Telecommunications Technician

Jonathan Benavides

*** ** **** **, ******* Beach, FL 33060 646-***-**** *********************@*****.***

Telecommunications Technician with over 6+ years experience in the installation and repair of voice, data and video services, installing and troubleshooting, skills ideal for a Cell Site Engineer or related position.

PROFESSIONAL SUMMARY

●Performs repair and maintenance on multiple Verizon services as well as third parties including video, data and voice.(Alcatel, Nokia 7750 and Ericcson Baseband 6630 & 6648)

●Able to inspect the efficiency of the organization's communication networks, ensuring its optimal performance to support operations.

●Adept at upgrading systems, running diagnostic tests for newly installed cables.

●Excellent knowledge of the technological industry, including client needs to determine the best procedures to maintain the reliability of existing systems.

●Use of hand tools and specialized telecommunication installation tools during installation of equipment.

●Composes clear concise reports and documentation for system processes and reference.

●Adherence to all operational safety practices and protocols.

●Over 5 years of troubleshooting at the switchboard and split bank.

●Changing heat coils and fuses at the Central Office facilities.

●Installations, repairs and troubleshooting of CAT5 & CAT6.

●Working at manhole and CEV Hub station maintaining Litespan and Line Cards.

●Migrating Voice Connect to 4G-5G network.

●Assisted Switch Operators with troubleshooting and repairs.

●Operating knowledge of VMWare and Microsoft OS.

AREAS OF EXPERTISE

●Telecommunications Installations

●Communications Systems

●Field Service

●Troubleshooting/Equipment Testing

●Copper Cabling

●Diagnostic Testing/Analysis

●Customer Service

●Bilingual, English/Spanish

Fiber Cabling

WORK EXPERIENCE

AT&T - Delray, FL 12/2022 – present

Installation Technician

●Install, maintain, and repair AT&T wire systems in residential and commercial locations.

●Diagnose and troubleshoot customer service issues related to the installation of new services or existing services.

●Install and configure network equipment such as routers, switches, modems, and other hardware components.

●Perform quality assurance tests on all installations and repairs to ensure proper functioning of the system.

●Provide technical support to customers regarding their AT&T wire systems.

●Maintain accurate records of all work performed, including time spent, materials used, and any additional information needed for billing purposes.

●Follow safety protocols when working with hazardous materials and tools.

●Ensure that all wiring is installed according to local codes and regulations.

●Monitor and test signal strength and performance of the AT&T wire system.

●Respond to emergency calls from customers and provide prompt resolution.

●Train and mentor junior technicians on best practices and procedures.

●Keep up-to-date with industry trends and technologies.

Verizon Connected Solutions - Woodbridge, NJ 02/2016 – 07/2022

Multimedia Service Technician

●Perform installations and optimizations, troubleshooting, maintenance, testing, and repair of phone, internet, television services and equipment.

●Train technicians on copper maintenance and installation technology to boost the overall performance of the team.

●Perform diagnostic tests on integrated circuit equipment and identify services and equipment requiring upgrades, repair, or replacement.

●Assist customers with installation of software on personal computing and network devices to ensure proper configuration required to work with deployed telecommunications services.

●Provide timely responses to service inquiries and follow up post-service remediation to ensure customer satisfaction with performed services.

●Provide detailed reports of work performed in the company's service order tracking and management system to ensure the scope of work was performed, as requested, and any outstanding issues are accurately captured and identified for follow-up.

●Respond to service calls; troubleshoot and resolve complex problems independently.

●Comply with OSHA’s and Verizon’s regulatory safety standards.

●Worked and maintained Ericsson Baseband 6630 & 6648 equipment at Verizon Central Office facilities.

●Install and troubleshoot “Voice Connect” services. Voice Connect enables customers to have their phone services connected wirelessly.

●Troubleshooting using Tempo 1134-5029 Sidekick and JDSU HST- 3000 Infineon DSL voltmeter.

●Replacing jumpers at the Central Office

●Complying with company- and industry-wide standard directives to maintain network performance and enhance efficiency.

Board Of Education - New York, NY 06/2006 – 02/2016

Facilities Technician

●Performed general labor to support operation requirements, yard maintenance, building maintenance, etc.

●Maximized efficiency 20% by professionally cleaning of classrooms, rest rooms, hallways, multipurpose rooms, offices, and all interior rooms.

●Ensured the school campus was secured from all unwanted forces by installing a state-of-the-art alarm system.

Fed-Ex Ground - Queens, NY 02/2000 – 05/2006

Truck Driver Assistant

●Assisted truck driver by loading and unloading vehicles, pads, stacks, and securing items in position on the truck to prevent damage during shipment.

●Delivered and stacked merchandise on customer's premises and collects payment or obtains receipt for goods.

●Processed all general customer service requests, interacted efficiently with business customers providing information and resolving critical problems.

●Resolved time limitations and scheduling conflicts and provided superior customer service.

EDUCATION

●Stevenson High School, Bronx, NY, High School Diploma, 2000

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