Real Estate Assistant Manager/ Operations Manager
Resume:
Latifa Johnson
South Orange, NJ *****
***************@*****.***
Operations/Assistant Real Estate Manager offering a background of experience, training and accomplishments in Property Management, Sales, Leasing, Campaigns, Customer Service, Contracts, Marketing, Account Management, Fair Housing Practices, Administrative Services and the implementation of Company Policies and Procedures. Proficient in planning and completing projects in high quality standards in time-critical situations. Self- motivated and goal-oriented thought leader leveraging strong active listening skills and emotional intelligence to manage tenant relations while surpassing leasing/occupancy goals. Willing to relocate: Anywhere
Work Experience
Assistant Real Estate Manager
Aion Management - Belleville, NJ
June 2022 to Present
· Ensuring excellent customer service in the daily management of the community
· Coordinating all aspects of property operations
· Working in the capacity of the Property Manager in their absence
· Financial/Administrative maximize cash flow at the property by minimizing delinquencies, ensuring timely rent collection, monitoring banking activities and daily deposits, and contacting residents to collect overdue rent
· Ensure all data is correct by monitoring input and report functions, accuracy and timely preparation of leasing activities, A/R cash receipts, A/P invoices, statements of disposition, monthly closing procedures and late fees.
· Manage renewals and active leases, tracking expirations, preparing expiration letters, and drafting renewal leases
· Monitoring compliance with Fair Housing regulations and Tax Compliance regulations and other laws as they relate to the property
Resident Coordinator/Leasing Agent
AION Management - Belleville, NJ
April 2021 to May 2022
· Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, follow up with prospects, and coordinating all move-ins
· Perform telephone market surveys and physical shops of competitors
· Recommend strategies and programs for on-site marketing activities
· Recommend programs and strategies to increase qualified traffic and closing ratios
· Accurately enter all prospect and resident data into Entrata in a timely manner
· Collect and accurately process and report receipt of application fees, security deposits, rents, and other fees
· Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
· Assist in planning and preparation of resident functions
· Provide excellent customer service and display courteous and professional attitude toward all customers Assistant Manager
Helzberg Diamonds - Paramus, NJ
January 2019 to December 2020
· Managed daily operations of a $3.5M luxury retail store and succeeded as brand ambassador by prioritizing cross-functional team communication to consistently deliver quality customer experiences.
· Leveraged multicultural competencies and a communication-based management strategy to transform the work culture and morale into a positive, collaborative atmosphere; additionally, implemented motivational incentives to improve employee performance, effectively increasing sales and revenue.
· Led staff meetings on a daily basis and executed key business functions, including financial reporting, sales forecasting, scheduling, and payroll to position store for long-term financial success. Store Manager
Zales - Livingston, NJ
January 2014 to December 2019
· Achieved promotion to store manager for exceptional performance as key revenue generator and team leader on the sales floor and leveraged intuitive sales tactics to stabilize revenue streams.
· Performed key business administration functions to uphold operational excellence of a $1.5M retail store, including payroll, inventory, corporate reporting, and purchase orders among others. Lead Jewelry Consultant
Zales - The Diamond Store - Livingston, NJ
January 2014 to December 2016
· Drove consistent sales growth while managing employee relations on the sales floor by utilizing strong active listening, task management, and relationship building skills to meet and surpass corporate quotas.
· Functioned as key holder to open and close the store and liaison between employees and customers, successfully managing the sales floor and safeguarding the execution of sales quotas. Inventory Control Specialist
Buy Buy Baby - Totowa, NJ
January 2012 to December 2014
· Managed inventory processes by investigating quantity and price override reports on a daily basis, thoroughly logging and reviewing cashier records for accuracy to uphold operational efficiency.
· Maintained up-to-date knowledge of a diverse product portfolio to anticipate inventory needs across three high-volume stock rooms; communicated replenishment activities to each department.
· Performed troubleshooting on cashier discrepancy reports to isolate errors and implement corrective actions, successfully holding employees accountable and improving performance in a respectful manner. UHR – Corporate Trainer & Waitress
Education
Bachelor of Arts in Political Science
Delaware State University
Skills
• Latifa A. Johnson
• Property Management
• Real Estate Laws
• Fair Housing
• Better NOI
• Entrata
• Leasing & Real Estate
• Tenant Relations
• Client Relations
• Operation Management
• Office Administration
• Application/Document Processing
• Schedules & Coordination
• Annual & Quarterly Reports
• Event Planning
• Workday
• Property Leasing
• Budgeting
• Salesforce
• Office Management
• Microsoft Outlook
• RealPage- One Site
• Payroll
• Project Planning
• CRM Software
• Account Management
Certifications and Licenses
Real Estate License
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