Store Clerk Customer Service

Resume

Summary of work experience

Caroline Garcia

**-**-****

Name: Caroline Garcia

Address: *** ***** **. ******, ** 78387

Phone: 361-***-****

Email: *********.****@*****.***

Summary:

AUG 03, 2021 – AUG 19, 2021: Employed as Homecare Provider by St. Benedict Home Health Inc. Provided in-home care for clients. Responsibilities included providing home cleanliness, client meals, and completion of daily chores and errands to client standard. Required timekeeping for hours worked and maintained punctuality.

JUN 2020 - JUL 2021: Employed as a Convenience Store Clerk for Exxon. Provided friendly and professional customer service assistance and checkout in a fast-paced environment. Performed manual debit/credit card transactions, End-of-Day transaction balancing, cash drops, money transportation and deposits to financial institutions. Received product shipments and signed off on vendor deliveries. Restocked products and inventory and maintained license to sell alcohol/tobacco products. Maintained store cleanliness, public facilities, and parking areas independently during overnight hours.

MAY 2017 – OCT 2019: Employed Homecare Provider by Champion Care Inc. Provided in-home care for clients. Responsibilities included providing home cleanliness, client meals, and completion of daily chores and errands to client standard. Required timekeeping for hours worked and maintained punctuality.

JUN 2014 – MAY 2015: Employed as Front Counter Crewmember by Dairy Queen. Provided friendly and convenient fast-food service for customers. Accepted orders on frontend/drive-thru and performed debit/credit card transactions. Provided food carry-out and quick customer service with a smile. Sanitized large appliances and maintained restaurant/facility cleanliness. Assisted with training new, incoming employees.

SEP 2013 – MAY 2014: Employed as a Store Associate by Goodwill Industries International Inc. Assisted in preparation and maintaining production data. Comply with company policies and Standards of Procedure (SOP’s) Performed opening and closing building procedures. Processed company items. Conducted monthly safety inspections and reported identified safety hazards to Warehouse Manager. Maintained a safety log and coordinated safety drills. Attended required training. Provided friend customer service and processed debit/credit card transaction.

Key Qualifications:

High level of attention to detail

Excellent verbal and written communication skills

Strong organizational skills

Ability to process transactions

Interpersonal skills and ability work well with others

Rapport Building

Time management skills

Self-Disciplined

Work/Environmental Cleanliness

Product Familiarity

Customer Service Experience

Problem Solving

Results Driven

Customer De-escalation

Experience with Microsoft Office Suite

Basic Typing Skills

Data Entry

Experience:

Customer Service Experience:

Established customer service credibility and built rapport with customers opening communications to improve the customer’s overall purchase experience.

Time Management Skills:

Proactively prioritized workplace responsibilities and compiled a list to optimize time efficiency and task completion.

Results Driven:

Participated in company competitions geared toward maximizing company product sales. Self-driven to increase store profit based on company to employee incentives. Increased store profit by 40% in competition of sales.

Problems Solving:

Assisted in customer de-escalations by ensuring customer satisfaction, product remakes, and offering customer incentives for future visits. Analyzing customer related issues and taking preventative measures resulting in a better overall customer service experience.

Self-Disciplined:

Maintains a healthy, structured lifestyle promoting physical, psychological, emotional, and spiritual well-being. Improving overall health to ensure optimal home/workplace balance.

Education and Training:

1 Year Training Program -South Texas Vocational Technical Institute – STVT

High School Diploma – Sinton High School

References:

Relation: Name: POC:

Supervisor Misty Rios 512-***-****

Supervisor Bianca Alvarez 512-***-****

Coworker Wendy Rodriguez 512-***-****

Friend Brenda Martinez 361-***-****

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