Adjunct Professor Customer Service
Resume:
EDUCATION & PUBLICATIONS
Juris Doctor (JD)/Ph.D: University of Laverne (Claremont Colleges)
Bachelor of Arts, History: Azusa Pacific University
Published historical novel available on Amazon
18+ years of experience in Business Development and Sales Leadership with a proven track record of consistent revenue growth, team mentorship and relationship management.
Organizational Leadership
Operation Innovation and Management
Solution & Portfolio Selling
Change Management
Cross Functional Team Leadership
Creative Problem Solving
Strategic Planning
Design Thinking
Client Relationship Management
Performance Management
Budgeting & Forecasting
Business Intelligence
Development & Retention
Project Management
Negotiations Management
Business Analysis
Administrative Management
Competitive Market Analysis
Salesforce, QuickBooks
Microsoft Word Office Suite 365
linkedin.com/in/laurensiegel
Temescal Valley, CA
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BUSINESS TRANSFORMATION LEADER
HOWARD L. SIEGEL
SKILLS
Vice President
Koblenz Electric (1998-present)
Increased sales to $12 Million in 6 years in North America
Achieved $62 Million in sales YoY, 10% EBITDA; 100+ employees
Reduced debt by 50%; cut inventory by 20%
Demonstrated exceptional performance and drove a major increase in bottom line growth by 28% during COVID-19 pandemic
Spearheaded expansion in customer base and initiation of new 50 SKU line of product
Designed and developed the investor relations strategy, execution plan and budget
Controlled all information and messaging to the investor community and a critical participant in the development of messaging to other key stakeholders
Delivered information and products that fueled the world’s biggest businesses
Successfully prospected and built trust with company key decision makers and was able to bring cornerstone account to the firm
Consistently expanded our sales and revenue growth during the great recession
Executed customer-centric strategies leading to customer satisfaction
Fostered a high-performance culture by motivating teams and developing customer relationships and engagement
Adopted an eternal learner mindset absorbing key aspects of the industry related to arranging, organizing, managing people, and general administrative support
Oversaw the formation and execution of an innovative organizational customer service reformation, resulting in a more collaborative culture
Coordinated and provided customer and employee communications on all policy, service, and contractual requirements
Established relationships with key legislative and agency representatives
Pipeline development through a combination of cold calling, e-mail campaigns and industry events
Closely collaborated with executives to maximize the business results while maintaining the highest focus on corporate objectives
Created vertically aligned and cohesive reporting structure that significantly improved portfolio selling through team collaboration, which transformed company culture
Implemented a successful cross-functional program that provided employees comprehensive, strategic portfolio training
Reached and exceed sales quota (Top 1% in the organization)
President-CEO
KLH Electronics & Computers (1997)
Headed importation of product and components from Asia
Managed organizational activities of a publicly traded firm on the American Stock Exchange with $185 Million in sales
Successfully maintaining stock at $11.00 with sales of $800 Million
Prepared the client stake holders to manage change, user adoption, and fulfillment of the enterprise efficiency goals
Led and coordinated projects with internal and external key stakeholders
Led and executed multiple restored partnerships with resulting in multi-million-dollar contracts
Prospected and developed new sales opportunities for Fortune 500 and large Global 1000 accounts
EXPERIENCE
PROFESSIONAL SUMMARY
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