Program Coordinator Service Delivery

NORMA B. WALKER

***** ********** *****, ***. ***, Gaithersburg, MD 20879: 301-***-****: ******@*****.***

SUMMARY OF QUALIFICATIONS

Skilled at advocating for and working with mentally challenged and developmentally disabled individuals. Proficient in the use of Microsoft Word and Excel. Proficient in the use of the internet.

EXPERIENCE

Medical Management and Rehabilitation Services

609 Global Way, #113,

Linthicum Heights, MD 2018 to 2021

Coordinator of Community Service

Facilitate meetings (annually, quarterly, and weekly, wellness calls, Annual Needs Reviews and assist with Waiver Applications for DDA Services for Disability individuals).

Editing documentation, submission of documentation to DDA, and completing

supervision notes

Total Care Service Inc.

9901 Business Pkwy Ste R

Lanham, MD 20706

Coordinator of Community Services 2021 to 2022

• Completes Person-Centered Plan (PCP) within the first 30 days of notification that Total Care Services, Inc. is the provider of community coordination services.

Actively documents electronically in real-time all contacts with individuals, family members, agencies, health care providers, and other stakeholders.

• Develops the Annual PCP for individuals specifying preferences and supports and services.

• Facilitates team meetings with individuals to include lawyers, family members, and/or other stakeholders.

• Conducts regular monitoring for everyone served through Total Care Services, Inc.

• Conducts face-to-face monitoring, team meetings, telephone monitoring, and visits as needed to ensure the individual’s health, safety, and optimal satisfaction.

• Explores and accesses alternative supports and or funding sources to meet identified individual needs.

• Research eligibility and ensure benefits are active and readily available.

• Monitors all reportable incidents as defined in Developmental Disabilities Administration (DDA) reportable incident policy.

• Educates individuals on identifying goals and choice of natural and community supports to enhance their lives.

• Properly notify team of meetings and other important events pertinent to the individual’s care.

• Monitoring must occur at least once in each of the different service delivery settings (i.e. day program, vocational setting, home/residential setting, etc.).

• Prepares and submits “Request for Changes” and modifications to the PCP and/or services in the PCP in accordance with the Total Care Services, Inc. policy.

• Applies or re-applies for all necessary programs, services or supports in a reasonable amount of time to prevent or remedy a gap in Medicaid or any other eligibility to the individual.

Renoxx Caregivers Service Inc

9500 Annapolis Rd, Lanham,MD 20706

DDA Day Program Coordinator 2022- Present

coordinated activities for disabilities

worked on staffing schedules

participated in management meetings

trained staffs on participants

created monthly calendars for activities

maintain DDA binders for participants

Sheppard Pratt (Frost School) 2017 to 2018

4915 Aspen Hill Rd,

Rockville, MD 20853

Teacher’s Aid

Assisted school age children with intellectual disabilities to enable them to work on fine and gross motor skills.

taught educational fundamentals in math, spelling, reading, writing, social skills, and cognitive behaviors.

St. Coletta of Greater Washington

5301 Marinelli Rd, 2013 to 2016

North Bethesda, MD 20852

Vocational Counselor

Advocated for adult individual with intellectual disabilities to participate in the life of the community, as well as fine and gross motor skills.

Researched and plan activities and outings in the community for participants.

Planned and provide activities that assist participants in achieving their goals. provided job development, coaching, or support for paid and/or volunteer work for program participant(s).

Provided instruction in use of public transportation

Accompany and supervise participants on community outings or to job sites

Assisted program participants on job sites with instruction, modeling, coaching, and cueing as needed.

Provided support and loom set-up as needed for adult program participants at Woodmont Weavers.

Technician Intern - Therapeutic 2011 to 2013

Klein’s Educational and Health Services

12510 Prosperity Dr. #180,

Silver Spring, MD 20904

Work with individuals with autism, multiple sclerosis, and Asperger’s Syndrome.

Assist children with their gross and motor skills.

Assist children with development of their cognitive skills.

Coach I 2007 to 2011

Community Services for Autistic Adults and Children

8615 East Village Ave,

Montgomery Village, MD 20886

Advocated for individuals with autism.

Assisted individuals with learning work skills.

Supported individuals with developing sensory motor skills.

Residential Counselor 2009 to 2011

Head Injury Rehabilitation Referral Services

11 Taft Ct. #100,

Rockville, MD 20850

Assisted individuals in group homes suffering from brain injuries.

Assisted individuals with dinner and cleaning.

Educated individuals on personal hygiene methods.

University of Maryland Global Campus

Largo, MD 20774 2020

Bachelor of Science in Psychology

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate