripts, captures test results, test metrics and reports them.

Staging test data for UAT team and perform user stories demo in UAT environment.

Regression testing in SIT and UAT environment.

Identifies and tracks system defects, performs root cause analysis of the defects and works with the development team to resolve them.

Organize and track Defect management through ALM and Jira.

Conducting Defect Triage Meeting with Developers and Stakeholders to track and resolve issues.

Conduct internal reviews of test artifacts to measure and assure adherence to established QA standards.

Performs and coordinates system verification and validation test activities utilizing various tools such as Client Quality Centre/Application lifecycle Management.

Plan test schedules or strategies in accordance with project scope or delivery dates

Participate in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems

Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks

Client : BMO Harris Bank July 2017- Feb 2020

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : NexGen QA – Mortgages(NetOxygen)

Domain : Banking

Role : Test Lead/Test Engineer

Project Description:

NetOxygen is an end-to-end loan origination software platform that streamlines the entire loan processing and fulfillment workflow from managing leads and taking application to document preparation. Funding, Post-closing and interim servicing.NetOxygen LOS provides smart configuration functionality that enables various products setups, workflow configurations to meet banks business and regulatory needs. NetOxygen has Integration with various credit and loan servicing applications to obtain the information like Credit Report, Flood Certificates, Employment Verification, Appraisals, Titles and SSN Verification etc. NetOxygen’s strong capability supports to meet State and disclosure requirements like HMDA, TILA-RESPA(TRID).

Responsibilities:

Requirement Understanding discussion with Product team

Analyse requirements, procedures and problems to automate or enhance the existing systems.

Mortgage and Consumer Loan staging for UAT team.

User stories demo in UAT environment

Actively involved in developing automation scripts using TOSCA

Develop and Maintain test modules in TOSCA.

Developed Data Driven Tests using TOSCA and automated functional testing.

Review & development of automation TOSCA for NetO Mortgage application

Regression testing in SIT and UAT environment.

Onsite/Offshore co-ordination of daily project activities and deliverables.

Preparation and review of SIT Test Approach/Test Plan/SIT Exit Report documents.

Organizing peer level review of the test cases and test data

Develop and maintain the automated test data creation for major critical workflows using UFT.

Test Script Development and review the script to make sure end to end coverage and guidelines.

Maintain/Manage regression test suite in Bitbucket and execute in remote machines through Bamboo

Execution of Selenium/UFT Test Cases and reporting defects

Involved in Regression Testing using Selenium.

Configuration Management

Preparing and delivering the status reports and project metrics to the stakeholders

Task allocation, Progress monitoring and reporting

Scheduling and Tracking the Systems Integration Test activities

Executes the System Integration Test

Client : CME December 2015- June 2017

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : BAMS(Banking and Asset Management System)

Domain : Clearance and Risk

Role : Test Lead

Project Description:

BAMS is a SWIFT Message tool mapping process and uses external tool Volante in an embedded mode to generate and parse SWIFT messages and data.It is used for generation of SWIFT Wires for ITD and RTH clearing cycles,Collateral Transactions,Cash,Securities,IEF.

BAMS also used for receiving and parsing SWIFT messages, matching of Cash and Security Messages.

Responsibilities:

Requirement Understanding discussion with Product team

Analyse requirements, procedures and problems to automate or enhance the existing systems.

Onsite/Offshore co-ordination of daily project activities and deliverables.

Preparation and review of SIT Test Approach/Test Cases/Post Test Report documents.

Creation of Feature files.

Execution of Selenium Test Cases and reporting defects

Involved in Regression Testing using Selenium.

Configuration Management

Preparing and delivering the status reports and project metrics to the stakeholders

Task allocation, Progress monitoring and reporting

Support backend and front end development team in deployments.

Scheduling and Tracking the Systems Integration Test activities

Executes the System Integration Test

Task allocation, Progress monitoring and reporting

Raising defect in JIRA and tracking defects to closure

Client : CME January 2015- December 2015

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : Fin Systems

Domain : Clearance and Risk

Role : Test Lead

Project Description:

Fin Systems processes banking instruction files from C21 for collateral transactions periodically in intraday. It reads banking instructions from C21 database for clearing cycle initial margin calls/releases, variation margin pays/collects and sends messages to banks or custodians by sending SWIFT formatted files to SWIFT Alliance software. Financial SWIFT Message Generator generates collateral transaction SWIFT messages for US debt securities and Asset Collateral Management (ACM) provides UI to initiate SWIFT message generation for security transactions and maturities

Responsibilities:

Requirement Understanding discussion with Product team

Analyse requirements, procedures and problems to automate or enhance the existing systems.

Preparation and review of SIT Test Approach/Test Cases/Post Test Report documents

Stand Up/Scrum Meeting

Involved in Regression Testing using Selenium.

