Shatorea Farmer

470-***-**** adxagc@r.postjobfree.com Villa Rica 30180

CAREER OBJECTIVE

Detail-oriented professional with excellent communication, interpersonal, and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hard-working by my peers, I can be relied upon to help your company achieve its goals. EXPERIENCE

MEDICAL ASSISTANT, Atlanta, Ga

Viral Solutions, April 2022-March 2023

• Assistant that commutes to all Atlanta Public Schools testing staff and students for Covid (PCR & Rapid)

• Enter patients consents

• Verify each patients name and date of birth

• Enter patients results in the company data system

• Take PCR test to the company's lab

MEDICAL ASSISTANT/ MEDICAL BILLER AND CODER, Atlanta, Ga Urgent Care, July 2020-March 2022

• Drawing blood ( finger stick and venipuncture)

• Checking patients vitals

• Transporting blood samples to the laboratory for testing

• Comfort patients, Care

• Check patients in and out

• Scheduling

• Answering phones

• Data entry

• Verifying Insurance

CUSTOMER SERVICE REPRESENTATIVE, Atlanta, Ga

Sitel, August 2019-July 2020

• Responded to telephone inquiries and complaints following standard operating procedures.

• Followed up with customers regarding product functionality and overall satisfaction.

• Maintained logs and documentation to detail key information regarding incoming and outgoing calls.

• Provided account information to customers and explained bill service policies and customer rights.

• Handled customer complaints and inquiries in a courteous and efficient manner.

• Developed strong customer relationships and loyalty through effective communication.

• Processed orders, returns, and exchanges in an accurate and efficient manner. EDUCATION

CERTIFICATE:BASIC LIFE SUPPORT, Marietta, GA

Gwinnett College, Expected graduation Present

ASSOCIATES DEGREE/DIPLOMA IN MEDICAL ASSISTANT/MEDICAL BILLER AND CODER, Marietta, GA

Gwinnett College, July 2020

COMPLETED COURSEWORK TOWARDS CERTIFICATE :CPR & FIRST AID TRAINING, Marietta, GA

Gwinnett College

SKILLS

Monitoring Patient Skillful Adaptability Customer Relations Computer Literacy Triage EMR/EHR Leadership Patient Care Expert

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