VICTOR WARREN JR. 347-***-**** (mobile)

adxadu@r.postjobfree.com 631- 505-3870 (voicemail)

OBJECTIVE:

To obtain a position in a company with upward mobility and advancement opportunities where I can use my administrative, management, marketing, sales, promotion and/or customer service experience to help achieve the company’s goals while furthering my individual career growth and professional development

EDUCATION:

YORK COLLEGE, Jamaica, NY

Financing, Asset Protection, Property Management, Commercial Real Estate, 6/2012 – 7/2012

Bookkeeping & Accounting Principles (Certificate Received)

HOWARD UNIVERSITY, Washington, DC

Credits towards Business Administration – Management, 8/1998 – 5/2000

TRAINING:

NYREI - NY Real Estate Institute, New York, NY, 10/2012 – 2/2013

Real Estate Agent Salesperson Certification (March 2013)

Rich Dad Education & Real Estate Investment Advanced Training Program, 4/2012 – 10/2012

Certifications include Foreclosures, Lease Options, Wholesaling, Rehabbing, Creative

TECHNICAL SKILLS:

Strong Oral/Written Communication Skills, Clerical Administration, Bookkeeping, Data Entry

QuickBooks, Spreadsheets-Excel, Microsoft Word, PowerPoint, Customer Service, Salesmanship

Inventory Management, Office Management, Team Management, Brand Management

EXPERIENCE:

06/2022 to Charter Communication/Spectrum, Springfield Gardens, NY

01/2023 Customer Service/Sales Specialist (Full Time, Hourly + Commission)

Shared daily opening and closing duties with fellow staff including front doors, registers, equipment displays.

Greeting customers upon arrival and providing support regarding upgrading/downsizing service packages, changes, account billing reviews, and/or equipment return/exchange

Fully engaged customers on current promos options available to them and aggressively offered new bundling packages to increase mobile sales and extend customer current promo

Maintained organization of supplies and materials in equipment stock, alerting supervisor when inventory is low, and replenishment is needed.

Within in six months in the position rose to second place among store staff in performance ranking, consistently reached sales goals and targeted percentages.

08/2018 to NAPOLI SCHOLNIK, PPLC, Melville, NY

02/2022 Office Services Associate/Mailroom Clerk (Full Time, Hourly)

Processed all incoming mail sorting records from client business reply mail; delivered specific addressed mail to designated parties

Scanned all other daily mail to appropriate database by client name, file # and/or case code, updated medical records database of all incoming mail by their received dates and from which facilities they were sent

Fully processed all outgoing mail ensuring it is properly labeled, secured, and stamped; maintained spreadsheet records of daily incoming/outgoing mail, and related postage costs

Maintained organization of supplies and materials in office services department, alerting supervisor when inventory is low, and replenishment is needed.

Provided staff with supplies when requested.

11/2017 to CARDWORKS SERVICING, INC, Woodbury, NY

10/2018 Customer Service Representative (Full Time, Hourly)

Provided inbound call only coverage assisting credit card customers with their account management.

Effectively engaged and advised customers offering payment options and alternative resolutions based on client policies and company procedures.

Accurately updated/noted customer accounts with each interaction and process customer payments via checking/savings accounts utilizing several unique company software applications.

02/2014 to SUNRISE CREDIT SERVICES, East Farmingdale, NY

06/2018 Collection Coordinator (Full Time, Hourly + Commission)

Provided inbound/outbound call coverage assisting customers with their debt payment arrangements.

Effectively engage and advise customers offering alternative debt resolutions based on client policies and company procedures.

Accurately update accounts and process customer payments via credit/debit card and/or checking/savings account utilizing unique company software.

10/2017 to FEDERATED PAYMENTS, Melivile, NY

11/2017 Telemarketer/Appointment Setter (Part Time, Hourly + Commission)

Telemarketer for premier merchant processor servicing small businesses in United States and Canada.

Cold call lead listings using autodialing software to contact potential candidates for products and services.

Explained program benefits and features, prequalify candidates, and set appointment for visit by certified rate specialist for complimentary price comparative analysis.

03/2017 to INTERCONTINENTAL CAPTIAL GROUP, Jericho, NY

08/2017 Telemarketer, Funding Specialist/Appointment Setter (Part Time, Hourly + Commission)

Telemarketer for ICG's HECM Reverse Mortgage products available to qualified senior homeowners.

Cold call lead listings using autodialing software (YTEL, MOJO) and standard land lines to contact potential candidates for funding.

Explained program benefits and features, prequalify candidates, complete initial application and set appointment for follow up call by licensed broker.

04/2016 to PRUDENTIAL BORROWING, Rockville Centre, NY

12/2016 Telemarketer/Funding Specialist/Appointment Setter (Part Time, Hourly + Commission)

Conducted direct marketing campaigns to potential clients using real estate lead software and making cold calls pitching company’s mortgage consultation services (refinances and reverses).