Configuration Management

Preparing and delivering the status reports and project metrics to the stakeholders

Support backend and front end development team in deployments.

Scheduling and Tracking the Systems Integration Test activities

Executes the System Integration Test

Task allocation, Progress monitoring and reporting

Raising defect in defect tracking tool and tracking defects to closure

Client : DTCC January 2013-Dec 2014

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : Global Trade Repository (GTR)

Domain : Derivatives

Role : SIT Project Coordinator

Project Description:

DTCC's cross asset Global Trade Repository (GTR) will provide the industry with a central point of communication and storage for reporting OTC derivatives for Credit, Equities, Rates, Commodities and FX asset classes. The Trade Repository currently supports

i)Dual-sided and single sided transactions from trading counterparties and industry participants such as Derivatives Clearing Organization (DCO), Confirmation Platforms, Asset Servicing Platforms and middleware services.

ii) Position reporting and it will be based upon either submitted position snapshots, calculated from individual transactions (new trades and post-trade lifecycle events) or both.

iii) Provides the industry participants with some basic canned report that will enable them to view positions and status of submissions. All reports will be viewable only by the entities with appropriate permissioning and authorization.

iv)The Trade Repository being a global repository currently is extendable to multiple reporting regimes (Regulators) and each able to view the data to which they are entitled to under their jurisdiction.

Responsibilities:

Requirement Understanding discussion with Product team

Preparation and review of SIT Test Approach/Test Cases/Post Test Report documents

Configuration Management in PDR

Co-ordinating Data Replication activity between Oracle and Greenplum

Preparing and delivering the status reports and project metrics to the stakeholders

Scheduling and Tracking the Systems Integration Test activities

Executes the System Integration Test

Task allocation, Progress monitoring and reporting

Raising defect in defect tracking tool and tracking defects to closure

Client : DTCC April 2012-January 2013

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : ETF Rewrite

Domain : Capital Marketing-Clearance

Role : SIT Project Co-ordinator/Team Member

Project Description: The ETF application facilitates the creation and redemption of Index Shares, also known as Exchange Traded Funds (ETFs), in an automated process. NSCC reports on, clears and settles ETFs and their underlying securities through the creation/redemption process, which is initiated by an authorized participant (broker-dealer) and ETF Agent. The system was initially built to support the clearance and settlement of the S&P 500 Depositary Receipts (SPDRs) trading on the AMEX. The market has substantially increased since then and several sponsors / markets now offer ETF trading. The current system only reports portfolio information on equity and fixed income securities, and does not allow for creation and redemption, or reporting of mixed basket portfolios unless they are represented by their cash value. Most of the ETF components are still equity product; there has been a significant increase in other asset classes and complexity. The speed and breadth of innovation in the ETF market has been remarkable, and requires DTCC to revamp /enhance current system capabilities in order to meet current Industry needs and support future growth.

Responsibilities:

Understanding the client requirements and project functionalities, attending the Project management weekly meeting

Preparing Feasibility/Business Case estimations

Preparation and review of SIT Test Approach/Test Cases&Scripts documents

Configuration Management in PDR

Setup and coordinating the data sources in the QA environment

Preparing and delivering the status reports and project metrics to the stakeholders

Scheduling and Tracking the Systems Integration Test activities

Client : DTCC September 2010-March 2012

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : DVP Rewrite

Domain : Capital Marketing-Fixed Income

Role : Team Lead/Offshore-Coordinator

Project Description: The primary objective of the DVP Rewrite project is to rewrite the existing DVP application on a J2EE based platform using IBM Websphere as application server and Oracle database as data store (on an AIX platform). FICC-GSD’s current comparison and settlement system DVP is built on a very old technology set, i.e. a VMS operating system, Pascal as the main programming language (but also some Bliss and C++) and TMX as the database server. As the support for these technologies will not be available in near future, it is necessary that the system migrated to newer technologies.

Responsibilities:

Coordinating work between Offshore and Onsite team.

Preparation of WBS.

Functionality Understanding of new changes.

Knowledge sharing among team members.

Test Approach preparation.

Test Scenario and Test Case preparation

Review of Test Cases and Scenarios.

Review Meeting Test Scenarios/Cases with Client

Manual Execution of Test cases.

Reporting Defects and Tracking defects.

Defect Meeting.

