Improvement Specialist Management Consultant

Achyutkumar P Parmar

CAREER CAPSULE

Over ** years of experience, with a unique combination of expertise in the field of Mainframe Programming (ADABAS Natural), Project Coordination and Business process management in IT/Telecom industry and in e-Governance projects, ensuring industry- wide acceptable frameworks/standards

PROFICIENCY

Development Tools

Natural Studio

NaturalOne

Modeling Tool

ARIS Modeling

Miscellaneous

Adobe Photoshop

Sony Vegas

HIGHLIGHTS

SIGNIFICANT COST SAVING (PACI– KUWAIT)

Complete overhaul in payment cycle for card printing

This leads to savings of ~12,000 KWD (40K USD yearly) MOBILE ID - DIGITAL CIVIL ID CARD APP (PACI– KUWAIT)

Backend (Mainframe - Natural) programming for Mobile ID App data

Mobile ID App is now Govt approved Alternative to Civil ID card in Kuwait used by all citizens/ residents of Kuwait

SAHEL APP (PACI– KUWAIT)

Single entry point for the public to access various services offered by various ministries in Kuwait

Designed and developed the enrolment process and was part of the backend development team for our ministry

STREAMLINE BILLING PROCESS (OPENREACH– BRITISH TELECOM)

Streamlining Business and Revenue Assurance processes for BT to meet OfCom (UK’s Telecom Regulatory) requirements.

This Re-engineered process rectified communication flows between the orchestration and billing layer and lead to revenue increment for OpenReach (BT's Business Vertical)

IMPROVE OPERATIONAL PROCESS (TELEUS – CANADA)

Proposed enhancements for customer order handling processes and in-house operational processes of TELUS assignment

PRE SALES (TECH MAHINDRA)

Business proposal for Concept-to-Market (C2M) project of StarHub Ltd (Singapore)

Key party for Offshoring proposal for BT Processes/procedure work Achyut Parmar

+965 – 55331549

*************@*****.**.**

INDUSTRY PRESENTATIONS AND FLOOR WALKTHROUGHS (BT /TELUS STAKEHOLDER)

Acted as liaison for OpenReach/BT and BT’s clients for External Industry Presentations before product launch

Orchestrated Walkthroughs conducted for CEO, MDs and Architect Leads of different BT LoBs (Line Of Businesses) representing TechM BPM ORGANIZATIONAL RESPONSIBILITIES

Have been contributing in various capacities to various organizational responsibilities like recruitments, knowledge management, event management, training PROJECT SYNOPSIS

COMPANY: PUBLIC AUTHORITY OF CIVIL INFORMATION (PACI) - KUWAIT MINISTRY POSITION: SENIOR SYSTEM ANALYST/PROCESS ARCHITECT

NATURAL PROGRAMMING - WORKING IN MAINFRAME(SAG - NATURAL) PROCESS ARCHITECT– WORKED FOR BPM IMPLEMENTATION

Lead Mainframe Programmer in the team responsible for the modernization of the PACI application

End to End programming for various projects using SoftwareAG programming tools

(Natural One/ Natural Studio)

o Advanced Fees Collection (Payment Interface)

o Digitalization of Civil ID Card ( Mobile ID App) o Fingerprint verification – secured processing for transactions o Card Homedelivery

o Electronic Envelope Transaction

Developed ‘Reusable Code Modules’, which can be consumed across the projects based on requirements

Requirements capturing for WebMethods interface development utilized by internal and external customers accessing PACI’s database

Process coordinator for the central application developed by our ministry (Sahel) which acts as a Single entry point to access various services

Involved from Conceptualization till implementation stage for various Govt to Citizen

(G2C) projection

Closely working with the internal test team for various day-to-day changes/ go-live task

Lead role in ARIS Enterprise Architecture creation for Public Authority for Civil Information (PACI)

Design Service Catalogues, Project Governance Cycles, Organization maps, Application maps for various projects

Develop To-Be Processes with a focus on reduction in Cycle Time (CT) of services and Customer Experience (CE) improvements

Involved in the creation of Business Driven Technical Improvement methods Achyut Parmar

+965 – 55331549

*************@*****.**.**

COMPANY: NATIONAL INSTITUTE SMART GOVERNANCE (NISG) POSITION: CHANGE MANAGEMENT CONSULTANT

A broad spectrum of roles ranging from solution blueprinting, consulting, bid conference discussions for e-Governance projects of Mission Mode Projects (MMP) for Govt. of Gujarat and INDIA

Define Request for Proposals (RFP) for various initiatives of e-Governance projects

Business Process Reengineering (BPR) consulting for various e-Governance initiatives taken by different Departments

Provided the concept of a ‘Centralized Orchestration Layer’ across departments

Database Utilization study for the Education Department of Gujarat COMPANY: TECH MAHINDRA

WORK STREAM: TELUS – CANADA

POSITION: PROCESS IMPROVEMENTS AND AUTOMATION CONSULTANT

Gap Analysis in As-Is processes

Feasibility Study for Process Automation

Proposals on Quick Win Process Improvement

Data quantification analysis across systems

COMPANY: TECH MAHINDRA

WORK STREAM: BRITISH TELECOM (BT) -UK

POSITION: PROCESS DESIGN AND IMPROVEMENT SPECIALIST

Manage and conduct BT client/stakeholder walkthroughs

Capture and analyze Customer Requirements and translate into process models using ARIS/VISIO

Process Re-Engineering to meet the business requirements

End to End As-Is and To-Be process design for various service product portfolio

Manage all process design deliveries in Agile Delivery Model

Procedural level activity development of various operations teams e.g. Service Team, Component Support Team, Engineers

Prepare Case Studies for various service/initiatives taken for BT by BPM team Achyut Parmar

+965 – 55331549

*************@*****.**.**

ORGANIZATIONS

PUBLIC AUTHORITY OF CIVIL INFORMATION OF KUWAIT (PACI)

(NOVEMBER 2011 - AUGUST 2012)–ON PAYROLL OF GANYMEDE SOLUTIONS LTD - CHENNAI

(SEPTEMBER 2012 – TILL DATE) – DIRECT EMPLOYEE OF PACI Department: Software Development and Engineering

Group: PACI Reengineering Location: Kuwait

NATIONAL INSTITUTE SMART GOVERNANCE(NISG) NATIONAL E-GOVERNANCE DEPARTMENT (NEGD)

(DECEMBER 2010 – NOVEMBER 2011)

Department: State e-Governance Mission Team (SeMT) of Gujarat Group: Change Management Consultant Location: STATE SECRETARIAT, INDIA TECH MAHINDRA LTD

(JULY 2007 – JUNE 2010)

Department: Business Process Management (BPM)

Group(s): Process Design for British Telecom (BT) - UK / TELUS Design Automation for Systems – Canada

Location: Offshore - Pune- INDIA

IN MY FREE TIME

Freelance testing on crowdtesting

platform

Gold rated tester

Involved in event management

and cultural festival organization

for the Kuwait Chapter of BAPS

Intermediate level of expertise in

video editing/presentation using

tools like Sony Vegas and Adobe

Photoshop

ACADEMICS

Bachelor of Engineering in Mechatronics from SardarPate university (Gujarat) in 2007 with 7.66 CPI

Contact this candidate