Lamonte Brown

McDonough, GA *****

adxadp@r.postjobfree.com– 318-***-****

IT Analyst

Objective: Experienced Tier-1 - Tier-3 IT Analyst actively seeking a job in a challenging and healthy work environment where I can utilize my skills and knowledge efficiently for organizational growth. Currently in Active Directory • Hardware Repair / Installation

CORE TECHNOLOGIES

Active Directory

Remedy

Bomgar (Remote Access)

Kaseya

Service Now

Office 365

SCCM

WIN 7/10 Upgrade/installation

Customer Service (10+ years)

SCCM

Ivanti/Heat-Endpoint Security

Citrix Receiver

Remote Access-Bomgar

GoTo Meeting

GoTo Meeting Assist

MeetingRoom 365

MFA (iPhone/Android)

Desktop/Configuration Manager Remote Control

Citrix Workspace

Service Desk Plus

WORK EXPERIENCE

TSS

Dentons, LLP Feb. 2022 - Present

Laptop Deployment, In-person and phone daily employee interaction, Software installation, troubleshooting, Citrix Receiver installation/configuration, peripheral deployment and shipment, IQ Track Plus Ticketing system, O365 laptop/cell phone sync and troubleshooting, Mobileiron and SecureAuth for iPhone and Android phones, Device tracking (AssetCloud), ProxyPro remote work

HELPDESK TECH 3

Clayton County Water Authority – Morrow, Ga Sept. 2022 - Feb.2023

Laptop Deployment, In-person and phone daily employee interaction, Software installation, troubleshooting, Citrix Receiver installation/configuration, peripheral deployment and shipment, Service Now Ticketing system, Servicing/driving to different CCWA facilities in the area to service, O365 laptop/cell phone sync and troubleshooting, O365 Admin Console (Using mainly Internet based apps), O365 Suite installation and troubleshooting, Daily and Weekly tasks given by management, Printer Add/troubleshooting.

IT SUPPORT SPECIALIST Aug. 2020 – Aug.2022

Earthlink – Atlanta, Ga

Laptop Deployment, In-person and phone daily employee interaction, Software installation, troubleshooting, Citrix Receiver installation/configuration, peripheral deployment and shipment, Service Desk Plus Ticketing system, Go-To Meeting equipment setup (Tablet/camera combo), O365 laptop/cell phone sync and troubleshooting, MAC work environment set up/deployment (Using mainly Internet based apps), O365 Suite installation and troubleshooting, Daily and Weekly tasks given by management.

SYSTEMS ANALYST / SERVICE DESK Feb. 2017 – Aug. 2020

Shepherd Center – Atlanta, Ga

Image laptops/desktops, Remote Desktop, Active Directory, Customer Service, phone duties, outlook email configuration, SCCM, laptop/desktop/peripherals deployment or shipment, User Reports, Citrix Receiver installation/configuration, Hitachi Password Manager, pick up and ship new equipment, Service Now ticketing system work, projector/laptop setup, Office 365 setup. All previously described duties/troubleshooting are performed daily.

IT Consultant Jun. 2016 – Feb. 2017

Experis/ Georgia Pacific - Atlanta, GA

Image laptops/desktops, Remote Desktop, Active Directory, Customer Service, phone duties, outlook email configuration, SCCM, McAfee Encryption, laptop/desktop/peripherals deployment or shipment, User Reports, Weekly Meetings, pick up and ship new equipment. Service Now ticketing system work. All previously described duties are performed daily.

IT Systems Analyst Apr. 2015 – Jun. 2016

EPA - Atlanta, GA

Knowledge/experience with computer hardware/software with emphasis on end-user support and training · Demonstrating analytical and problem-solving skills in order to assist end-users with computer-related problems

· Working as a team member to identify problems, analyze data and formulate solutions through the team process

· Effectively communicate both orally and in writing with end users of varying technical/support levels including management, and other individuals from diverse disciplines

· Knowledge/experience applying current information technologies, including multimedia and microcomputer applications, and their potential implications and opportunities

· Experience with work processes, work volume, and system characteristics found in helpdesk functions · Experience with the technical aspects of hardware and software with regard to maintenance, routine service, updates, security and the requirements of the staff using the equipment

· Troubleshooting computer hardware and operating system software, software components, peripherals, and Agency approved mobile devices

· Experience with technical aspects of the hardware and software of microcomputer systems, and peripherals in regard to installation, maintenance, routine service, updates and security

· Experience with MS Windows operating systems, MS Office products, and other Commercial off the Shelf (COTS) applications

· Experience planning and delivering full range of customer support services to the end user to include reporting and resolving computer problems and end user training or assistance.

· Joining computers/laptops to an Active Directory Network

· Support users with MS Office Suite, including Outlook and OWA (Outlook Web Access)

· Experience imaging of computers using the MDT (Microsoft Deployment Toolkit)

· Ability to support a mobile workforce

· Ability to set up and configure conference rooms to support a variety of meeting and audiences, including configuring wireless routers, DLP projectors

· Use of the Remedy ticketing system and familiarity with SLA (Service Lease Agreements)

· Experience supporting a large-scale AD environment

· Support of MFD (multi-function device) printer-copier-fax-email-pdf.

· Familiarity with mapping network drives

· Video Teleconference Equipment and VTC meeting scheduling and support · VoIP Support

IT Systems Analyst Oct. 2014 – Apr. 2015

CiDrep - Atlanta, GA

Responsibilities

•Configure laptops & desktops for all VPH employees

•Troubleshoot laptops, desktops, cell phones

•Internet connectivity, server troubleshooting

•VPH site visits for all issues

•Mitel VOIP work phone configuration

•Printer Installation, network printer mapping through IP

•Drive Mapping

•Router setup/installation, troubleshooting

IT Technician Jun. 2013 – Jun. 2014

Pershing Yoakley and Associates - Atlanta, GA

Configured laptops &desktops for all of PYA employees.

•Configured personal work cell phones with company software• Troubleshoot phones, laptops/desktops, hardware, and software

•Network troubleshooting.

•Server surveillance/maintenance and rebooting.

•Physical hardware/software installation.

•Security configuration, network configuration, and printer configurations

•Server room equipment installation (hubs, Memory Upgrades, New unit Installation, etc).

•Printer installation, print driver installation. Security patch pushes Software upgrades.

•Remote desktop work. VPN configuration. Virtual machine configuration.

•Repaired Accounts lockout (ADUC). MS Office Suite troubleshooting and installation.

•Spamsoap configuration

•Kaseya Ticketing System: laptop/desktop monitoring

IT help desk / Desktop Support I Jan. 2010 – May 2013

U.S Fish and Wildlife Services - Atlanta, GA

Configured laptops/desktops for Southwest Region of U.S

•Send/receive computer equipment

•Personal installs, hardware part replacements, software upgrades daily

•Configured Email (Lotus Notes). Handle Blackberry software installs

•Setup video conference, network troubleshooting.

•Printer fixing/troubleshooting

•Granting/restoring access to locked accounts

•Installed of global tracking software/multi-level security installations

•Remote desktop use.

•Repaired Accounts lockout (ADUC). MS Office Suite troubleshooting and installation

Helpdesk Support Technician Jan. 2008 – Aug.2008

EDUCATION

Bachelor's in Computer Information Systems Aug. 2008 – Jan 2011

Clark Atlanta University

Graduation Date: TBD

Contact this candidate