Customer Service Human Resources

CRISTINA L. BROWN, MBA

785-***-**** **************@*****.*** 4541 Bauer Farm Drive B7, Lawrence, KS 66049 EDUCATION

The University of Kansas Lawrence, KS

● Master of Business Administration December 2016

● Bachelor of General Studies in Psychology May 2015

● Bachelor of General Studies in Political Science May 2015 SIGNATURE HR QUALIFICATIONS

HR Best Practices/Policy Implementation Payroll Benchmarking and Career Laddering HRIS and Benefit Vetting and Selection Staff Coaching and Mentoring Diversity & Inclusion Improvement Organizational and Culture Development Talent Acquisition and Retention Workforce Planning and Development HR Training Content Development Employee Performance Improvement Human Capital Management Business Analytics and Strategy EXPERIENCE

Smarter Sorting Boulder, CO

Sr. Manager, Human Resources July 2022- January 2023

- Acted as project lead to vet and implement new HRIS, Performance Management application, and employee benefit elections and program. Partnered with outside companies to explore system options, understand ease of use, and more. Educated team through onboarding sessions on best ways to utilize systems. Served as operation system point of contact with InfoSec teams for proper integrations with other programs.

-Led employee benefit selection for 2023 open enrollment. Held open enrollment forums to understand company needs in terms of benefits to help make optimal choices that aligned with voiced concerns.

-Served as an HR expert on topics related to employee relations, manager coaching and development, and HR policy design and implementation.

- Spearheaded pay benchmarking and current pay alignment analysis. Worked with C-level staff and department hiring managers on pay transparency goals in relation to 2023 hiring forecasts.

- Redesigned onboarding program to update content, enhance employee experience, and develop resources for managers to understand best practices for integrating new hires into team.

- Led campaign for 2023 Best Places to Work with BuiltIn and won the award in late 2022.

- Collaborated with key business partners in enhancing company culture, employee recognition, and overall company communication.

- Designed proposals for upcoming company rebranding that included projects on new merchandise, marketing designs, and company communications to employees.

ChatLingual Denver, CO

HR Manager January 2022- July 2022

-Designed and implemented policy guides for employees in conjunction with leaders.

- Led establishment of the European office and team selection. Worked with international legal, payroll, and benefits teams for onboarding of the EMEA staff. Lead EMEA onboarding and training.

-Organized hybrid office setup for US and EMEA teams to allow for teams to cross-collaboration on products, messaging, and other assignments as they came up.

- Lead OKR methodology utilization for the C-suite team through weekly meetings. Monitored progress and provided guidance in helping design OKR, KPIs, and other goals in coordination with company objectives.

-Conducted all exit interviews for departing staff and compiled data to present to executives to identify trends. Worked on strategies to address recurring themes.

- Worked with C-suite staff on leadership best practices, coaching, and employee development. Designed leadership offsite for 2022.

- Created onboarding program for incoming new hires that focused on education of company history, goals, culture, and long terms projects. Managed new hires through HRIS and payroll systems. Recurly Boulder, CO

Sr. People Operations Generalist July 2021- December 2021

-Served as an HR expert on topics related to employee relations, manager coaching and development, and HR policy design and implementation.

-Coordinated redesign of new hire onboarding program for company and department specific offsets. Developed remote, hybrid, and onsite variations of program to assist with various environments.

- Collaborated with external consultants on sales training, executive coaching, and company culture analysis and improvement.

-Conducted all exit interviews for departing staff and compiled data to present to executives to identify trends. Worked on strategies to address recurring themes.

-Partnered with the Talent team to train hiring managers on identifying key skills for roles and strengthen overall team functions. Developed new interview rating metrics and evaluation calibration method.

- Worked with the IT team to streamline new hire processes, update information across systems, and enhance data gathering and sharing throughout HRIS and company-wide software.

- Identified opportunities to enhance existing compensation and career planning structures.

- Coached C-level executives on department coaching, performance review communications, and talent planning. Mentored individual managers on developing effective communication, understanding company policies, and building strong teams. CBrown Consulting Kansas City, MO

HR Consultant October 2019-Present

-Worked with small and medium-sized businesses to select HRIS systems based on overall integrations with existing software and company growth.

-Coached and mentored business leaders on best practices, effective communication techniques, team building, and overall management development.

-Lead training sessions to all levels of business on diversity and inclusion, conflict resolution, personal development, enhanced written communication techniques, and safety protocols.

-Developed onboarding programs and designed employee policy handbooks that were tailored to each specific business.

-Provided expert leadership on HR best practices to provide best business acumen and influence effective strategy for various performance improvement concerns. Ensured company adherence to State and Federal employment & labor laws (EEO/Affirmative Action, ADA, FLSA, FMLA, HIPAA, etc.) and regulations. DISH Network (Wireless) Littleton, CO

HR Business Partner September 2020-June 2021

-Coached and mentored C-level executives with talent planning, performance appraisals, compensation analysis, and general issues.

-Redesigned Wireless new hire orientation design and employee life cycle process. Ambassadors who manage day-to-day HR functions of advanced complexity for their assigned area and serve as the influential voice for HR strategies, philosophies, and initiatives within the organization.

- Served as a change agent who identified areas where change is needed and communicated a compelling vision for the change within the business that generates excitement, enthusiasm, and commitment to the process.

-Analyzed various courses of action to develop and implement process improvement, while understanding the upstream and downstream implications of decisions and anticipating potential areas of concern.

-Collaborated to help increase overall workforce productivity through improved attraction, retention, and utilization of top talent.

- Worked with Corporate HR teams to enhance HR Operations standards, coordinate IT initiatives for software updates, and design new systems to gather Wireless specific metrics for talent planning and compensation structure enhancement. Levy Restaurants Kansas City, MO

Director of Human Resources/HR Business Partner July 2018- October 2019

(KC Market-Arrowhead Stadium, Kansas City Zoo, & Sprint Center)

-Partnered with the four location and regional leadership teams to determine workforce planning strategy and coordination for each location to ensure alignment with corporate direction, strategic initiatives, annual budget, and Human Resources decision support. - Managed and executed all development activities and training exercises for 800+ employees.

-Handled all company investigations related to employee grievances, job development, and manager relations. Served as local employee relations lead coaching and counseling teams.

-Focused on analytic trends of employee engagement and design training programs which influenced Levy philosophies and business standards across all levels of management as well as maintain/promote Levy culture, vision, and values. Lead change management programs to increase employee engagement by 35%.

-Educated 18 department teams bi-weekly on corporate initiatives, safety training, employee services, and technology (including MS Office, ATS systems, payroll programs, and more). Ensured that all managers and chefs within the Region have the proper Human Resources tools to deliver “The Levy Difference” in customer service.

-Led performance review process for all locations and provided leadership coaching on best communication practices.

-Worked with other members of leadership to identify trends related to retention analytics to ensure best utilization of annual budget for each department.

-Developed partnerships with other locations to develop market research for analytical projections of staffing needs.

-Assisted with union locations to develop proposals in collective bargaining agreements and labor policies.

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