Sheelena Kanawyer

Detail-Oriented Administrative Professional

Ogden, UT 84403

adxaek@r.postjobfree.com

+1-385-***-****

Receptionist with over 5 years' experience working in private medical practices. Diplomatic, personable, and adept at managing sensitive situations. Highly organized, self-motivated, and proficient with computers. Looking to achieve daily goals and become a successful employee working for an established company/office who seeks a dedicated long term employee. Work Experience

Front Desk Receptionist

Johnson Chiropractic - Layton, UT

August 2016 to April 2020

While working as the front desk receptionist, many duties were fulfilled.The daily duties consisted of scheduling patients, bookkeeping, inventory management, appointment management, billing, reconciliation of old accounts, as well as keeping the office clean, sanitized and organized. Beyond the front desk duties I assisted the doctor by developing x-rays, performing functional tests on patients and helping them with physical therapies and different modalities. Office Manager

Lee Chiropractic - Pocatello, ID

September 2015 to July 2016

While working for Lee Chiropractic I was originally hired as a Chiropractic Assistant. As I learned many new skills while working in the position, I also found myself handling many front desk duties. After only a few months, I was promoted to Office Manager. In this position I wore many hats and still continued to work as an the chiropractic assistant in the office as well. This job proves how much of a “go-getter” I really am!

Salon Manager

The Parlor Hair and Nail Boutique - Pocatello, ID

March 2014 to March 2015

As a salon manager I directly oversaw the daily operations of the hair and nail salon. This consisted of managing a team of approximately five stylists while creating a welcoming and positive environment for clients. This role balances a number of different responsibilities ranging from opening and closing the salon, daily and nightly deposits, cleaning and sanitizing. Assistant Manager

Ulta Cosmetics - Pocatello, ID

June 2013 to March 2014

As the store assistant manager my duties covered the “customer service and experience” aspects of the job. I completed most of the human resource duties such as hiring and training, as well as discipline management. As well I managed payroll, scheduling, inventory, and store employee trainings. Education

High school diploma

Pocatello, ID

September 1991 to June 1994

Skills

• Insurance Verification

• Medical Scheduling

• Bookkeeping

• EMR Systems

• Microsoft Office

• Customer Relations

• Medical Records

• Office Management

• Medical Billing

• Team Management

• Human Resources

• Management

• Fashion retail

• Retail sales

• Retail management

• Leadership

• Medical Receptionist

• Customer service

• Customer support (10+ years)

• E-commerce (5 years)

• Conflict management

Assessments

Work style: Reliability — Expert

September 2021

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Dental receptionist skills — Highly Proficient

January 2021

Managing practitioner schedules and maintaining accurate patient records Full results: Highly Proficient

Scheduling — Proficient

July 2021

Cross-referencing agendas and itineraries to avoid scheduling conflicts Full results: Proficient

Medical billing — Proficient

September 2021

Understanding the procedures and forms used for medical billing Full results: Proficient

Electronic health records: Best practices — Proficient November 2019

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Proficient

Medical receptionist skills — Expert

July 2021

Managing physician schedules and maintaining accurate patient records Full results: Expert

Filing & organization — Proficient

March 2021

Measures a candidate's ability to arrange and manage files or records using a set of rules. Full results: Proficient

Verbal communication — Proficient

March 2021

Speaking clearly, correctly, and concisely

Full results: Proficient

Attention to detail — Proficient

July 2021

Identifying differences in materials, following instructions, and detecting details among distracting information

Full results: Proficient

Customer focus & orientation — Highly Proficient

January 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Retail customer service — Proficient

September 2021

Comprehending and responding to retail customer needs Full results: Proficient

Administrative support professional fit — Expert

July 2021

Measures the traits that are important for successful administrative support professionals Full results: Expert

Data entry: Accuracy — Proficient

December 2020

Entering data quickly and accurately

Full results: Proficient

Protecting patient privacy — Highly Proficient

November 2021

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Basic computer skills — Proficient

June 2021

Performing basic computer operations and troubleshooting common problems Full results: Proficient

Supervisory skills: Motivating & assessing employees — Proficient August 2020

Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: Proficient

Administrative assistant/receptionist — Highly Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Call center customer service — Proficient

January 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Highly Proficient February 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

January 2022

Responding to customer situations with sensitivity Full results: Highly Proficient

Medical billing — Proficient

September 2021

Understanding the procedures and forms used for medical billing Full results: Proficient

Medical receptionist skills — Highly Proficient

April 2022

Managing physician schedules and maintaining accurate patient records Full results: Highly Proficient

Protecting patient privacy — Highly Proficient

November 2021

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Work style: Professionalism — Expert

March 2022

Tendency to be accountable, professional, open to feedback, and act with integrity at work Full results: Expert

Data entry: Attention to detail — Proficient

March 2022

Maintaining data integrity by detecting errors

Full results: Proficient

Customer service fit — Highly Proficient

June 2021

Measures the traits that are important for success for customer service roles Full results: Highly Proficient

Work style: Conscientiousness — Highly Proficient

August 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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