Data Entry, Customer service,Security Officer

Brittny Ervin

*** * ******, *********, **, ***** 773-***-**** ************@****.***

Objective: Professional Security Officer with 8+ years of experience in public and corporate security. I am eager to apply my strong observational, analytical, communication, and problem-solving skills. Knowledgeable in standard concepts, practices, and procedures within a particular field at the same time ensuring safety, enforcing the rules and regulations of an organization to prevent unlawful, suspicious, and unsafe activities, and use best receptionist/customer service practices by managing all facets of front office administration, including handling multi-line phone systems, managing schedules, and maintaining reception and waiting areas.

PROFESSIONAL EXPERIENCE Skokie, IL

Ulta Beauty 08/22 - Present

Hair Stylist

Book appointments and help other customers in the store.

Communicates clearly and has strong active listening skills.

Helps clients decide their haircut and hairstyle.

Completes haircutting techniques, including trims, layers, and texturizing.

Performing haircoloring methods, such as highlights, ombre, and balayage.

Shampooing and Condition and performing scalp treatments.

Styles hair, including blowouts, curls, braids, ponytails, and updos.

Offering hair care tips for home care.

Making recommendations on hair products.

Upsells clients on products and services.

Develops ongoing relationships with clients.

Keep a clean station and sanitize all tools.

Follows all salons policies and procedures.

Knows haircutting, hairstyling, and haircoloring best practices.

Builds long-term relationships with clients and has excellent social skills.

Collaborates with other hair stylists and managers and is a team-player.

Works confidently in a fast-paced salon, has good time-management skills, is punctual, and is detail oriented.

Deerfield, IL

Titan Security (O’Hare Gateway) 03/22 – 02/23 0020

Operational Supervisor

Manage a team of security officers, including participating in hiring /selection, scheduling, payroll, training, coaching, development, and support.

Oversees the daily workflow, schedules, and assignments of staff including security guard and desk clerk.

Effectively utilize access control systems, visitor management systems and CCTV systems as needed.

Prepares and Conducts training for new hires and current staff including training or workplace, drug and alcohol procedures, and related safety and Security topics.

Monitor security cameras that are within the facility.

Reconcile logs, shift responsibilities and patrols; review incident reports prior to submitting to client and coordinate preliminary investigations.

Coordinate and/or conduct site-specific “on the job training,” client–specific training and annual refresher training for staff by adhering to Titan’s training standards.

Train and qualify employees to work in their assigned post.

Identify all tenants and/or visitors upon arrival.

Ensure visitors and vendors are properly signed in prior to accessing the building.

Respond to incidents including property emergencies.

Clearly and accurately record data such as property damage, unusual occurrences, and malfunctioning of equipment, to building and Titan management.

Assist tenants and visitors with directions and general business information.

Titan Security (Horizon Pharmaceutical) Deerfield, IL

Bright Horizon Daycare 12/18 - 03/22

Receptionist/ Officer

Greeting all personnel including the parents and their children.

Responsible for answering calls and documenting accordingly, addressing visitor questions and needs, and providing an overall welcoming environment.

Monitors access control to the company headquarters and global locations, which includes video security systems and security.

Assess security issues and emergency situations suitably.

Provides immediate guidance and assistance during emergency situations.

Routinely interacts with employees, executives, and contractors.

Provides security-related support to internal customers.

Monitors direct response notifications for various security alarm systems.

Directs emergency and non-emergency response to site related situations.

Handles sensitive and confidential information. Prepare situation reports and maintain administrative requirements associated with role and responsibilities.

S.O.S Security (Allstate Corporate) Northbrook, IL

Global Physical Security 04/17 - 07/18

Operational Supervisor

Monitors access control to the company headquarters and global locations, which includes video security systems and security.

Receives reports of incidents involving company personnel/assets and initiates notifications to the appropriate response or contact personnel.

Assess security issues and emergency situations suitably.

Provides immediate guidance and assistance during emergency situations.

Works with facilities to identify areas for improvement in internal processes.

Routinely interacts with employees, executives, and contractors.

Provides security-related support to internal customers.

Monitors direct response notifications for various security alarm systems.

Directs emergency and non-emergency response to site related situations.

Handles sensitive and confidential information. Prepare situation reports and maintain administrative requirements associated with role and responsibilities.

Universal Protection Chicago, IL

Receptionist/ Security Officer (Nokia Corporation) 07/16 – 04/17

Protected property and lives by patrolling the area.

Monitored entrance of property through camera surveillance at front desk.

Identified visitors and asked for appropriate documents and gave temporary ID visitor badges.

Guarded against theft and maintain security.

Responded to alarms and calls of distress.

Stopped suspicious people and asked for identification.

Called for aid if necessary.

Used walkie-talkies, pagers, and cell phones to stay in contact with security personnel.

Answered telephone calls to take messages, answer questions, and provide information.

Checked purses, pockets, and bags for suspicious items.

Inspected windows and doors to ensure locks are in place and working.

Composed notes on Microsoft Outlook and Excel for daily reports.

Gate Gourmet O’Hare – Chicago, IL

Inhouse promotion: Customer service assistant 04/12- 03/15

Provided timely service to airline customers.

Loaded and unloaded equipment into the warehouse, carts, and aircraft.

Ability to work multiple feet off the ground for catering.

Assisted drivers with catering the food to different airlines.

Assisted drivers with guiding the truck to and from the planes.

Communicated with the transportation dispatchers for flight information.

EDUCATION

Tricoci University of Beauty Culture Chicago, IL

Major: Cosmetology 08/14 - 01/16

Fidelity Investigative Training Academy Chicago, IL

Certificate: 20-Hour Basic Training 04/11 – 04/11

Kentucky State University Frankfort, KY

Major: Political Science 08/09 – 12/09

HIGHLIGHTS

Management Training

Excellent communitive skills

Data entry

Security training

Sale and Marketing

Proper cash handling

Computer skills in Microsoft Word 365, Adobe Photoshop/Image Ready, Sketch-Up, Micro-Media, and Fireworks

References Available Upon Request

Contact this candidate