Customer Service Sales Manager

Thomas Feenaghty

***********@*******.*** • 914-***-****

linkedin.com/in/tom-feenaghty-84557426 • Clayton, NC

Summary

Experienced sales professional seeking to leverage communication, business analysis, and relationship building skills to transition to post-sales account management role. Strong track record of conceptualizing and delivering strategic business plans that retain customers, increase referrals, and expand client base.

QUALIFICATIONS SUMMARY

Client Retention

Customer Surveys

Relationship Building

Renewals

Risk Assessment & Mitigation

Account Expansion

Upsells & Cross-Sells

Contracts

Negotiations

Consultative Sales

Communication

QBR’s

Presentations

Public Speaking

Email Campaigns

Business Analysis & Operations

Project Management

Effective Prioritization

Cross-Functional Teams

Product & Brand Marketing

EDUCATION

B.A. in Communications

Mount Saint Mary College

TRAINING & CERTIFICATIONS

Mark of Excellence Quarterly Training Program, General Motors

EXPERIENCE HIGHLIGHTS

Hudson Cadillac Buick GMC, Poughkeepsie, NY 1995 – 2022

Sales Manager

Built network of prospects, maintained relationships with existing customers, and expanded partnerships and business contacts. Pro-actively remained up-to-date on product offerings to thoroughly educate customers and enable them to make informed buying decisions. Continually modified communication tactics to relay the value of different product options. Set quarterly and annual sales targets for team of 9. Conducted interviews, selected new sales professionals, and onboarded new associates. Reviewed individual and business performance and delivered analysis with recommendations to management. Represented company in variety of settings and created engaging presentations that clearly differentiated offerings from competitors.

Achieved 40% increase in units sold during tenure in management role by focusing on referrals, partnerships, and nurturing relationships with customers.

Gained buy-in from dealership management and owner to expand into commercial vehicles and lifted specialty trucks. New product line directly contributed to increased sales.

Built partnerships and negotiated contracts with all outside vendors.

Created onboarding program for new hires as well as ongoing education and training to level up expertise and customer service.

Recipient of General Motors Mark of Excellence Award for 20+ years

Consistently ranked in top 15% in customer service scores.

Curry Chevrolet, Location 1990 – 1995

Sales Consultant

Developed strong listening skills and ability to understand customer needs, wants, and pain points. Generated product demonstrations that were targeted at different persona’s and buyer types. Nurtured relationships to build foundation for repeat business as well as referrals.

Recognized by management and customers for exceptional responsiveness and ability to quickly resolve issues.

Consistently achieved success both in volume of sales and gross profit.

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