Effectively engaged with potential clients via phone calls using knowledge of standard loan procedures and offering homeowners alternative financing solutions (FHA Streamline and HECM).

Initiated and established client interest, gathering adequate and accurate homeowner information to complete qualifying mortgage application, submitting applications to Senior Mortgage Broker.

02/2014 to TOWER GROUP/AON, Melville/Jericho, NY

06/2014 Receptionist/Mail Clerk (Part Time, Hourly)

Provided phone and front desk coverage for all incoming callers and visitors, directed their inquiries to the appropriate departments and staff members.

Processed of daily incoming/outgoing mail including standard/certified USPS mail, FedEx, and UPS shipping/packing.

10/2013 to PUBLISHER’S CLEARING HOUSE, Melville, NY

02/2014 Mail Processor (Part Time, Hourly)

Provided inbound/outbound call customer service assistance in placing orders and/or shipment/billing inquiries.

Sorting of incoming mail orders to appropriate product departments, processing of customer payments delivered by mail.

09/2013 to SULZER METCO, INC., Westbury, NY

12/2013 Receptionist/Mail Clerk (Part Time, Hourly)

Provided phone and front desk coverage for all incoming callers and visitors, directed their inquiries to the appropriate departments and staff members.

Maintained of visitor sign in sheets, issuing /retrieving of visitor badges.

Processing of daily incoming/outgoing mail including standard/certified USPS mail, FedEx and UPS shipping/packing.

07/2013 to SAFESTREETS USA/ADT, West Babylon, NY

08/2013 Account Executive/Sales Rep (Full Time, Commission)

Conducted direct marketing campaigns for ADT through door-to-door residential sales.

Analyzed homeowners needs and consulting them on best suitable home security system products and services.

Correctly calculate fees, processed orders based on extensive policy and product knowledge, promo pricing.

05/2013 to PROGRESSIVE GLOBAL NETWORK, Valley Stream, NY

07/2013 Telemarketer/Appointment Setter (Part Time, Hourly)

Conducted direct marketing campaigns to potential clients using real estate lead software and making cold calls pitching company’s consultation services.

Effectively engaged with potential clients via sales calls using knowledge of foreclosure/short.

Part time.

05/2013 to MERCHANT SOURCE, INC., Floral Park, NY

06/2013 Telemarketer/Funding Specialist/Sales Representative (Full Time, Commission)

Weekly/monthly commissions.

Conducted direct marketing campaigns to potential clients using lead software, online databases and various research resources making warm and cold sales calls pitching company’s cash advance services.

Effectively engaged with merchants to determine their needs, analyze eligibility, and qualify them for an advance offer by providing professional customer service, detailed product knowledge, and comforting reassurance.

04/2013 to KING TELESERVICES, Brooklyn, NY

05/2013 Call Center Representative (Part Time, Hourly)

Conducted proxy solicitation campaigns from various clients through direct marketing and shareholder correspondence

Correctly processed of shareholders verbal proxy votes using general policy knowledge, quality customer service and efficient system operations.

09/2012 to H2 CONCEPTS/LIFELONG ISLAND, Mineola, NY

01/2013 Marketing & Sales Agent/Trainer (Full Time, Commission)

Conducted direct marketing campaigns for Verizon communications services utilizing business to business sales techniques.

Analyzed of business needs and consulting them on the best suitable product/service packages.

Correctly calculated fees and processing orders based on extensive product knowledge, promo pricing and unique system software.

Interviewed, hired, and developed new trainees and account executives through management program.

Assisted in office administrative and clerical duties.

10/2010 to WEBB & BROOKER, INC., New York, NY

12/2011 Occupational Specialist/Recertification Agent/ Office Manager (Full Time, Salary)

Processed all income recertifications and lease renewals for all tenants in two HUD/LIHTC multi-unit apartment buildings (approx. 360 units)

Calculated, corrected, collected, arranged, and accounted for all arrears rent payments while keeping update databases on amounts owed and paid.

Maintained all tenant folders with updated lease agreements and income certification supporting documents

Used YARDI/CLASSIC property management software to administer leases, calculate rents, remove/add tenants to unit, produce/edit all correspondent tenant notices and memos.

02/2010 to EOC OF NASSAU, INC., Freeport, NY

09/2010 Administrative Assistant/Job Coordinator/Caseworker (Full Time, Hourly)

Performed all clerical duties including typing of memos, letters and email correspondence, maintenance of digital client database and physical file folders, answering phones and addressing client inquires

Conducted job research online using various employment listing websites, match qualified clients with available positions, identify vocational training and educational opportunities for interested clients to increase their job readiness and skill set qualification

Consulted with clients to identify their most pressing needs, and barriers to employment, then suggest, support, and aid them in making transition into productive lifestyle in society

Received two certificates of appreciation for my dedicated work and commitment to the Confinement 2 Community Re-Entry Program

REFERENCES: Available Upon Requests.

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