Client : DTCC April 2010-August 2010

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : Underwriting System-Corporate Debt Release 3

Domain : Capital Marketing-Securities Processing

Role : SIT Project Co-ordinator

Project Description: UW SOURCE is the Underwriting redesign project of DTC. UW SOURCE which is now in production enables its users to create/ update selected Sub Issue Types of Municipal Debt and Corporate Equity Securities. The current phase of implementation includes the redesign of processing of Corporate Debt Securities. This redesign will leverage where possible, screen design, business validations and specifications built for Municipal and Corporate Equity Securities. The layouts and templates were based on Sub Issue Type or group of similar Sub Issue Types. The organization of data in the selected Sub Issue Types of Municipal templates was based on underwriting process for which the data was a pre-requisite. Thus, each screen had four sections based on the process for which the information was required that is Creation, Trade Eligibility (of Securities), Issue Approval and Settlement Eligibility (of Securities).

Responsibilities:

Involved in the preparation of WBS.

Coordinating work between Offshore and Onsite team.

Functionality Understanding of new changes.

Knowledge sharing among team members.

Test Approach preparation.

Test Scenario and Test Case Preparation.

Review Meeting of Test Approach/Test Scenarios with Client.

Review of Test Cases and Scenarios.

Manual Execution of Test cases.

Reporting Defects and Tracking defects.

Defect Meeting.

Execution of Automated Scripts for Regression Testing

Client : DTCC February 2010- April 2010

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : Quality Center-Proof of Concept

Role : Team Member/Lead

Project Description: This project primarily consists of uploading current test assets (automated) to Quality Center so as to enable execution from a central location. The project involves of Migration of automated scripts from QTP to QC. The migration consists of 37 Applications. The existing QTP framework required modification in order to execute the scripts from Quality Center.

Responsibilities:

Identifying obsolete Removal Test Cases

Mapping of Datasheets and Test Cases

Uploading of Test Cases into QC.

Execution of Test Cases from QC.

Involved in preparation of Project Status Report/Daily Status Report/WSR

Co-ordination with Onsite Team

Client : DTCC November 2009-February 2010

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : Underwriting System-Change Requests

Domain : Capital Marketing-Securities Processing

Role : Team Member/Lead

Project Description: This project consists of 5 small enhancements/change requests as approved by the business ops. These change requests includes:

1. Screen customization- UW SOURCE provides online screens using which Underwriters and DTC Internal Users can create & process Offerings. The fields displayed in the online screens are fixed and same for all users in UW SOURCE. Users cannot select the fields they want to see in the screens.UW source allows the customization view of columns

2. Broadcast message- A new screen will be added to UW SOURCE to search/ add/ update/ review broadcast messages

3. UW Source allows call/put date editable in the Optional Call Feature/Put Feature screen

4. Sending emails for Ownership Reject/Return and for Issue Approval/Rejects -UW Source create an auto notification mail during Ownership Reject/Return and for Issue Approval/Rejects

5. Assigning the same user to all work items within a single offering and same user group (CR 94).

Responsibilities:

Functionality Understanding of Change Requests.

Knowledge sharing among team members.

Test Approach preparation.

Test Scenario and Test Case Preparation.

Review Meeting of Test Approach/Test Scenarios with Client.

Review of Test Cases and Scenarios.

Manual Execution of Change Requests.

Reporting Defects and Tracking defects.

Defect Meeting.

Involved in preparation of Post Test Report

Regression Testing

Client : DTCC August 2009-November 2009

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : ATP (Account Transaction Processor)

Domain : Capital Market-Settlement Processing

Role : Team Member/Lead

Project Description: The ATP System is the core processing system for all transaction activity affecting clients’ security positions held @ DTCC.It checks all transactions versus systemic risk management controls and other business rules rationale. This application is like B2B application in which each positive or negative test condition will be converted to a flat file and uploaded in to the system. Then, the system will respond back its acceptance or rejection with an appropriate code. Validation will be done based on comparing the predefined accept or reject code with system generated accept or reject code

Responsibilities:

Involved in Preparation of Effort Estimation

Involved in Preparation of Test Approach document

Understanding the FS document

Involved in Preparation and Review of Test cases & Test data

Assigning tasks to team members

Coordinating with Client for queries

Client : DTCC March 2009-July 2009

Employer : POLARIS CONSULTING & SERVICES LTD

Project Name : Underwriting System-Corporate

Domain : Capital Marketing-Securities Processing

Role : Team Member

Project Description: UW SOURCE is the Underwriting redesign project of DTC. UW SOURCE which is now in production enables its users to create/ update Municipal Securities and to disseminate Security Information through New Issue Information Dissemination Service (NIIDS). The current phase of implementation includes the redesign of processing of selected Corporate Sub Issue Types. This redesign will leverage where possible, screen design, business validations and specifications built for Municipal securities. For the Corporate redesign, customized templates have been identified for Corporate Sub Issue Types: IMMI, Equity Instrument, and Preferred Stock & Equity Derivative. Web screens will be designed for these templates. Data organization will be based on Underwriting Fee model. Thus, each screen will have only two

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