Administrative and Finance Assistant

INNA NAZAROVA

Toronto, ON M*J *T* 647-***-**** ***********@*****.***

Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excellent in calendar management, scheduling, data entry and database administration. Ready to offer exceptional leadership, planning abilities and problem-solving skills. Administrative Support

Strong Computer Skills

Customer and Client Relations

Finance Operations

Time Management

Schedule Management

Database Organization

Project Planning

Strong Problem Solving skills

BBA: Global Business Management, 08/2018

Centennial College - Toronto, ON

BBA: International Business Management, 06/2016

Kyiv National University of Trade And Economics - Ukraine Assistant Director of Operations, 03/2020 - 05/2022 Coral Club Inc – Toronto, ON

Monitored budget and utilized operational resources. Monitored and coordinated workflows to optimize resources. Assisted in recruiting, hiring and training.

Reduced operational risks while organizing data to forecast performance trends. Analyzed business operations and implemented strategies to improve operational cohesiveness. Managed purchasing, sales, marketing and customer account operations efficiently. PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

Finance Assistant, 03/2020 - 05/2022

Coral Club Inc – Toronto, ON

Managed office inventory and ordered new supplies when items were running low. Gathered, evaluated and summarized account data in detailed financial reports. Tracked financial progress by creating quarterly and yearly balance sheets. Organized budget documentation and tracked expenses to maintain tight business controls. Completed daily cash functions like account tracking, payroll, budgeting. Prepared working papers, reports and supporting documentation for audit findings. Logistics and Inventory Management, 05/2019 - 05/2022 Coral Club Inc – Toronto, ON

Worked effectively in fast-paced environments.

Maintained sufficient inventory levels to meet customer demands at all times. Created and updated regular inventory reports and records. Collaborated with manufacturing and supply chain management. Recorded information, shortages to keep records current and accurate.

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes. Scheduled and coordinated truck, ship and air transport to maximize productivity. Administrative Assistant & Customer Service, 05/2019 - 03/2020 Coral Club Inc. – Toronto, ON

Built and maintained excellent customer relationships through timely response to inquiries. Managed filing system, entered data and completed other clerical tasks. Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Processed customer service orders promptly to increase customer satisfaction. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Followed up with customers about resolved issues to maintain high standards of customer service. Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Administrative Assistant & Collection Represent., 12/2018 - 02/2019 Inter-Co. Inc – Toronto, ON

Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors. Scheduled office meetings and client appointments. Contacted customers to discuss past-due accounts and negotiated payment plans. Maintained accurate records of customer accounts, payments and payment plans. Processed payments and applied to customer balances. Office Manager, 05/2014 - 05/2016

Dynastia – Ukraine

Developed and maintained successful relationships with vendors, suppliers and contractors. Managed office operations while scheduling appointments for department managers. Successfully managed budgets and allocated resources to maximize productivity and profitability. Supervised day-to-day operations to meet performance, quality and service expectations. Input data into spreadsheets and databases.

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