Customer Service Claims Examiner

LYNETTE HARRIENS

**** ******* ***** ********, ***** 75071 773-***-****

************@*******.***

OBJECTIVE

Challenging positions providing an opportunity management skills and experience with the knowledge and extensive background in customer service.

SUMMARY

More than eighteen years with the federal government, with strength in analytic skills, and customer service skills.

Currently gaining skills in outstanding customer service, and management skills. Ability to multitask, teamwork oriented, dependable, good verbal, and communication skills. Excellent organizational skills.

EDUCATION

Southern University, Baton Rouge, Louisiana

Bachelor of Liberal Art Studies - Broadcast Journalism

PROFESSIONAL EXPERIENCE

10/2009-Present Disability Claims Examiner

Social Security Administration, Dallas, TX

Detailed Description of Duties:

I assist with the special project for Federal Disability Case Processing Sites (FDCPS), assisting the Office of Disability Adjudication and Review

I review disability claims for which a hearing request was filed before the Office of Hearings and Appeals, to determine if an Administrative Law Judge can reverse the prior determination prior to a hearing.

After review of all medical issues, I consult with the regional medical staff and reverse prior determinations, when applicable.

I thoroughly reexamine all evidence on record and make an independent assessment, reviewing and considering the evidence as if no decision has previously been rendered.

02/2005-10/2009 Claims Authorizer,

Social Security Administration, Chicago, IL

Detailed Description of Duties:

As a Claims Authorizer in the Immediate Claims Taking Unit (ICTU), I interviewed applicants for Social Security retirement, survivors, and Medicare benefits.

I informed them of provisions and entitlement factors they must meet and requested supporting evidence. Upon receipt of all evidence, I reviewed and reconciled discrepancies in all types of claims, with particular focus on cases that were highly complex.

I analyzed and authorized award or disallowance action for all claims, considering all applicable rules and regulations.

10/2003-12/2004 Third Key Manager,

MAC Cosmetics Rice Village, Houston, TX

Detailed Description of Duties:

Sales Achievement and Customer Service-Maintain personal and store sales goals. Help customers select and purchase merchandise and demonstrate products on customer where applicable. Inform supervisor quickly about problems related to customer issues and/or requests.

Track retail sales against goal using the system provide. Serve as a resource for general product knowledge to all customers and staff members. Communicate training needs that will result in increased sales to Store Manager.

Utilize and maintain customer database for phone calls, product launches, events, and appointments in conjunction with the Company’s customer program.

General Management-Help maintains a cohesive, cooperative work environment through team building and motivation. Communicate all corporate policies and procedures to staff and ensure compliance.

Function as the manager on duty in the absence of senior management. Follow and help implement all corporate visual presentation standards and guidelines.

SKILLS

Computer: Microsoft Word, Excel, Access, and Outlook

Systems Applications: APE, MAP, CARS, CheckVision, Winfax Appro, Jack Henry, Peoplesoft, LaserPro, Cypress, and JDA

REFERENCES

Available Upon Request

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