Sales Associate Call Center

Frank F. Melendrez Jr.

714-***-**** **********@*******.*** La Puente CA 91746

Summary

Successful real estate professional with 20+ years’ experience as a top loan originator. Leadership roles managing teams in fast paced and compliance intense environments. Maximizing revenue through optimized lead management, sales training and sharp focus on conversion ratios. Proven Individual performer that empowers others to perform above expectations.

Skills

oExtensive real estate sales experience

oCollaborative management style

oClient focused Sales techniques

oStrong verbal and written communication skills

oBroad financial services expertise

oConsistently a top performer in closings and originations

oCurrently licensed Loan Originator in 6 states

Experience

Sales Team Manager / Loan Originator, American Advisors Group

September 2009 – October 2022 Irvine, Ca

oManaged a Team of 10 -15 Loan Originators.

oReviews of all perspective loans for compliance with guidelines and to review structure of sale to obtain best possible conversion ratios on leads.

oConsistently delivered closing percentages above company averages.

oProvided focused training to Team members as needed and held them accountable for sales expectations and continuous improvement.

oManaged lead flow for Team based on performance / conversion ratios.

oResponsible for all compliance, payroll and audit requirements.

Office Manager, Intercoastal Funding Corp

June 2003 - March 2009 Irvine, Ca

oOffice sales manager with direct accountability for production goals.

oManagement of sales floor and marketing campaigns.

oPrimarily responsible for all compliance requirements and record retention.

oTasked with the development of Loan Originators and the management of relationships with wholesale representatives.

oInsured that all loans were processed and closed in a timely, ethical and compliant manner.

Branch Sales Manager, Household Finance Corp

January 1998 – March 2003 Riverside, Ca

oProvided sales leadership for branches.

oWorked closely with sales teams as a mentor, motivator and trainer.

oPrimary responsibility for the overall branch profitability.

oManaged the origination, processing and closing of both secured and unsecured loans for retail clients and third-party vendors.

oSupervised all compliance and record keeping requirements.

oMaximizing up-sale opportunities to all clients to grow branch portfolio.

oManaged Customer retention and all vendor relationships.

Branch Manager / Assistant Vice President, Wells Fargo Bank

June 1995 – September 1997 Bakersfield, Ca

oPrimary responsibility for achieving branch sales goals across a wide range of financial products for all staff members.

oPerformed daily cash audits and managed branch currency requirements.

oDirected technical, compliance and sales training for all staff members.

oExecuted all required compliance tracking and audits.

oTrained staff to deliver a superior level of customer service while working in a fast paced, sales driven and compliance intensive environment.

oPerformed as a strategic business manager and provided sales leadership as a top performing sales associate.

Education

Bakersfield College, Bakersfield Ca

Mount San Antonio College, Walnut Ca

South Bay Business College, Baldwin Park Ca

La Puente High School, La Puente Ca

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